Newport News Customer Service
Resume:
Alishia Williams
CSR
Newport News, VA *****
********@*****.***
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Experienced [CSR] premier customer services and project management skills. Action-oriented with
strong ability to
communicate effectively with technology, executive, and business audiences.
Willing to relocate to: Newport News, VA - -
Work Experience
CSR - Customer Service Representative
Maximus Call Center - Hampton, VA
July 2019 to September 2019
I'm responsible for handling concerns or interest of medicade clients or applicants. Providing absolute
premiere customer support to satisfy clients purpose of call
Maintenance Worker
AAFES DAN DANIALS DISTRIBUTION - Newport News, VA
February 2019 to April 2019
Maintained performance by cleaning and lubricating components such as CENTER Newport News, VA
console and participating
Maintenance Worker
02/2019
Cashier
7-Eleven
February 2017 to May 2017
715 Kecoughtan Rd. Hampton, Maximized customer satisfaction by assisting customers with completing
VA purchases, locating items and signing up for rewards programs.
Cashier
02/2017 - 05/2017
Timeshare Salesperson
Vacation Villiage - Yorktown, VA
2013 to January 2013
concerns and answering questions.
01/2013 - 01/2013
Premier Customer Service Worker
Navy Exchange Nex - Norfolk, VA
January 2012 to December 2012
concerns and answering questions.
01/2012 - 12/2012
Helper
Big Bear Tree Services
May 2011 to February 2012
Set up and operated production equipment according to daily work
05/2011 - 02/2012 orders and safety procedures.
Housekeeper
Powahatan Plantation - Williamsburg, VA
April 2005 to September 2005
marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors
04/2005 - 09/2005 daily.
Mayflower Transfer & Storage Newport Assembled and prepared cartons, crates and containers to protect
News, VA materials during shipment.
Hand Packer Marked and labeled containers with accurate shipping information to
collect payments and Front Line Cashier
Rallys - Hampton, VA
June 2002 to September 2004
Hampton, VA Processed transactions with register to total sales, collect payments and Front Line Cashier
print receipts.
Sales Representative
MCI - Newport News, VA
July 2002 to November 2002
Newport News, VA Ensured effective customer communication to maintain customer
Sales Representative satisfaction and loyalty.
03/2000 - 06/2002 Generated sales by prospecting leads, cold calling and closing deals.
Boosted sales by executing complete sales cycle process from prospecting
leads through contract negotiations and close.
Hostess/Server
Wafflehouse - Hampton, VA
November 1999 to February 2000
beverages, processing payments and delivering food to tables.
11/1999 - 02/2000 Delivered guests to table locations, presented menus and discussed
specials to promote items.
Thanked every guest for patronage and invited return to promote
satisfaction.
roles to provide backup during slow periods and Cashier
Burgerking - Newport News, VA
February 1999 to March 1999
Telecommunications Technician
TCR - Newport News, VA
March 1998 to January 1999
Education
High school diploma
Denbigh High School - Newport News, VA
Skills
• Outside sales
• Closing
• Strategic planning
• Marketing
• Call Center
• CSR
• Customer Support
• Cold Calling
• Telecommunication
• Inside Sales
• Tree Care
• Landscape Maintenance
• Sales Management
• Outbound Sales
• Business Development
• Tree Trimming
• Project Management
• Telemarketing
Certifications and Licenses
TIPS Certified
2020 to 2024
Certified to sale alcohol on premises
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Familiar
August 2019
Using influence and negotiation techniques to engage with and persuade customers.
Full results: Familiar
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
I also have a LLC selling Decor
Contact this candidate