Customer Service Office Manager

DARILYN ROBINSON

**** **** ***** *** ***. ***

Bossier City, La 71111

****-**-**

E-mail: ************@*****.***

Phone: 318-***-****

Team Lead/Supervisor/Logistics Coordinator/ Appointment Clerk/ Customer Service Representative/Office Manager/Training/Auditor

EXPERIENCE

YOUNGWILLIAMS–CUSTOMER SERVICE REP/LEAD 2022-08 - PRESENT

Answer inbound calls for Dept of Children and Family Services as well as Lead CSR for the

Louisiana Dept. of Education, supervise team, help answer questions for CSRs, ensure

information provided is accurate, report any infractions, provide time correction sheets, live

monitoring, floor support, help desk tickets, and que observations, run statistical reports

HARDWARE RESOURCES–LOGISTICS COORDINATOR 2021-11 - 2022-7

Correspondence with transportation carriers

Delegate orders to correct representatives.

Organized and updated Ocean container information on live Excel spreadsheet for thousands of Ocean containers of hardware products for Hardware Resources.

Handled customs paperwork for ocean containers from China and Mexico.

Authorized payments for accessorial charges for truck shipments and deliveries.

FEDEX FREIGHT–APPOINTMENT CLERK 2015-06 - 2021-11

Head of switchboard operations, clerical duties such as answering the phone, customer

support, billing and data entry, scanning/imaging important documents, Run reports, and maintained log of gas purchases Set appointments for the local city deliveries with several companies for example- Sports South, Reinhart, Morris & Dickson, Wal-Mart on a daily basis.

AARON’S SALES AND LEASE–CUSTOMER SERVICE REPRESENTATIVE 2012-07 -

2013-08

Leased furniture and electronics Awaited customers and their needs Assembled furniture and

home accessories

Received payments, made deposits, and worked collections for late paying customers.

ADVANCE AMERICA—OFFICE MANAGER 2008-01 - 2012-03

Approved payday and signature loans, answered phones, worked collections daily, created schedules, payroll, trained employees on how to maintain soft skills, how to de-escalate, handled orientation, and training for new loan officers, daily bank deposits, Money handling, audited stores, submitted reports for sales activity daily

MoneyGram agent

EDUCATION

LOUISIANA STATE UNIVERSITY 2001-06 - 2003-05

Studied Marketing/Accounting Minor in Vocal Music

CAREER TECHNICAL COLLEGE 2013-10 - 2015-02

Graduated Magna cum laude with a Medical Assistant associate degree

SKILLS

Can type over 100 wpm Computer Savvy

Advanced knowledge of MS Excel (macros, pivot tables, data visualization) Proficient in MS

Access (creating and modifying databases, tables, queries and forms; reports) Power BI, Time Management and Supervisory skills, effective communication, cultural competence, empathy and emotional intelligence, conflict resolution and problem-solving skills.

I am positive, ambitious, and goal-driven. I enjoy satisfying customers and giving

them the best customer service possible. I am a leader that knows how to follow directions. I am

thorough and detail oriented. I am driven to help others to be professional, prompt, and polite. I am seeking employment at a company long term, where I can grow, be an asset to, and one day retire from. I am a quick learner who enjoys working well with others to achieve a common goal. Thank you for your time and consideration.

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