Receptionist, Coordinator, Administrative Assistant, Customer Service

MONIQUE DE LA TORRE

**** ***** ******, **** ******, CA 93065 310-***-**** *************@*****.***

Professional Summary

Dedicated, organized, and focused administrative professional offering excellent communication, planning, human resource, and prioritization skills demonstrated through 10+ years of performance. Offering strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

Critical thinking

Leadership

Organization

Customer service

Initiative driven

Prioritizing and multi-tasking

Work History

Administrative Assistant/Receptionist 12/2022 to current

Temporary staffing agencies (Roth Staffing, Robert Half, Ultimate Staffing, Express Pro)

Companies worked for: Davies Research, Alliance Advisory and Securities, Apex Foot & Ankle Institute, Jewish National Fund, Thomas Saffran & Associates, Ford Dealership, Rusnak BMW, Harbor Freight, Los Angeles Unified School District

Cold-calling for research surveys

Scanning files into Sharepoint

Outlook Calendering

Customer service

Front desk reception

Medical front office

Answering heavy telephones and performing clerical duties

Human resource onboarding

Office and Facilities Coordinator 05/2021 to 11/2022

Entech Instruments – Simi Valley, CA

Coordinated daily actions for the office and two warehouses with very little oversight. Many responsibilities since supervisor, the Controller, was working out of Las Vegas. Position dissolved due to lack of work.

Answered phone calls in a professional and helpful manner, and warmly greeted clients

Coordinated meetings with clients, job candidates, and contractors

Generated documents on Microsoft Word and spreadsheets on Excel

Managed incoming and outgoing mail, and mailed out A/R

Scanned incoming checks to bank online

Supervised the janitor’s performance and revamped his duties

Prescreened job applicants and set up interviews

Onboarded new hires and gave orientation

Created keyfobs and time cards for new hires

Protected personally identifiable information with all confidentially

Boosted employee morale with creative ideas (company benefits list, company newsletter)

Administered and kept track of renewals of the Sexual Harassment Training program

Planned and coordinated employee luncheons

Assisted president by connecting clients with him, scheduling car maintenance and rentals

Maintained petty cash box

Troubleshot photocopier and computer issues and scheduled repairs

Monitored and ordered office and kitchen supplies

Coordinated schedules with contractors and vendors for warehouse repairs on plumbing, roofing, HVAC, etc.

Interfaced onsite with three contractors for proposals per job, understanding clearly from them the recommended procedures, and received their estimates

Compiled and presented paralleled information from contracts for the president’s review

Obtained Certificates of Insurance and W-9s, and ensured that each job is completed as promised

Administrated Cal-OSHA compliance with required record-keeping

Administrative Assistant 09/2018 to 5/2021

Robert Half (temporary staffing agency), and U.S. Census – Westlake Village, CA

Warmly greeted walk-in clients in a professional, helpful manner

Professionally answered the phones and kept reception area neat and clean

Extensive data entry

Served as U.S. Census Enumerator interviewing households and collecting information

Thriving Energy Now (life coaching) 02/2016 to 9/2020

Self-employed – Simi Valley, CA

Guided clients to help get unstuck by getting crystal clear on goals, identify and remove barriers, and move forward with a strategic plan

Utilized coaching techniques of profound questions, compassionate listening, and clear direct language

Administrative Assistant 04/2011 to 04/2015

POM Wonderful – West Los Angeles, CA

Left employment to move to Simi Valley to take care of my elderly parents

Managed multi-line phone system of 40-80 calls per day

Warmly greeted walk-in clients and provided knowledgeable, professional assistance

Scheduled and accommodated conflicting employee requests for several ultra-busy conference rooms

Collaborated across multiple departments (Marketing, R&D, Medical Research, etc.) to ensure completion of special projects and deadlines

Sorted and delivered incoming mail, including packages from Fed-Ex and UPS

Booked hotel reservations and airfare for executives

Operated and oversaw an in-house POM Wonderful store offering POM juice and swag for entire building, including inventory management, purchasing, sales and accounts receivable, and trained employees

Utilized Microsoft’s Word and Excel to create reports and spreadsheets

Monitored monthly office supply and kitchen supply expenditures and reallocated AMEX P-Cards

Oversaw maintenance of five printers, purchased supplies, troubleshot issues, and scheduled repairs

Education

Courses with Certificates in 2023: Fundamentals of Management, How To Supervise People, Human Resources Management, How to Deliver Exceptional Customer Service (University of California, Irvine, Pryor Learning, Skye Learning, respectively)

Santa Monica College, West Los Angeles College and UCLA Extension, May 1997

Microsoft Office Specialist (MOS) Certification for Outlook 2019 in February 2021

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