Customer Care Data Analytics

TAMMY RAUSCH

Owensboro, KY ***** 270-***-**** **************@*****.***

Professional Summary

Driven by results, I leveraged data analytics at InspiriTec to enhance call quality and reduce customer complaints, showcasing my problem-solving prowess and teamwork skills. My experience spans customer care to staff management, underlining a commitment to excellence and organizational growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and problem solving skills. Skills

Customer care

Customer care standards

Staff Management

Data Analytics

Teamwork and Collaboration

Organizational Skills

Problem-Solving

Goal Setting

Work History

Quality Control Supervisor/Senior Customer Care Representative 05/2021 to 06/2024 InspiriTec – Fort Knox

Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.

Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities. Reduced customer complaints with thorough testing and prompt resolution of identified issues. Developed comprehensive training materials to ensure consistent performance among team members.

Customer Care 05/2019 to 11/2019

Circle K Stores Inc. – Elizabethtown, Kentucky

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Answered questions about store policies and addressed customer concerns. Performed cash, card and check transactions to complete customer purchases. Worked with floor team and managers to meet wide range of customer needs. Management Trainee 09/2015 to 04/2019

McDonald's – Lebanon Junction, Kentucky

Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.

Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.

Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

Implemented innovative marketing strategies to increase brand awareness and customer engagement.

Education

GED 10/2006

IVY Tech Community College

Certifications

Certified R3 HR Professional Certification HR Professional Certification Training Resource Administrator V2 Cyber Awareness - 2024

AC an USAR POI Onboarding-Offboarding

Tier 2/3 Helpdesk Program - DL

Helpdesk Program- DL

Quality Control

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