Accounts Receivable Customer Service
Resume:
CHRISTOPER E. SAMUELS
Baltimore, Maryland 21223
QUALIFICATIONS:
Finance and Accounting Health Care Services
Customer Service Medical Billing & Claims Processing
Credit & Collection Administrative & Clerical Services
SAPP Excel Spreadsheet Proficiency
EXPERIENCE:
Patient Financial Service Representative III 2001 to 2023
JOHNS HOPKINS MEDICAL SYSTEM- Baltimore, Maryland
Responsible for supporting management in billing and collection of accounts receivable. Resolve
complex payer issues to completion daily. Responsible for timely collection and follow-up of
hospital claims and to keep receivable at manageable percentage level of total accounts receivable.
Billing & Collection Specialist 1999 to 2000
MID-ATLANTIC DENTAL ASSOCIATION- Hunt Valley, Maryland
Responsible for billing dental claims to Blue Cross and Blue Shield, HMOs, PPOs, MCOs, and
commercial insurance carriers. Audited and processed claims, unauthorized services, denials and self-
pay accounts. Responsible for researching and resolving and follow-up with all billing/reimbursement
issues. Handled high-volume of telephone inquiries from patient and insurance carriers. Special projects
include but were not limited to payment posting, maintaining installment agreement, and tracking on
Excel spreadsheet.
Accounts Receivable Representative 1998 to 1999
JOHNS HOPKINS UNIVERSITY- Priority One Staffing Service, Baltimore, Maryland
Long-term assignment responsible for processing the medical claims from variety of insurance
carriers (Medicare, Medicaid, Blue Cross and Blue Shield, HMOs, MCOs) in support of 50
physicians practicing in the Department of Ophthalmology. Researched and verified claims
information, posted payments, and prepares and reconciled month-end reports. Interfaced with
providers and personnel representing the various insurance carriers to process/resolve all related
issues.
Patient Account Representative 1997 to 1998
INTERGRATED HEALTH SERVICE- Symphony Mobilex Health Services, Woodlawn, Maryland
Responsible for billing medical claims to Medicare, Medicaid, and private insurance companies.
Audited and processed claims, unauthorized services, denials, and private pay accounts. Responsible for
researching, resolving and follow-up with all billing/reimbursement issues and tracking accounts
receivable. Performed a variety of clerical and administrative projects including, but not limited
payment posting, writing correspondence, reconcile cash status report and completing special project as
required.
Account Representative 1992 to 1996
AMERICAN RESOURCE MANAGEMENT, INC., Timonium, Maryland
Reviewed and analyzed monthly accounts receivable reports and handled collection on past due
medical claims. Interfaced routinely with personnel from insurance companies, attorneys and other
third parties to research and reconcile billing accounts. Won the “Employee of Month”
award.
EDUCATION:
2011 to 2015
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Shady Grove, Maryland
A.A., Accounting, 1985
BALTIMORE CITY COMMUNITY COLLEGE, Baltimore, Maryland
Contact this candidate