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Customer Service Inbound Calls

Location:
Clinton, MS
Posted:
July 03, 2024

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Resume:

La’teriaus Brown

CLINTON, Mississippi *****

601-***-**** - ********@*****.***

Professional Summary

Motivated and resourceful professional with a reputation for proficiency and reliability in service-oriented positions seeking to transition medical education and practical experience to healthcare industry. Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Skills

Data inventory (organizing, recording, storing, or saving information)

Following directions

Organized

Customer Service oriented

Able to work independently

Able to multitask

MS Excel

MS Word

Medical terminology knowledge

HIPAA Compliance

Problem-solving skills

Positive Attitude

Work History

05/2021 to 04/2023

Tech Agent

Alorica/ Entergy – Jackson, MS

Inbound calls; Outbound calls; Navigate in between screens; Assist with understanding the light and gas bill; Start, Stop, and Move service; Report outage & emergencies; Send out deposit check

Established strong customer relationships, building recommendations and loyalty.

Managed approximately 100 incoming calls and emails per day from customers.

08/2020 to 04/2021

Customer Representative

Infocision – Jackson, MS

Inbound calls; Outbound calls; Navigate in between screens; Ask for donations

Managed 50 incoming calls a day

Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.

Assisted customers in navigating company website features, leading to increased online sales conversions.

05/2020 to 08/2020

Insurance Agent

American Income Life Insurance – Jackson, MS

Commission

Built strong relationships with clients through consistent communication and excellent customer service.

Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Managed 300 outbound calls daily

01/2020 to 04/2020

Care Partner

BeauRidge – Ridgeland, MS

Bathing, keeping patients dry at all times, assist residents with what was needed.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Performed basic wound care duties under nurse supervision, promoting healing and preventing infection.

06/2019 to 12/2019

Personal Assistant

The Blake – Flowood, MS

Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

Developed and implemented activities to improve clients' quality of life.

Monitored and reported any changes in clients' physical and mental health.

08/2018 to 06/2019

Resident Assistant

Brookdale Clinton – Clinton, MS

Bathing; Getting dressed; Keeping the patient dry at all times; Assist the residents with what was needed; Make their bed and empty their trash

Responded to room transfers, incident reports, and maintenance requests.

Maintained clean, safe, and well-organized patient environment.

Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

05/2017 to 05/2018

Key Holder

Dollar General – Jackson, MS

Make sure the front end is always clean; recover the front end; greet incoming and outgoing customers; ring up customers at check out; make sure no merchandise leaves the store unpaid for; answer the phone; assist customers if needed.

Increased retail space by 4 square feet by improving gross profits by 3%.

11/2014 to 05/2016

Recovery Person/Cashier

Family Dollar – Jackson, MS

Made sure that the store was always clean and neat; greet customers and assist them if needed; mop and sweep the floors daily; rung up the customers at check out

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Restocked and organized merchandise in front lanes.

Streamlined checkout process for increased efficiency and reduced waiting times.

Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Conducted inventory counts by adding each item in stock and documenting in computer system.

Managed 15 calls per day from customers.

Education

11/2017

Associate of Science: Health And Human Service

Ultimate Medical Academy - Tampa

Child, Youth and Family Services

Elderly Services

Welfare Services

Case Management Aide and Coordination

Activities Assistance

Health and Human Services

Mental Health Strategies

Behavioral Health Interventions

Community Outreach

Interview Techniques

Intake Assessments

Life Skills Competencies

Crisis Intervention Skills

Counseling and Social Systems

Medical Terminology

HIPAA Compliance

Values and Ethics

HHS Laws and Policies

Social Services Liaison

Client Advocate

Public Health Assistant

Domestic/Substance Abuse Aide

Family Support/Visitation Worker



Contact this candidate