Customer Service, inbound/outbound, stocking, sorting
Resume:
Tonia Ramey-Mullins
Experienced Retail and Restaurant Manager/Lead
Contact
**********@*****.*** Memphis, TN
Profile
Organized, dedicated, and proven professional with excellent attention to detail and strong recommendations from previous positions. Diverse and involved experience in virtually all facets of retail and restaurant industry, from vendor and financial areas to the fundamental functions of stocking, planograms, food service, and customer service. Interested in working closely with experienced and emerging professionals to the success of a dynamic organization. Offering 15 years of work experience in retail and seeking a fitting position at a thriving establishment.
Key Skills and Characteristics
--Handling pressure --Adaptability --Multitasking
--Diverse experience --Leadership --Time management
--Lead/Manager --Microsoft Office --Problem-solving
--Excellent Learner --70 wpm typing --Physical stamina
--Financial/Inventory –Interpersonal --Current Alcohol License
Experience
February 2022- present
Lead Key-holder, Dollar General, Vici, Oklahoma/Memphis, TN
Served as a primary point-of-contact for vendor and accompanying inquiries, promptly reporting any concern to store manager. Received, oversaw direct unloading of all products, including time-sensitive items. Balanced daily receipts via end-of-day, closure reports for all shift sales associates and with accompanying deposits. Accurately prepared and sent and/or delivered bank deposits. Maintained all areas of sales floor, including all direct customer service on a daily basis. Supervised and delegated tasks and projects to other sales force within role of Lead Key-Holder.
(May 2015-January 2022 -- Death of husband and with two children)
March 2013-April 2015
Trainer/Server/Kitchen Staff, Waffle House, Springfield, Mo--
Received, oversaw direct unloading of all products, including time-sensitive items. Trained kitchen and wait staff in all areas of food preparation and customer service. Served restaurant products to customers during shifts and assisted in serving customers as needed.
January 2010- February 2013
Trainer/Server/Kitchen Staff, Kentucky Fried Chicken, Springfield, Mo-- Received, oversaw direct unloading of all products, including time-sensitive items. Trained kitchen and wait staff in all areas of food preparation and customer service. Served restaurant products to customers during shifts and assisted in serving customers as needed.
March 2006- June 2009
Grill Manager, McDonald’s, Puyallup, WA—
Supervised food service employees to ensure 86% customer satisfaction obtained through survey forms. Managed customer complaints to ensure 82% repeat business. Received, oversaw direct unloading of all products, including time-sensitive items. Trained all kitchen staff in all areas of food preparation. Served restaurant products to customers during shifts and assisted in serving customers as needed.
Experience
June 2002
Bryant Technical College, Everett, WA
Nursing Degree Program
June 2002
Pierce County Schools, Tacoma, WA
High School-General Education Diploma
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