Customer Service High School

Emmanuel Fynn

**************@*****.*** 781-***-****

SUMMARY

Highly dedicated and personable professional with over three years of experience in the hospitality industry, encompassing roles as a server, host, and salesperson. Adept at delivering exceptional customer service, managing high-pressure environments, and ensuring a positive guest experience. Possess strong communication and organizational skills, with a proven ability to handle diverse tasks efficiently. Seeking a concierge/receptionist role to leverage my expertise in customer relations and administrative support to contribute to a welcoming and efficient front desk environment. EDUCATION

University of Professional Studies Accra, Ghana

Bachelor of Business Administration, General Business September 2021 – January 2024 Labone Senior High School Accra, Ghana

High School Diploma, General Business May 2021

SKILLS

• Attention to Detail

• Event Planning and Organizing

• Management and Leadership

• New Employee Training and Support

• Sales and Advertising

• Customer Service Excellence

• Inventory Management

• Microsoft Office

• POS (Point of Sale) Operation

• Team Building and Communication

WORK EXPERIENCE

Vida E Caffè East Legon, Ghana

Promoted to Host and Crew Manager June 2023 – January 2024

• Greeted and seated guests, managing reservations and waitlists efficiently.

• Coordinated with servers and kitchen staff to optimize table turnover and service flow.

• Maintained a clean and organized host stand, ensuring a welcoming atmosphere for guests.

• Promoted restaurant specials and events to guests, contributing to increased sales.

• Managed staff schedules, ensuring adequate coverage during peak hours.

• Trained new employees on customer service standards, reservation management, and POS system operation.

• Oversaw daily operations, addressing any issues or concerns promptly to ensure smooth service.

• Conducted regular team meetings to discuss performance, set goals, and provide feedback. Server December 2021 – June 2023

• Provided attentive and friendly service to guests, enhancing their dining experience.

• Managed multiple tables and ensured timely delivery of food and beverages.

• Handled guest complaints professionally, ensuring prompt resolution and customer satisfaction.

• Implemented upselling techniques to recommend premium menu items and beverages, increasing average check size. China Mall Accra, Ghana

Sales Associate August 2020 – December 2021

• Engaged customers with product knowledge and personalized recommendations.

• Exceeded monthly sales targets through effective communication and upselling techniques.

• Handled customer inquiries and transactions with accuracy and professionalism.

• Developed strong product knowledge across various categories to better assist customers.

• Participated in inventory management, including restocking shelves and conducting inventory audits.

• Collaborated with the marketing team to implement promotional strategies and in-store events.

• Utilized POS systems for sales transactions, returns, and managing customer data.

Contact this candidate