Customer Service Front Office
Resume:
Joseline Guerrero
(***) ***- **** *****************@*****.*** www.linkedin.com/Joseline Guerrero
PROFESSIONAL SUMMARY
Hardworking military veteran dedicated five years to the United States Navy with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated leader willing to teach others to provide great service and help them reach their full potential leading them to a successful career.
SKILLS
●Leadership development
●Military Operations
●Phone and Email Etiquette
●Customer Service
●Front Office Management
●Records Management
●Multitasking and Prioritization
●Proficient in Microsoft Programs
●Attention to Detail
PROFESSIONAL EXPERIENCE
Gunner’s Mate/ Dental Receptionist, US Navy, May 2019 - May 2024
●Maintained a neat, clean and organized environment throughout the office.
●Performed administrative duties such as scheduling appointments, updating patient records and demonstrated excellent phone etiquette.
●Assisted dentist in providing dental treatment of patients, including taking patient medical histories and vital signs.
●Kept accurate records of dental treatment provided for each patient.
●Sterilized instruments according to established protocols and guidelines.
●Kept accurate records of dental treatment provided for each patient.
●Conducted and trained other personnel on routine maintenance of equipment used in dentistry operations.
●Performed Maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubricating, and adjustment.
●Assisted in loading, unloading, stowage and issue of ammunition for all weapons aboard US Navy Vessel.
●Trained personnel in proper handling techniques of ordnance material while following safety regulations.
●Checked security locks on armaments to prevent unauthorized access or use.
Cashier, Home Depot, April 2018- April 2019
Lake Worth, FL.
●Provided excellent customer service while promoting loyalty programs to increase sales potential.
●Greeted customers and answered any questions they had about the store’s products and services.
●Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
●Processed returns and exchanges of merchandise in accordance with store policies.
●Assisted customers over the phone regarding store operations, product information and order placement.
●Performed other duties as assigned by management.
Sandwich Artist Subway, September 2017- January 2019
Lake Worth, FL.
●Greeted customers and provided product knowledge.
●Prepared food items such as sandwiches, salads, soups and drinks according to customer orders or company recipes.
●Operated cash register to process payments from customers.
●Maintained cleanliness of work area through shift.
●Stocked shelves with products and supplies
●Ensured all menu items were prepared in accordance with health and safety standards.
●Assisted in the training of new staff members on proper sandwich-making techniques.
EDUCATION AND TRAINING
●High School Diploma
Centro de Estudios de Bachillerato 6/10 Dr. Ignacio Chevez, Mexico June 2017
●Some College (No Degree)
Palm Beach State College, Lake Worth FL 2019
●US Navy A’ School
Gunner’s Mate A’ School, Great Lakes IL, 2019
LANGUAGES
●Spanish (Native/ Bilingual)
CERTIFICATIONS
●Certificate of Contamination, Oleoresin Capsicum (OC)
●Naval Safety and Environmental Training Center Safety Program Afloat (SPA) Course
●Basic Life Support
●First Aid/CPR/AED instructor certification
●Computer Operator (United States Military Academy Preparatory School)
ACCOMPLISHMENTS
●National Defense Service Medal
●GW- Terrorism Service Medal
●GW- Terrorism Expeditionary
●Sea Service Deployment Ribbon
●Sharpshooter 9mm Pistol
●Marksman M14 Rifle
●Navy Unit Commendation
●Flag Letter of Commendation
●Navy and Marine Corps Achievements Medal
●Good Conducted Award
●Humanitarian Service Medal
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