Office Manager Client Relations

Patti Bennington

***** *********** **., *******, ** 774**-***-***-*** **********@*****.***

SKILLS HIGHLIGHTS:

MS Office – Word, Excel,

PowerPoint, Project, Visio,

Adobe, Access

Contract Negotiations

Customer Relationships

Cornerstone, eVet Practice

Vetsource/VetsFirst Choice

Process Improvement

Project Management

Highly organized with multi-

tasking ability

Account Management

Budget Management

EMPLOYMENT HISTORY:

VFORCE 9/14/2022 - Present

AAA Agent

Remote position

.

Answer calls for AAA roadside assistance, help members with questions and problems

Work in a variety of systems to process requests and submit service tickets for members

Complete calls in an efficient and professional manner within the guidelines of each club in terms of script adherence, policy knowledge and preferred timeframes

DOGS GONE COUNTRY Magnolia, Tx 8/2020 – 8/2021

Office Manager/Client Relations

Implemented a web based Veterinary system (eVet) to automate all account data and related processes.

Calculated and built all parameters for system security, client database, vaccine management, billing items and reporting.

Created the pet boarding module, which allows assignment of all pets to rooms and corresponding charges..

Scheduled clients/pets for boarding and grooming, obtained vaccine records for all pets to ensure they were up to date, entered vaccines in system and scanned all records.

Resolved customer issues as needed

ANIMAL CLINICS OF THE WOODLANDS The Woodlands, TX 10/2014 – 12/2019 Client Relations Specialist

Tactfully assist clients with issues, questions and concerns; educate clients as needed

Manage conflicting priorities and handle difficult situations/client issues while maintaining optimum teamwork flow

Communicate information effectively between doctors, clients and team members; fill prescriptions as needed

Facilitate ordering and inventory control between 3 clinic locations

Maintain system accuracy while entering client information; filling prescriptions and completing file notes

Train new employees in system use and clinic processes and procedures Patti Bennington Page 2

SHADY BROOK ANIMAL HOSPTIAL Magnolia, Tx 4/2013 – 4/2015 Client Relations Specialist

Greet all clients with warmth and enthusiasm and ensure their experience is positive and memorable

Compassionately communicate with clients regarding issues and concerns

Communicate information effectively between doctors, clients and team members

Produce various monthly financial reporting in Excel as a tool to track call back and reminder statistics to ensure revenue return

MODIS

Stewart Information Systems Houston, TX 1/2012 – 03/2013 Program Coordinator – Contractor

Worked directly with client banks to create communication letters used for customer solicitation and response to various mortgage program options

Reviewed and analyzed client requirements, coordinated internal teams and communicated timelines and initiatives AJILON CONSULTING

ERCOT Taylor, TX 9/2006 – 9/2009

Project Controller/Financial Analyst – Nodal Team

Managed budget for multiple projects (Infrastructure and Testing) with a combined total in excess of $100M. Accurately tracked forecast against actual spending, reviewed and reconciled product, labor and expense invoices TEK SYSTEMS

DELL Austin, TX 6/2006 – 8/2006

Quality Project Manager – CFA Quality Team

Account Manager for Dell’s Proactive Field Replacement (PFR) project team; managed complex engagements with multiple vendors and partners, delivering products and services on time and within resource constraints while maintaining high customer satisfaction.

EDUCATION AND TRAINING:

Kaplan University – 2008 B. S. degree in Psychology/Business Management GPA 4.0 (Member of Kaplan and Golden Key Honor Society) References available upon request

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