Customer Service Business Development
Resume:
Luis Enrique Matus
**********@*******.***
**** ***** ***** #**, ***********, TX 78520
Skills
• Verbal and written communication
• Consulting
• Strategic planning
• Customer service
• Operations Management
• Business development
• Business planning
• Business administration
• Sales and marketing
• Data collection and analysis
• Business analysis
• Project Management
• Staff management
• Financial management
• Quick learner
• Detail-oriented
• Exceptional communication skills in Spanish
• Natural leader
• Fluent in Spanish (written and verbal)
• Personable
• Employee relations
• Time management
• Computer literate
• Strong interpersonal skills
• Goal-oriented
• Types 25 WPM
• Training development aptitude
• Excellent work ethic
Education
2009
Assessment, Research and Evaluation Department
Brownsville, TX
GED
1979
Colegio Champagnat
El Salvador C.A.
High School Diploma
Certifications
o Computer Training Certificate
o Microsoft Certified Application
Specialist (MCAS)
Professional Summary
Highly organized and meticulous administrative assistant with experience in corporate office settings. Adept at preparing and maintaining files greeting visitors and restocking supplies. Good communicators and planner with strong judgment and critical thinking abilities. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Work History
CHS – Youth Care Worker Brownsville, TX
09/2019 - present
• Transported children/young adults to medical and legal appointments.
• Documented inquiries and requests made by the children/young adults.
• Collaborated with teachers on vocational activities related to the children/young adults.
• Prepared daily activity reports.
• Supervised and cared for children and young adults at the shelter.
Southwest Key (Casa Padre) – Youth Care Worker Brownsville, TX
01/2019 - 08/2019
• Documented inquiries and requests made by the children/young adults.
• Collaborated with teachers on vocational activities related to the children/young adults.
• Prepared daily activity reports.
• Supervised and cared for children and young adults at the shelter.
Ortegon Truck and Parts Sales - Manager San Benito, TX
06/2018 - 01/2019
• Maintained store equipment, including computers, printers, and fax machines.
• Led change management activities for the department.
• Strengthened existing customer relationships through extensive communication and proven marketing strategies.
• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Developed improved filing systems for confidential client records and reports to increase operational efficiency.
• Managed quality programs to reduce overdue compliance activities.
Trico Technologies - Material Handler Brownsville, TX
02/2013 - 06/2018
• Packed items into appropriate containers for shipment.
• Reviewed inventory reports and activity to ensure correct documentation.
• Transported inventory items to appropriate locations.
• Received and unpacked shipments and new equipment as directed.
• Cleaned warehouse areas to maintain safety and efficiency.
• Monitored production schedule to ensure proper inventory levels.
• Managed warehouse operations and verified proper shipment procedures.
• Read and followed standard operating procedures.
• Set up and verified the functionality of safety equipment.
• Organized work to meet demanding production goals.
National Electric Coil - Paint Labor Brownsville, TX
11/2008 - 12/2010
• Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
• Safe and efficient operation of electrical paint conducted.
• Maintained compliance with company standards to perform all maintenance activities.
• Inspected machine parts for conformance to product specifications.
• Followed company procedures to maintain work environment in a neat and orderly condition.
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