Customer Service Team Members
Resume:
DESTINEE COTHRAN
Goal-focused thriving individual looking to obtain a position overseeing
a company that allows for the application of strong conflict resolution, leadership, communication, motivation and organizational skills in a way that improves processes and enhances satisfaction rates overall. Experienced in supporting team members and handling administrative tasks efficiently. Detail-oriented and capable of multitasking in a fast-paced work environment.
EXPERIENCE
Monterrey Mexican Restaurant, Chapel Hill, NC
—Waitress/Trainer
JANUARY 2023 - AUGUST 2023
● Resolved customer complaints and managed reservations to ensure optimal guest experience.
● Managed team of servers, ensuring smooth operations and exceptional customer service.
● Implemented training programs to improve staff
performance and maintain high standards.
● Oversaw dining room organization, seating arrangements, and guest satisfaction.
Texas Roadhouse Durham, NC —Waitress/Trainer
DECEMBER 2021 - DECEMBER 2022
● Provided excellent customer service and maintained positive interactions with every guest.
● Accurately processed payments and handled cash
transactions with attention to detail.
● Demonstrated strong communication skills when taking orders and solving customer inquiries.
● Managed multiple tables efficiently and ensured timely delivery of food and beverages.
Raspberry Maintenance, Durham/Hillsborough, NC —
Residential & Commercial Cleaner
MARCH 2020 - DECEMBER 2020
● • Managed inventory of cleaning supplies and equipment to ensure adequate stock.
● • Thoroughly cleaned and sanitized public spaces in compliance with health and safety regulations.
● • Experienced in handling and disposing of hazardous materials properly.
● Strong attention to detail and time-management skills
● Ability to work independently and in a team environment 114 NEW STATESIDE DR.
CHAPEL HILL, NC
***************@*****.***
SKILLS
● ADAPTABILITY
● RESILIENCE
● MULTITASKING
● PROBLEM-SOLVING
● ORGANIZATION
● COMMUNICATION
● TEAM BUILDING
● TIME MANAGEMENT
● SCHEDULING
● STRATEGIC PLANNING
● MOTIVATION
● COMMITMENT
LANGUAGES
ENGLISH
EDUCATION
Durham School of The
Arts, Durham, NC —
HS Diploma
GRADUATED JANUARY 2016
Sunshine Smiles Academy, Durham, NC — Daycare
Assistant Teacher
JANUARY 2019 - FEBRUARY 2020
● Supervised and engaged children in educational activities to support their development.
● Collaborate with other daycare staff to plan and implement daily schedules and activities.
● Engage children in age-appropriate activities and encourage their emotional, social, and intellectual development.
● Help create and maintain a safe and clean environment for children, including sanitizing toys and surfaces regularly.
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