Customer Service Office Assistant

BERTHA C. BONILLA

** ****** **

Marlborough, CT. 06447

Telephone: 860-***-****

***********@*******.***

PROFESSIONAL SUMMARY

Dedicated and versatile professional with experience across various sectors including transportation, office, and retail. Strong skills in customer service, inventory management and logistical coordination. Excellent communication and organizational abilities with a proven track record of adaptability and efficiency in dynamic work environments. WORK EXPERIENCE:

Angi Professional Experience, Walnut St. Denver CO. October 21/2021 – Present

• Responsibility 1: Coordinated with clients to understand their requirements and scheduled appointments.

• Responsibility 2: Executed various tasks with a focus on high quality and attention to detail, ensuring client satisfaction and repeat business.

• Responsibility 3: Maintained high standards of service, regularly receiving positive feedback and high ratings from clients.

• Responsibility 4: Ensured punctuality by starting and completing work at the scheduled time, consistently meeting deadlines.

Happy Little Faces Family Daycare, Hartford Ct. July 1/2020 – August 27/2021

• Responsibility 1: Responsibilities included completing daily, weekly, and monthly scheduling learning lessons for children from 1-4 years of age.

• Responsibility 2: Monitoring all facets of the children’s daily activities, including educational development, medical oversight, feeding with nutritional requirements, and exercise activities.

• Responsibility 3: Responsible for overseeing other Home Day Care Employees.

• Responsibility. 4: Work in conjunction with others to proceed with daily activities. Pequenin CMRA, Hartford, CT. December 1,2019-June 15,2020.

• Responsibility 1: Personal office assistant to the Director of the learning Facility, duties included, scheduling, basic accounting payroll, management of employees, and mentoring of other Day Care Employees.

• Responsibility 2: Direct interaction with vendors, customers, children’s parents and guardians.

• Responsibility 3: Work in conjunction with others to proceed with daily activities.

• Responsibility 4: Completing daily, weekly and monthly learning schedules for children from 2-4 years of age and adhering to State mandated educational requirements. Airbnb, West Hartford, CT. February 2019- January 2021.

• Responsibility 1: Operated my own personal online site with Air Bnb, specializing in home lodging, vacation rentals and personal friendly tourism.

• Responsibility 2: Managed all facets of the home rental, communications with guests, cleaning, scheduling, and email activities with critical communications with guests.

• Responsibility 3: Creation of daily itineraries, private pickup, in person welcome, and a home stocked with some friendly healthy foods, assuring people feel right at home. Self Employed independent Contractor for the Connecticut Department of Children- Part time, May 2/2019 – November 12/ 2019.

• Responsibility 1: Arranging proper transportation for children ages 2-3 of age, in conjunction with parents and the Connecticut Department of Children.

• Responsibility 2: Planning daily, weekly, monthly schedules, and coordinating with the State of CT.

• Responsibility 3: Responsible for overall safety and wellbeing of all passengers, arrivals, and departures. Uber Partner and Uber Delivery / Lyft Driver, November 15/2018 – August 19/2019

• Responsibility 1: Provide safe and reliable transportation for passengers, ensuring compliance with all traffic laws and regulations.

• Responsibility 2: Deliver excellent customer service, always maintaining a professional and friendly demeanor.

• Responsibility 3: Utilize GPS and navigation tools to determine the best routes for timely and efficient transportation.

• Responsibility 4: Ensure the vehicle is clean, well always maintained and in good working condition.

• Responsibility 5: Communicate effectively with passengers and Uber support to resolve any issues or concerns.

• Responsibility 6: Manage time effectively to accommodate multiple rides and maximize earnings. Uber Eats Delivery Responsibilities

• Responsibility 1: Pick up and deliver food orders to customers in a timely manner, ensure food remains fresh and intact.

• Responsibility 2: Verify order details before leaving the restaurant to ensure accuracy and completeness.

• Responsibility 3: Maintain clear communication with customers and Uber Eats support to handle any problems or special instructions.

Allied Community Resources, East Windsor Ct., November 17/2012 – October 17/2015

• Responsibility 1: Help with daily living activities such as meal preparation, light housekeeping, and personal care.

• Responsibility 2: Observe and report any changes in client’s health or behavior to healthcare providers and family members.

• Responsibility 3: Offer emotional support and companionship to clients during transport and medical appointments.

• Responsibility 4: Assist clients in and out of the vehicle, ensuring their comfort and safety throughout the journey. Self Employed Certified Personal Trainer, December 2013 - Presently.

• Responsibility 1: Injury prevention, develop and implement training programs focused on injury prevention and post injury rehabilitation.

• Responsibility 2: Holistic approach, offering comprehensive support covering physical fitness, nutritional advice and basic physiological well-being.

Responsibility 3: Group fitness instruction, indoors and outdoors cycling classes, yoga, swimming and running coaching.

• Responsibility 4: Nutritional Expertise, certified in sports nutrition, weight loss diet designing and meal plans tailored to athletes, individuals seeking weight reduction and clients with specific cultural or religious dietary requirement EDUCATION:

Bachelor Degree of Science in Business Administration & Science Communication, University of Piura, Peru.

• Certified Personal Trainer with expertise in one-on-one training, which includes weight training, Nutrition, aerobic exercises.

• Certified swimming instructor for children and adults

• Child Care Development Association Certification,

• Additional Certifications include working with Autistic Children, Managing Medications, CPR training and First Aid. Sports and Health Nutrition

• Currently enrolled at Connect Early Childhood Education program. ADDITIONAL SKILLS include Bilingual reading, writing, Inventory Management, Computer Literate, Customer Service, Logistical Coordination, Effective Communication, Certified substitute teacher for pre-school, ages 0-3 years of age. References available on Request.

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