Customer Service High School
Resume:
BRIAN SZCZERBA
CONTACT
Roselle, IL 60172
*******@*******.***
PROFILE
To utilize my skills within a business environment where I can contribute to the overall growth and success of the organization EDUCATION
LAKE PARK HIGH SCHOOL
• HIGH SCHOOL
DIPLOMA
KEY SKILLS
Leadership Skills
Planning & Implementation
Conduct & facilitate interviews
Computer literate
Excellent communication skills
Excellent written & verbal skills
Results-oriented
Works well under stress
Organized
Energetic
Customer Service
Analytical
Self-starter
Adaptive to Change
Transparent
Coaching and Training
Interpersonal skills
Emotional intelligence
Problem solver
Motivated
EXPERIENCE
DRIVER • JANUARY 2023 - AUGUST 2023
UBER TECHNOLOGIES, Chicago, IL
Responsible for picking up and delivering customers to destinations. Responsible for taking the fastest and shortest routes. Help load and unload items to and from the vehicle while providing the highest level of customer service.
RAMP AGENT • OCTOBER 2022 – JANUARY 2023
UNITED AIRLINES, Chicago, IL
Loaded and unloaded aircraft cargo, moved baggage to and from terminals, and receiving and dispatching aircraft. STOCKER • FEBRUARY 2022 – SEPTEMBER 2022
WOODMANS, Bloomingdale, IL
Stocked shelves in accordance with company policy. Supported stockers by keeping the aisles clear of cardboard and plastic and provided extraordinary customer service to guests and clients. PACKAGE HANDLER • FEBRUARY 2020 – MARCH 2022
FEDEX GROUND, Bloomingdale, IL
Loaded/sorting various size parcels onto semi-tractor trailers. SEASONAL SORTATION ASSOCIATE • JULY 2019 – MARCH 2022 AMAZON LOGISTICS, Morton Grove, IL
Sorting of various size/weight incoming packages in preparation for loading of delivery truck. Scanned barcodes for inventory and staging.
CUSTOMER SERVICE MEMBER • SEPTEMBER 2015 – MARCH 2016 Trader Joe’s Markets, Fort Lauderdale, FL
Instrumental in preparation of opening a new store. Cashier, customer service, inventory, stocking, and ordering of all store supplies.
OWNER/OPERATOR • JANUARY 2009 – JULY 2019
B & P Complete Home Care, Fort Lauderdale, FL
Coordinated house sitting, complete pet care, cleaning, and handyman work for up to 30 concurrent homes. Facilitated home decorating, painting, and pool care for vacation homes. RAMP OPERATIONS AGENT • NOVEMBER 2011 – DECEMBER 2013 Southwest Airlines, Fort Lauderdale, FL
Safe operation of all ground service equipment both motorized and non-motorized for loading and off-loading baggage, mail, and freight.
GENERAL MANAGER • JUNE 2009 – OCTOBER 2011
Vertigo Salon, Wilton Manors, FL
Executed and supervised all salon reception duties and organized and invented all retail products and supplies. FLEET SERVICE CLERK & CREW CHIEF • MARCH 1986 – JANUARY 2009 American Airlines, Chicago, IL & Fort Lauderdale, FL Fleet Service Clerk: Safe operation of all ground service equipment both motorized and non-motorized for loading and off-loading baggage, mail, and freight. Cabin preparation for domestic and international flights. Crew Chief: Perform all safety and security checks according to FAA guidelines. Ensured accurate flight information for weight and balance of aircraft. Updated Sabre system for flight data accuracy. References can be furnished upon request
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