Medical Assistant Call Center
Resume:
HAMANI
PERKINS
MEDICAL ASSISTANT
**********@*****.***
Stone Mountain, GA 30087
CONTACT
SKILLS
• Direct Supervision
• Assisting with Physical Exams
• Restocking Lab Supplies
• Customer Service
• Documentation Review
Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction.
CAREER OBJECTIVE
Medical Assistant
United Education Institute, Stone Mountain, GA
Inbound Call Center Representative
ARISE, Stone Mountain, GA
Call Center Agent
DDG Solutions, Covington, GA
EXPERIENCE
June 2023 - Present
Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
•
Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing.
•
• Stocked supplies and instruments for examination rooms.
• Supported physicians in examinations, procedures, and diagnostic tests.
• Scheduled appointments and maintained patient records. November 2020 - Present
• Collaborated with other departments within the organization when necessary. Utilized active listening skills to identify customer needs and provide appropriate solutions.
•
Maintained up-to-date knowledge of all products, services, policies and procedures.
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March 2019 - November 2020
Handled high volumes of incoming calls from customers while maintaining
• quality standards for call duration time.
Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
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Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
•
Resolved escalated customer complaints in a calm and diplomatic manner while
• ensuring that all commitments were met.
Certification in Clinical Medical Assisting Candidate United Education Institute, Stone Mountain
High School Diploma
Gainesville High School, Gainesville, GA
EDUCATION
Expected graduation 2024
Relevant Coursework
Lab work (Blood draw & Injection), EKG Analysis, CPR, Pediatrics, Geriatrics, Medical Terminology
•
May 2019
CERTIFICATIONS
• CPR (Cardiopulmonary resuscitation)
• BLS (Basic Life Support)
• OSHA (Occupational Safety and Health Administration)
Contact this candidate