Customer Service, Operations Coordinator

Education

Bachelor of Arts Political Science & Chicano Studies UC Davis June 2018

Associate of Arts Social Science San Joaquin Delta College May 2010

Skills

Bilingual: Spanish and English

Computer literacy and software: Microsoft Word, Excel, Visio, Publisher, PowerPoint, Outlook, Google Sheets, Google Docs, Google Calendar, E2OPEN, Symed, CRS, Mediroutes.

Relevant Experience

Operations Coordinator August 2023-Present.

Centro Legal De La Raza

Oversee and ensures the daily administrative operations run smoothly for staff in the office and remotely.

Manages the maintenance staff to certify that all our Centro offices are in a condition that is welcoming and promotes workers efficiency.

Coordinate between the HR department and new staff and non-staff to facilitate the onboarding and off boarding process.

Attended meetings and took meeting notes and provided feedback on meeting topics.

Operations Aid and Instructional Aid. October 2022 to August 2023

Aurum Preparatory Academy

Create a welcoming environment that was conductive to building and maintaining Relationships with families and students off diverse backgrounds.

Maintained student laptops and office equipment facilitating instructional time in the classroom.

Translated accurately to promote inclusiveness in the Spanish speaking community.

Organizes events, facility arrangements and informational items.

Customer Service Coordinator. October 2021-July 2022

Greif

Arranged schedule for yard staff efficiently to ensure deadlines were met.

Generated invoices and product orders to accurately maintain track of revenue and product inventory.

Maintained different records and databases for easier access to information regarding inventory and product orders we received daily.

Customer Service Representative. October 2020-October 2021

“Greif”.

Provided information and served as a contact to clientele on our services and provided our yard safety protocols.

Instructed and verified that vans and containers were loaded and sealed accordingly to customer needs.

Provide drivers with accurate BOL

Filed documents, maintained records and inventory.

Administrative Clerk. September 2018-Febuary 2021

Vantage Transport /Wheel Care Express

Corresponded frequently with medical providers and health insurance providers to ensure that patients met all the requirements to receive our services.

Handled confidential information by HIPPA standards, ensuring that there would be no liability to our organization or misuse of the patients’ information.

Analyzed discrepancies during the reconciliation process to ensure our accounts in order.

Activities

Volunteer – UC Davis Women’s Research and Resource Center

Tutor- Davis Bridge Educational Foundation

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