Customer Service Office Manager
Resume:
Tammy Mahler
A highly motivated Administrator, with a verifiable record of accomplishment spanning
twenty years. Highly creative, recognized as a results-oriented and solution-focused individual.
Prescott Valley, AZ 86314
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Notary Public/Notary Signing Agent
Mahlers Notary Services-Prescott Valley, AZ
May 2023 to Present
• Attention to detail
• Notarizing documents/ real estate documents
• Working with signing services and signers
• Running my own business
• Customer service
Assistant Office Manager
Aspen Dental-Prescott Valley, AZ
April 2022 to May 2023
• Check patients in and out
• Answer phones
• Dental billing
• Insurance
• Consulting patients
• Greeted visitors
• Handled all financials
• Collected payments
• Supported and trained staff
• Scheduling
Aerotek Contractor
Aerotek-Tempe, AZ
September 2020 to March 2022
• Call center customer service
• Process payments
• Resolve customer complaints
• Assist member with insurance policy
• WFH environment
• Multi management systems
CSR - Customer Service Representative
VCA Milwaukee Emergency Center for Animals-Milwaukee, WI April 2020 to July 2020
• Register clients and patients
• called triage
• went over treatment plans with clients
• collected payments
• answered multi phone lines
• answered questions
• customer service
Chemo Scheduler
Arizona Oncology Associates-Prescott Valley, AZ
August 2019 to January 2020
• Scheduled chemo patients according to treatment plan
• Worked closely with doctors and lead nurses for patient regimen
• Answered patient questions
• Answered phones
• Entered patient data and insurance
Administrative Assistant/HR Assistant
Pronghorn Psychiatry-Prescott Valley, AZ
October 2016 to July 2018
• Reviewed records for completeness, accuracy, and compliance with regulations
• Released information to individuals or agencies according to regulations
• Strong attention to detail, professional telephone etiquette and organization skills
• Organized Medical Records clerk with the ability to adapt to changing environments and demands ER Admitting Specialist
Yavapai Regional Medical Center-Prescott, AZ
May 2015 to June 2016
• Input patient demo/insurance information
• Inpatient/Outpatient, Transfers and ER Registration
• Fast pace ER
Hospital Manager
Prescott Area Pet Emergency Hospital-Prescott, AZ
2014 to 2015
• HR/Manages 15+ employees including doctors
• Rectify all finances and bank deposits
• Bi-Weekly Payroll
• Host monthly Staff, Administration and Advisory Board meetings Front Office/Medical Biller and Coding Specialist
Arizona Associates in Dermatology & Cosmetic Surgeries-Prescott, AZ 2008 to 2013
Wireless communications carrier with four office locations
• Full charge processing of all accounts receivable and payable
• Credential seven providers in four office locations
• Experienced in all Front Office duties
Education
High school diploma in Medical Billing and Coding
MC ED Career College - Fresno, CA
2010
Skills
• ACCOUNTS RECEIVABLE (6 years)
• CERNER (Less than 1 year)
• EMR (Less than 1 year)
• EXCEL (Less than 1 year)
• Medical Records
• Insurance Verification
• Phone Etiquette
• Office Administration
• Hospital Experience
• CPT Coding
• Medical Coding
• Triage
• Records Management
• QuickBooks
• ICD-10
• ICD-9
• Medical Billing
• Windows and Mac Literate
• Quick Books Online
• Multiple Office EMR
• Microsoft Excel
• Word
• Power point
• Cerner
• Advanced MD
• Medinotes
• Touch Charts
• DVMax
• Best Notes
• HIPAA
• Data Entry
• Patient Care
• Medical Scheduling
• Multi-line Phone Systems
• Medical Terminology
• Filing
• Front Desk
• Medical Office Experience
• Administrative experience
• Medical records
• EMR systems
• HIPAA
• Medical terminology
• Records management
• ICD-10
• Hospital experience
• ICD-9
• Medical coding
• Medical billing
• Leadership
• Customer service
• Office management
• Accounts receivable
• Front desk
• Windows
• Human resources
• Payroll
• Accounts payable
• Cleaning
• Food service
• Cash register
• Hotel experience
• Restaurant experience
• Nextgen (2 years)
Certifications and Licenses
CPR Certification
August 2022 to August 2024
BLS Certification
August 2022 to August 2024
Medical Coding Certification
May 2010 to Present
Certified Coding Specialist
Medical Billing Certification
Driver's License
Certified Coding Associate
Professional In Human Resources
Assessments
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
April 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
December 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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