Real Estate Customer Service
Resume:
Cong Vu Orange County, CA *****
*****@*******.***
EXPERIENCE
Tmax Realty & Finance, Westminster, CA — Licensed Real Estate License
June 2014 - PRESENT
● Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget, earning 50% of business through referrals
● Compiled and updated lists of over 80 properties with details regarding location, square footage, features, and more
● Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies
● Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases to increase efficiency by 10%.
● Prepared detailed contracts, disclosures, and other documents required in real estate transactions.
● Assisted first-time homebuyers through the entire buying process from pre-qualification through closing.
● Conducted market analysis to determine pricing strategies for properties.
● Performed due diligence research to verify zoning regulations and other restrictions affecting property value.
● Demonstrated exceptional customer service skills at all times when interacting with customers or colleagues.
● Maintained accurate records of all transactions including client information, contract details.
● Analyzed financial data for potential investments in real estate opportunities.
● Negotiated successful real estate transactions with buyers and sellers.
● Researched current trends in local markets and monitored competition activities.
● Collaborated closely with lenders, appraisers, title companies, attorneys and other professionals throughout the sales process.
● Resolved issues and conflicts during purchase or sale of real estate property.
● Advertised client properties on websites, through social media, and in real estate guides.
● Networked with community leaders, attorneys, and lenders to develop industry contacts.
● Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills.
SKILLS
● Adaptable
● Critical Thinking
● Team Collaboration
● Active Listening
● Customer Service
● Self-Motivation
● Market Analysis
● Organizational Skills
● Sale Presentation
● Verbal
Communication
● Organized
● Sales Strategy
● Time Management
● Decision Making
● Interpersonal Skills
● Conflict Resolution
● Client Management
● Property
Management
● Referral Networking
● Bilingual
Certification/License
Real Estate License, CA
LANGUAGES
English-Fluent
Vietnamese-Fluent
● Rented or leased properties on behalf of clients.
● Reviewed property listings and attended staff and association meetings to remain knowledgeable about real estate markets.
● Answered clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
● Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
● Coordinated property closings, overseeing signing of documents and disbursement of funds.
● Inspected condition of premises and arranged for necessary maintenance and notified owners of maintenance needs.
● Conducted seminars and training sessions for sales agents to improve sales techniques.
Chot Nho Restaurant, Stanton, CA — Operational Manager July 2018 - January 2020
● Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
● Managed the daily operations of multiple departments to maximize efficiency.
● Developed a talented team, participating in hiring, coaching, and performance management processes.
● Maintained professional working relationships and promoted open lines of communication with staff.
● Monitored customer feedback and implemented changes as needed to enhance service quality.
● Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
● Developed and maintained relationships with customers and vendors for successful project completion.
● Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
● Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
● Tracked company inventories and ordered new products to replenish equipment levels.
● Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
● Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
● Maintained accurate inventory records while ensuring optimal stock levels at all times.
● Performed cost analysis on various projects to determine areas for improvement or savings potential.
● Evaluated existing systems and technologies regularly to make sure they are up-to-date with current best practices.
● Established work schedules, ensuring job tasks were effectively assigned and completed properly.
● Resolved work disputes pursuant to employer policies.
● Reviewed financial statements, sales reports, and other performance data to measure productivity.
● Utilized data analytics techniques to identify areas for improvement.
● Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
● Set prices and credit terms for goods and services, based on forecasts of customer demand.
EDUCATION
Arizona State University, Tempe, Arizona
June 2001
Completed coursework towards Bachelor of Science, Chemistry, June 2001 Arizona State University - Tempe, Arizona
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