Washington Dc Mailroom Clerk

WENDY SANDERS

**** ****** ***** ****** ******* Heights MD 20743 240-***-**** ***.******.**@*****.***

Skills Summary

Friendly and efficient Mailroom Clerk with 8 years experience in transportation and distribution environments.

Motivated self-starter works exceptionally well within teams or independently. Possesses high attention to detail positive attitude and excellent written and verbal communication skills.

Frank W. Ballou SHS, Washington DC

General Studies September 1982 - June 1985

United States Postal Service, Washington DC

USPS Letter Carrier – March 2019 to Present

Delivers letters, documents, and parcels to businesses and homes.

Travels planned routes on foot or by truck.

Collects outgoing mail along route, and when necessary, collects money for postage due.

Sorts mail, including packages, according to delivery sequence.

Loads sacks and boxes filled with mail onto and off mail truck.

Maintains logs to monitor delivery rates and vehicle maintenance scheduling.

Obtains signatures on registered, insured, and certified mail.

Sells stamps, money orders, and other postal products to customers along route, particularly on rural routes.

Communicates with dispatcher and modifies route according to instructions when needed.

Answers questions about USPS or company policies from customers along routes.

Provides change-of-address cards and other postal forms.

Operates postal equipment.

Collecting of monies for COD’s (Cash on Delivery) as well as mail marked “postage due”.

Obtain signatures from customers for all mail that is registered, insured or certified.

Lifting, carrying and delivering heavy bags of mail as well as packages of all sizes and leaving notices for packages that are undeliverable.

George Washington University, Washington DC

Mail Assistant – November 2014 to March 2019

Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.

Compile data from records to prepare periodic reports.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Maintain files and control records to show correspondence activities.

Complete form letters in response to requests or problems identified by correspondence.

Prepare records for shipment by certified mail.

Metropolitan Police Department, Washington DC

Mail Assistant – July 2011 to September 2014

Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

Affix postage to packages or letters by hand, or stamp materials, using postage meters.

Sort and route incoming mail, and collect outgoing mail, using carts as necessary.

Weigh packages or letters to determine postage needed, using weighing scales and rate charts.

Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

Contact delivery or courier services to arrange delivery of letters and parcels.

Metropolitan Police Department, Washington DC

Court Liaison Clerk – April 1999 to July 2011

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Review files, records, and other documents to obtain information to respond to requests.

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