Customer Service Administrative Support

SHABANGEZ OSHUROVA

**** ******, ********, ** *****

Ph.: +1-929-***-****

*******************@*****.***

PROFESSIONAL SUMMARY

Diversity preparation and experience requiring extensive use of organizational, administrative and qualitatively oriented, detail conscious, independent with ability to work within time constraints. Efficiently meets all assignment and objectives. Maintain proven ability to develop a rapport with colleagues and levels of management. Possesses flexibility quickly learn and adapt new methods.

SKILLS

Fluent in English, Russian, Tajik and Persian

Active listener, self-motivated and dependable

Dedicated and accomplished Administrative Support Professional experienced in customer service.

Basic knowledge of Microsoft Word, PowerPoint and Excel

Confident and poised in interactions with patients at all levels.

EXPERIENCE

CASHIER

Cash Register —18th Ave 86st, Brooklyn, NY

June - November

Front-desk receptionist— Fabulous Touch Spa- 2799 Coney Island Av, Brooklyn NY

Answered, screened and directed inbound phone calls. Take verbal and written messages.

Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software.

Received and assisted clients and escorted them to correct destinations, offices, rooms or meeting rooms.

Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints.

November—August

Front-desk receptionist — Brooklyn Gastroenterology and Endoscopy Associates, 2211 Emmons Ave, Brooklyn NY

Handles telephone scheduling requests from doctor's offices.

Obtain COVID-19 testing results prior to surgery for all scheduled procedures.

Follow up with private doctor's office and laboratories to ensure that the Center receives all physician operative reports and pathology reports.

Enter cases into Scheduling Software

Records patient scheduling requests from doctor's offices.

Performs other office related duties as required.

EDUCATION

1.High School Diploma

2.Kingsborough Community College. (In progress)

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