Health Center Service Representative

Sandra Diaz

** ***** ******, *********, ** *****

Tel: 857-***-**** / Email: **********@*****.***

PROFESSIONAL EXPERIENCE

Bowdoin Street Health Center/BIDMC, Dorchester, MA

Community Health Worker – Pediatric Team

2020 to Present

Conduct resource assessments and collaborate with pediatric primary care providers, nursing, social work, and other health center staff to obtain community resources for patients and families.

Develop multifaceted plans to meet complex patient needs; Perform care management tasks in coordination with other staff members.

Act as a bridge-builder between patients and healthcare and social service providers.

Assist clients with enrollment in programs and benefits (i.e. SNAP, housing applications, EAEDC and TAFDC).

Advocate for vulnerable populations within the health care system and the community at large.

Bowdoin Street Health Center/BIDMC, Dorchester, MA

Patient Service Representative – Family Medicine

2017 to 2020

Directed patient access by scheduling and cancelling patient appointments for over 21 providers; provided excellent customer service as first point of contact for patient communication.

Supported the health center by answering, screening and processing the high call volume of incoming calls in a professional manner; utilized and adhered to the ambulatory phone scripts and guidelines for triaging calls.

Utilized independent judgment within the scope of knowledge and authority to determine the urgency and resolution of calls.

Coordinated with other hospital departments, in-network and out-of-network physicians and their staff, patients and outside facilities.

Beth Israel Deaconess Medical Center, Brookline, MA

Patient Service Representative -- Cardiovascular Institute

2011 to 2017

Resolved and responded to provider requests efficiently.

Supported the division by answering, screening and processing the high call volume of incoming calls in a professional manner, Utilized and adhering to the ambulatory phone scripts and guidelines of triaging calls, and provided excellent customer service.

Coordinated wide variety of data essential for efficient scheduling including office visits and diagnostic tests.

Collaborated with other hospital departments, in-network and out-of-network physicians and their staff, and patients.

Directed patient access by scheduling appointments for over 21 providers in echo.

Beth Israel Deaconess Medical Center, Brookline, MA

Administrative Assistant II -- Cardiovascular Institute

2006 to 2011

Provided administrative coverage to support clinical activities throughout the division.

Typed, organized and maintained routine correspondence, records, patient notes and other documents.

Scheduled and coordinated patient office charts; collected necessary clinical documentation/records from referring physicians, as well appropriate fiscal forms.

Independently researched and follows through on a wide variety of information requests.

Beth Israel Deaconess Medical Center, Brookline, MA

Lead Practice Assistant

2002 to 2006

Ordered supplies for the department.

Oversaw other practice assistants; Assured all staff were in accordance with policy and guidelines

Prepared patients for examinations, as well and preparing the rooms for the patients and doctors.

Checked in/out patients, scheduled follow up appointments and other testing requested by physicians.

Codman Square Health Center, Dorchester, MA

Medical Assistant (Externship)

2002

Prepared charts and rooms for Women’s Health and Family Medicine Practice; answered phones and booked appointments.

Took patient vital signs and charted in logician computer.

Set up and assisted with pap smears, performed urine dips and EKGs, and pregnancy tests.

SKILLS

Bilingual: Spanish/English

CPR/First Aid Certified

Injections, Autoclaving

Phlebotomy

Vital Signs

EKG

Sterile Procedure Set Up

Urinalysis

Procedure Assistance

Typing/Data entry

File Management

Billing (CPT, ICD10)

EDUCATION

Certified Community Health Worker – Community Health Education Program, Boston, MA 2022

Customer Service Training – BIDMC, Boston, MA 2003

Supervisor Skills Certified – BIDMC, Boston, MA 2003

Medical Assistant Certificate – Bryman Institute, Brighton, MA 2002

Diploma – Brighton High School, Brighton, MA 1999

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