Customer Service Front Desk
Resume:
Michele Evans
Phoenixville, PA *****
************@*****.***
I'm excited to further my position in a thriving field that will allow me to utilize my personal and professional skills.
I love working with people and eager to help in any way possible. I enjoy customer service and personal relationships that I have acquired. I truly love my job and more than that I love my guests.
I go above and beyond to help them and form personal relationships which makes our guests more than willing to come back to the same location.
Work Experience
Asst. Manager/Cashier
Nudy's Cafe-Phoenixville, PA
February 2023 to Present
Greet and seat all customers
Address any customer needs and or complaints
Floor management
Log Inspection/corrections
Stock product
Inventory
Food Runner / Busser
Run EOS reports
Direct Support Staff (DSS)
Carelink Services-Downingtown, PA
January 2018 to September 2022
Worked in group home for men with IDD
Responsibilities included but not limited to :
ADL,s
Meal prep
Financial support/advice
Transportation
Emotional support
Companionship
Server/Bartender
George's Pizza-Mountville, PA
February 2016 to June 2019
Hostess, server, busser, bartender, cashier
CSR/Cashier
Scott Honda of West Chester-West Chester, PA
April 2010 to August 2018
Greet incoming customers
Generate invoices for services performed
Research warranties
AR/AP
Operations Manager
Phoenix Diner-Phoenixville, PA
May 2012 to May 2016
Oversee daily operations
Inventory
Climate control
Customer service
Oversee servers and kitchen on a daily basis
Ensure customer satisfaction
Front Desk Receptionist
Maxima Hair Designs-Wayne, PA
June 2010 to December 2013
Greet all guests
Verify scheduled appointments
Schedule/Reschedule appointments using Vagaro
Communication with stylists in reference to appointments Taking payments for services rendered
Inventory / Stocking Product
Verifying stylist hours and sales daily / payroll calculation Cashier
Gateway Café-Wayne, PA
May 1997 to August 2001
Cashier, hostess, busser, server, cook
Server/Hostess
Gateway Café-Wayne, PA
September 1993 to September 1999
Server hostess cashier busser cook
Education
High school diploma
Northern Chester county technical college - Phoenixville, PA September 1987 to June 1989
Skills
• Meal Preparation (10+ years)
• Home Care (7 years)
• Senior Care (5 years)
• Cooking (10+ years)
• Restaurant experience (10+ years)
• Patient care (5 years)
• IDD (3 years)
• Dementia care (5 years)
• Behavioral health (7 years)
• ADLs (10+ years)
• Assisted living (5 years)
• Hoyer lift (7 years)
• Alzheimer's care (10+ years)
• Resident's rights (7 years)
• Working with people with autism
• Organizational skills (10+ years)
• Communication skills (10+ years)
• Typing (10+ years)
• Cleaning Experience
• Laundry
• Medical Records (5 years)
• Caregiving (10+ years)
• Medication Administration (7 years)
• Customer service (10+ years)
• Guest Services (10+ years)
• Desktop administration (10+ years)
• Payroll management (10+ years)
• Medical coding (10+ years)
• Medical Billing
• Microsoft Word
• Case Management (10+ years)
• Restaurant experience (10+ years)
• Cashier (10+ years)
• Human resources (10+ years)
• Office Management (5 years)
Certifications and Licenses
First Aid Certification
Assessments
Front desk agent (hotel) — Proficient
June 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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