Customer Service Representative
Resume:
Zsamonnie Lewis
Mobile, AL *****
****************@*****.***
Work Experience
Inside desk adjuster
CNC Catastrophe & National Claims - Mobile, AL
February 2022 to July 2023
• Settles claims by determining insurance carrier’s liability
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments. Settlement and reserving authority levels are moderate
• 3 to 5 years experience resolving moderately complex personal and commercial property loss claims
• Conducts investigations, interviews, and inspects damage, driving to site of damage within assigned territory or other if required. Prepares estimates, makes recommendation, and handles coverage questions, and litigation
• Sets and maintains reserves, reviews reports and related materials, directs experts, determines coverage and claim value, issues or declines payment, and negotiates claims with plaintiff attorneys when necessary
• Documents claim files and submits report for closure
• Recognizes subrogation situations and initiates appropriate action Customer Service Representative
Alorica - Mobile, AL
February 2017 to January 2022
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
Customer Service Representative
ResultsCX - Mobile, AL
January 2016 to January 2017
Check to ensure that appropriate changes were made to resolve customers' problems. Review insurance policy terms to determine whether a particular loss is covered by insurance. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Place telephone calls or arrange conference calls as instructed. Education
High School Diploma in General Studies
Murphy High School - Mobile, AL
August 2012 to May 2016
Skills
• Customer Service
• Call Center
• CSR
• Customer Support
• Upselling
• Typing
• Live chat
Contact this candidate