Patient Care Operations Specialist

Kristy Mckeithen West Monroe, LA

318-***-****

********@***.***

EXPERIENCE

NELA Cancer Institute- Monroe, LA 2022-2023

Northern Louisiana Medical Center, Ruston, LA —

Phlebotomist

January 2013 - 2022

Responsible for performing venipunctures, heel sticks, and finger sticks to obtain blood for testing purposes. Responsible for recording all specimens into the LIS and ensuring quality specimens for best patient care..

Glenwood Regional Hospital, West Monroe, LA — CNA/PSA August 2012 - July 2013

Performed CNA duties on the skilled nursing floor, telemetry, med-surg, and ER..

Chase Bank, Monroe, LA— Lien Release/Data Quality

Management - Senior Operations Specialist

2003 - 2010

Responsible for analyzing daily errors boarding the service system, answering customer phone calls, document review, training new employees, and other special projects.

EDUCATION

NHA, West Monroe, LA — Certified Phlebotomy Technician

2013

Healthcare and More, Rayeville, LA — CNA Certification 2012

Ridgedale Academy, West Monroe, LA — High School

Diploma

1988

SKILLS

-Venipuncture

-Recording and labeling

samples

-Reading reports

-Knowledge of blood tests for

various medical conditions

-Multitasking

- Strong communication

skills

-Patient caretaking

-Attention-to-detail

-Data entry

-Recording of vital signs

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