Customer Service Palm Springs

René Navarrette

*** *. ***** ***** #***

Palm Springs, CA 92262

Cell: 310-***-****

Highly motivated self starter professional with customer service experience in a variety of industries. Successfully executed duties as in Retail, Heat Treating Plant Operations, Custom Foods, Education, Onboarding, New Hire Processing, Policy and Procedure Training, Benefits Administration, Payroll, and all Human Resources responsibilities. Enthusiastic to learn about every part of the department through training, my own research and reviewing all files to immediately he the Go-To person to offer guidance and direction whenever needed. Customer Service is always high priority. Dedicated to completing all job duties forwarded to me and to help all other employees in order to get the job done.

Skills & Abilities

• Computers - Microsoft Office 2010 Certified, Word, Excel, Power Point, Outlook and typing ability of 60 plus wpm

• Staffing - Skilled in developing and executing recruitment, on-boarding, including new hire orientation and training

• Payroll - Proficient in wide range of computer applications, including Kronos payroll system with basic knowledge of OnShift scheduling system and HRS.

• Customer / Personal Service - Meeting quality standards, scheduling appointments and carried out office manager duties with well-developed communication skills

• Clerical - Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, creating worksheets and answering phones. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines; and proactive problem-solving skills necessary to get the job done

• Tracking - Experience in tracking all vacation and sick time, employee evaluations and rate increases, and maintain employee files to insure all documents and certifications are up to date

• Workers Compensation - Record all work injuries and work compensation cases to OSHA

• Society for Human Resource Management Certified

• Forklift driver - Transported heat treating jobs to and from heat treating ovens, onto fork-bed trucks for shipping and receiving.

• Mold Machine Operator - Operated mold machine to create laser discs. Very repetitive with much standing.

Professional Experience

Mizell Senior Center, Palm Springs, CA 04/2023 – 07/2023

Meals on Wheels – Intake Coordinator

Assess new clients for program eligibility

Reassess clients every 90 days

Enter new data into the scheduling system

ScanScape, Chicago, IL 10/2018 – 07/2023

Part-time Field Service Representative – FSR

• Collect data for marketing research as per tasks assigned

Belmont Village of Rancho Palos Verdes, RPV, CA 01/2006 - 03/2018

Human Resources Coordinator

• Facilitated all HR functions and programs including acting employee advocate during counseling & termination meetings, maintained updated labor & work injury law posters, prepared all personal files for attorneys' requests for legal matters

• Educated / trained all employees & new hires on company policies & procedures, covered harassment free, violence free, drug free workplace, caregiver instructions, guided employees through online first aid, food handlers, sexual harassment training

• Insured that all policies & procedures were understood & followed with organized monthly all staff in services & meetings on topics such as resident abuse reporting guidelines, elopement procedures, disaster procedures, all community safety awareness, blood-borne pathogens, handling difficult residents, fire drills & customer service

• Kept all managers informed of employee action deadlines, with due or ready to expire reminders for employee evaluations, merit increases, & all certifications

DaVita Inc., El Segundo, CA 10/1998 - 03/2005

Benefits Specialist

• Assisted all facilities with issues regarding benefits, human resources and payroll

• Prepared all new hire and benefits paperwork

• Handled all administrative requirements in regards to employee benefits plans

• Extensively communicated all details to all inquiries

Accomplishments

• Maintained employee satisfaction from 2005 to 2016. Belmont Village of RPV held steady in the top five, with fewer employee turnover as rated from over twenty-three Belmont Village communities

• Accomplished transfer of all staff's scheduling from paper to Excel

• Team worked in a year long process changing payroll's personal record keeping from epac system to ADP

• Team worked in converting Excel staff schedule to OnShift scheduling program

Education & Training

HR Management Certificate, California State University, Dominguez Hills, CA

Society of HR Management Certification

Special Interests Volunteer

Care Program - Long Beach

• Partnered with person with AIDs.

• Submitted monthly status reports on the person's mental and physical state

• Escorted person on food-bank runs, medication pickups, medical appointments, meal companion and offered support

• Made weekly visits to Home Shelter boarding six residents with AIDs

• Facilitated movie night, support, weekly special events

Recording for the Blind and Dyslexic - Los Angeles

• Recorded and Directed textbooks effectively to directly serve schools in training teachers and students with equipment provided by RFBD.

Inland Empire Academy of the Arts - Rancho Cucamonga

• Under the direction of Ballet Master and Artistic Director Randall K. Graham narrated children's version of the Nutcracker for four Holiday Seasons at the Lewis Family Playhouse in Rancho Cucamonga.

• Provided support for all shows throughout the year.

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