Customer Service Data Entry

CARRIE MCDANIEL

*** ******** ***

Kaukauna, WI **130

920-***-****

OBJECTIVE: To obtain a challenging and

rewarding position in an Administrative environment utilizing my experience and knowledge in Customer Service. Ideally a remote position with a starting wage of 40k/year. SKILLS OVERVIEW: Over 20 years of experience in Customer Service. Strong background in customer service, data entry and clerical duties. Excellent abilities in multi-tasking highly detailed and extremely organized. Proficient with computers and knowledge in Excel, Outlook and Word. WORK EXPERIENCE: NAVITUS HEALTH SOLUTIONS Appleton, WI October 2016 – October 2022 Prior Authorization: Process incoming requests via fax from Providers for coverage of Medications under clients Pharmacy Benefits. Troubleshoot claims with Customer Service & Pharmacy Technicians. Rotation taking requests via phone, trained in all LOB and 3 roles to be versatile where needed.

HEARTLAND BUSINESS SYSTEMS Little Chute, WI March 2006- May 2016. Service Coordinator: Answer incoming calls and emails with customers,scheduling/dispatching technicians, creating work orders in ConnectWise and Astea. Ordering warranty parts, scheduling repairs, follow up calls. Coordinating schedules on large project installs, working one on one with customers, Sales and technicians.

HEARTLAND BUSINESS SYSTEMS Little Chute, Wisconsin July 2005-March 2006 Receiving: Distribute and stage all customer product, enter dates and serial numbers on purchase orders, email daily reports to Sales, precise entry of computer licenses, create Siebel orders and Pack Slips, filing, ordering stock, inventory control, track shipments, update spreadsheet, and forward all paperwork to Accounting accurately and on time.

EDUCATION: HSED-FVTC Appleton, WI

REFERENCES: Excellent reference available upon request