Systems Analyst Senior

Devindra Matuknath

Orlando, Florida • +1-646-***-**** • **********@***.***

Senior Systems Analyst

Dedicated and highly skilled Senior Systems Analyst with over 14 years of experience in the healthcare industry, specializing in optimizing healthcare systems and processes. Proven track record of successful project management, system integration, and data analysis to improve patient care and operational efficiency. I am seeking to leverage my expertise to drive innovation and enhance any systems in a senior systems analyst role.

WORK EXPERIENCE

Allscripts at Northwell Health • New Hyde Park, NY, USA 12/2009 - 04/2024 Senior Systems Analyst

•Collaborate with stakeholders to gather and document requirements related to post- acute care services, including patient care workflows, clinical documentation, and administrative processes.

•Design and develop systems and applications that enhance the efficiency and effectiveness of post-acute care providers.

•Identify and integrate software solutions e.g., Document Management Systems, Pharmacy Transmission Applications to support the post-acute care service line.

•Configure, customize, and optimize software applications to meet specific needs and comply with regulations.

•Extract, transform, and load (ETL) data from various sources to support decision-making and reporting for post-acute care services.

•Develop and maintain reporting dashboards and analytics tools to track key performance indicators and quality metrics.

•Evaluate existing workflows in post-acute care settings and identify areas for improvement in patient care, staff productivity, and resource allocation.

•Implement workflow enhancements that promote best practices and streamline processes.

•Ensure that technology solutions are compliant with healthcare regulations, such as HIPAA, and implement security measures to protect patient data.

•Stay updated on industry standards and best practices for post-acute care service line technology.

•Provide training and support to end-users and staff in post-acute care settings, ensuring that they can effectively use the technology solutions in place.

•Lead and manage technology projects related to the post-acute care service line, including project planning, budgeting, and resource allocation.

•Maintain detailed documentation of system configurations, changes, and troubleshooting procedures.

Allscripts Ambulatory Build and Implementation Analyst

•Led the full lifecycle implementation of Ambulatory EHR systems (Touchworks), managing project timelines, budgets, and resources.

•Collaborated with clinical and administrative staff to gather system requirements and configure EHR solutions tailored to their specific needs.

•Conducted workflow assessments and provided recommendations for process improvements, resulting in increased efficiency.

•Developed and executed comprehensive training programs for end-users, ensuring a smooth transition to the new EHR system.

•Managed data migration processes, validating and cleaning patient records to maintain data integrity.

•Acted as a subject matter expert, providing ongoing support and troubleshooting assistance to end-users, resolving issues within a set timeframe.

•Coordinated with software vendors, ensuring timely updates, patches, and enhancements to the EHR system.

•Ensured compliance with healthcare industry regulations, including HIPAA and Meaningful Use, by conducting regular audits and implementing necessary changes.

•Collaborated with IT teams to integrate Ambulatory EHR with other healthcare systems, enabling seamless data exchange and interoperability.

Ambulatory EHR Support Analyst

•Proven expertise in the installation, configuration, and ongoing support of Ambulatory EHR systems. (Touchworks)

•Strong understanding of healthcare regulations and compliance, including HIPAA, to ensure data security and confidentiality.

•Skilled in diagnosing and resolving EHR system issues, ensuring minimal disruption to clinical operations.

•Proven collaborator adept at fostering effective communication among healthcare providers, administrators, and IT personnel to optimize EHR workflows.

•Driven to stay up to date with the latest EHR software updates and industry best practices.

Technical Support Analyst

•Evaluated, prioritized and documented incoming incidents and change requests from Technical Support Helpdesk.

•Monitored trending problem issues, analyzed root cause and provided resolution reporting to leadership via OakTree (Reporting Tool) .

•Assisted in developing long-term strategies and capacity planning for meeting future desktop hardware needs and managed special projects and requests.

Girl Scouts Of the Usa • New York, NY, USA 10/2007 - 10/2009 Deployment Coordinator/Desktop Support Specialist

•Coordinated project activities, IT deployment and ensured all project phases were documented to assure compliance.

•Compiled status reports coordinated schedules and managed meetings for projects.

•Utilized ALTIRIS Deployment Solution and other imaging and cloning programs to rapidly reloading operating systems and application programs.

•Diagnosed client challenges and provided telephone or on-line support using remote support applications.

EDUCATION

Bachelors In Networking and Communication Management Cisco Networking Fundamentals and Networking Fundamentals

DeVry University

SKILLS

Altiris Deployment, Best Practice, Clinical Operations, Data Integrity, Data Migration, Data Security, Electronic Medical Records Software, Etl Tool, Healthcare Industry, Innovation, Medical Record, Operational Efficiency, Proactive, Project Management, Software Technical Support, Technology Projects, Troubleshooting and SDLC

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