Administrative Support Office

PROFESSIONAL PROFILE

Well-rounded Administrative Professional providing 20+ years of expertise supporting Healthcare. Strategic problem-solver who responds to challenges with confidence, envisions smart solutions, and executes with urgency across all levels of an organization. Recognized throughout long-standing career for ability to quickly grasp organizational processes, workflows, policies, and procedures. Savvy in managing multi-faceted office administrative functions. Offering “day one” to any office setting the following immediate value:

IMMEDIATE VALUE OFFERED

Organizational Ability

Attention to Detail

Critical Thinking

Problem Solving

Effective Communicator

Administrative Support

Office Administration

Healthcare Terminology

Personnel Support

Schedule Management

Program Coordination

Inventory Management

Process Improvement

Time Management

Multi-Tasker/Quick Learner

CAREER ACHIEVEMENTS AND KEY CONTRIBUTIONS

Recognized as an in-demand administrative professional for employment agencies throughout the Washington, D.C. metropolitan area. Achieved superior marks on client evaluations; consistently offered repeat assignments to fulfill special administrative projects and surge requirements.

PROFESSIONAL EXPERIENCE

HOUSEKEEPING MANAGER

SODEXO

NOV 2023 – CURRENT

Assign the daily task for each housekeeper

Inspect each area for cleanliness

Help to maintain employee safety

Weekly Huddles

Patient engagement

Ensure employees receive all necessary training

Maintain and issue supplies

HOUSEKEEPING MANAGER

J&J WORLDWIDE

AUG 2019 – OCT 2023

Assigns tasks to housekeeping employees and monitors progress.

Spot checks employees’ work to ensure compliance with housekeeping standards; performs daily performance inspections of assigned areas.

Resolves issues or complaints among or in regards to housekeeping staff members.

Monitors employee workloads and notifies management of anticipated increase in workloads.

Issues supplies and equipment.

Ensures staff members utilize personal protective equipment (PPE) as appropriate and perform in compliance with established safety procedures.

Responsible for ensuring employee work schedule is covered with adequate staffing on a daily basis.

Perform inspections on a daily basis on their respective areas

Analyze government QA inspections, assuring proper follow-up and Corrective/Preventive Actions.

Ensure employees received adequate orientation and necessary training

Ensure all housekeepers have supplies they need to perform job

HOUSEKEEPING II

J&J WORLDWIDE

APR 2019 – AUG 2019

Extensively clean and disinfect patient rooms and public restrooms daily so that health standards are met

Maintain offices, and other common areas within the hospital environment

Performs terminal cleaning of patient rooms and special procedure rooms in accordance with standard procedures

Collects and disposes regular trash and recycle materials in proper receptacles

Collect and removes soiled linen into appropriate bin

Restock hand soap, hand sanitizer, other supplies as needed

Dust and mop floors daily

Dusts furniture, air vents, handrails, blinds, windows, ceilings and other items

Report to supervisor any damages, lost items, items needing to be replaced in rooms, etc.

SECRETARY

WALKER MILL MIDDLE SCHOOL

NOV 2017 – JUNE 2018

Serves as front desk receptionist

Maintain student reords

Greet visitors/students and direct them appropriately

Receives telephone calls and answers all inquiries

Opens and distributes mail; assembles files and other materials

Performs other general office related duties as assigned.

Type various correspondence

DIRECTOR

HEAVEN SENT CHILD CARE CENTER

FEB 2009 – MAY 2017

Responsible for the overall management and success of childcare services for the center.

Developed and designed lesson plans and curriculum for students

Developed and designed memorandums, letters, menu plans, and other ad-hoc administration

Maintained administrative and student files for the center

Managed invoices, expenses, billing, and other miscellaneous finance reports

Managed and oversaw supplies and inventory

Managed and maintained schedules and activities

LEGAL SECRETARY

ARMSTRONG TEASDALE LLP., ROCKVILLE, MD

JAN 2007 – JAN 2009

Provided executive administrative support to litigation department. Reviewed, developed, and designed various administrative documentation to include; memorandums, letters, reports, meeting minutes, domestic and international travel, and timekeeping. Planned and implemented logistics for executive level internal events; records management, and personnel matters in the daily operations of the various departments. As an Legal Secretary;

Maximized office output and productivity despite reduction in workforce through proactive planning and management of subordinate administrative support tasks.

Developed an expertise in company office automation, filing protocols, orientation, and overall administrative activities.

Managed receptionist duties to include scheduling, multi-line switchboard, mail distribution, supplies, greeting visitors and esteemed clients

ADMISTRATIVE ASSISTANT

KELLY SERVICES, ROCKVILLE, MD

JAN 2003 – NOV 2006

Provided executive administrative support to Directors, Medical Directors, Program Managers, and other executive staff for multiple Healthcare, Non-Profit, and Private Sector customers. Responsible for managing a variety of general office activities and administrative support to key personnel and providing overall support in the preparation of various legal correspondence, meeting minutes, reports, and presentation materials; coordinated appointments, meetings, and business travel arrangements; planned and implemented logistics for executive level internal events; records management; budget; and personnel matters in the daily operations of the various departments. As an Administrative Professional;

Maximized office output and productivity despite reduction in workforce through proactive planning and management of subordinate administrative support tasks.

Developed an expertise in company office automation, filing protocols, orientation, and overall administrative activities.

Recognized as the go-to person for training and administrative support for various office systems.

Reduced overhead costs by negotiating and securing long-term service agreements and contracts for routine office supplies and office equipment management and repairs.

PROGRAM ASSISTANT

D.C. GENERAL HOSPITAL, WASHINGTON, DC

JAN 1988 – DEC 2002

Provided a wide range of administrative support for the Department of Medicine. As the Unit Secretary;

Maintained heavy calendar requiring interaction with both internal and external executives and assistants, as well as consultants to coordinate a variety of complex meetings. Coordinated conference calls and arranged on-site meetings; developed meeting agendas; recorded and distributed minutes. Handled incoming and outgoing electronic communication; responded to phone calls and written requests for information. Coordinated international and domestic travel arrangements; prepared expense reports.

Managed patient registration and documentation

Processed and provided QA review of clinical orders and consults

Managed and responded to routine request for patient information relating to administrative matters such as insurance verification and billing, autopsy reports, medical correspondence, death certificates, scheduling, etc.

Provided administrative support to the personnel department as needed

COMPUTER PROFICIENCIES

Microsoft Office: Outlook, Word, Excel, PowerPoint SharePoint Office Automation: Scanners, Fax, Copy Machines Type 65 WPM

EDUCATION

Candidate of Associate of Arts, Childcare Development (Jan 2009 – Jan 2010)

PRINCE GEORGE’S COMMUNITY COLLEGE, LARGO, MD

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