Human Resources Customer Service
Resume:
HUMAN RESOURCES
SPECIALIST (MILITARY)
Kimberly
Maloney
************@*****.***
Honolulu, HI 96850
CONTACT
SKILLS
• Office Reception
• Event Coordination
• Staff Supervision
• Senior Leadership Support
• Office Management Software
• Travel Coordination
• Office Streamlining
• Organization and Planning
• Back Office Management
• Credit and Collections
• Report Writing
• Database Administration
• Customer Relations
• Office Cleaning
• Proposal Writing
• Calendar Management
• Coaching and Training
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization. Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. PROFESSIONAL SUMMARY
June 2022 - Present
Human Resource Office Supervisor/Mgmt & Prog Ass
Coast Guard District 14 (dmp), Honolulu,, HI
EXPERIENCE
Successfully supervised a team of 10+ employees in an office setting, ensuring tasks were completed efficiently and on time.
•
Monitored compliance with safety regulations throughout the workplace.
•
Resolved customer complaints or inquiries promptly with tactful communication skills.
•
Maintained accurate records of employee attendance for payroll purposes.
•
Organized and maintained filing systems for confidential documents, ensuring accuracy and security of information.
•
Provided feedback to staff to help them reach their goals and improve performance.
•
Conducted regular audits of departmental operations to identify areas for improvement.
•
• Expense Reporting
• Business Administration
• Account Reconciliation
• Billing and Invoicing
• Written Communication
• Sorting and Labeling
• Information Protection
• Team Bonding
Policy and Procedure
Modification
•
• Mail Handling
• Workflow Planning
• Project Management
• Office Consultations
• Employee Management
• Status Updates
• File and Data Retrieval Systems
• Maintaining Clean Work Areas
• Team Goals
• Presentation Design
• Microsoft Office
• Budget Administration
• Compliance Protocols
• Community Relationships
• Recordkeeping Accuracy
• Data Communications
• Customer Service Management
• Human Resources
• Clerical Support
• Performance Improvement
• Training and Development
• Inquiry Requests
• Customer Care
• Strategic Planning
• Policy Implementation
• Volunteer Relations
• Microsoft Excel
• Conflict Management
Drafted memos, letters, reports, and other documents as needed by the management team.
•
Developed and implemented procedures to streamline work processes, resulting in improved productivity and efficiency.
•
Created effective strategies to increase employee morale within the office environment.
•
Performed administrative duties such as scheduling meetings and appointments, maintaining calendars, preparing agendas, taking minutes at meetings.
•
Advised senior management on current trends in technology that could benefit the business.
•
Implemented cost-saving measures that resulted in significant savings for the company.
•
Analyzed data from various sources in order to make informed decisions about operational changes.
•
Trained new staff members on office policies, procedures, and best practices.
•
Identified opportunities for process optimization through analyzing workflow patterns.
•
Resolved customer inquiries and complaints with timeliness and professionalism.
•
Analyzed and evaluated effectiveness of Human Resources (HR) and travel service delivery for all District 14 units.
•
Served as a subject expert in identifying new and more efficient business procedures.
•
Prepared reports and comprehensive briefs to senior leadership to communicate recommended improvements.
•
Monitored policy and regulatory changes affecting military pay, allowances, personnel, readiness, and travel programs.
•
• Prepared statistical data to set priorities and achieve planned goals. Advised management on matters related to disciplines of HR management and HR information management systems.
•
• Collected, reviewed, evaluated, and interpreted data. Presented findings, options, and recommendations, via briefings, staff reports, project papers, etc.
•
• Administered military awards and recognition programs Acted as point person for office equipment setup and end-user training and support.
•
Optimized office policies, meeting internal needs while upholding organizational standards.
•
Created and reviewed schedules, maintaining staffing levels to meet service goals.
•
Created staff schedules based on established guidelines and priorities.
•
Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
•
Collaborated with department leads and senior management to coordinate operations and drive improvements.
•
• Disciplinary Action
• Workflow Optimization
• Administrative Oversight
Accounts Payable and
Receivable
•
• Regulatory Compliance
• Administering Payroll
• Report Preparation
• Trial Proceedings
• Excellent Multitasking Abilities
• Reading Comprehension
• Job Performance Evaluations
• Office Supplies and Inventory
• Business Correspondence
• Executive Travel
• Administration and Operations
• Evaluate Performance
• Research and Analysis
• Scheduling
• Budgeting
• Documentation
June 2020 - June 2022
Night Testing Supervisor/Intermittent Testing Admi Miami Military Entrance Processing Station, Miami, FL Provided guidance and mentorship to junior staff members when needed.
•
Resolved escalated complaints and answered questions regarding policies and procedures.
•
Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
•
Established and implemented policies and procedures to improve the efficiency of office operations.
•
Coordinated office workflow to maximize productivity and labor resources.
•
Monitored office supply needs with consistent inventory checks and requisition approvals.
•
Supervised direct reports and enforced adherence to established procedures and deadlines.
•
Implemented and enforced corporate and departmental policies and service standards.
•
Drafted and monitored employee scheduling to support effective resource allocation.
•
Conferred with other departments on projects involving multiple teams from different divisions.
•
Maintained accurate payroll records and submitted data to accounting department for processing.
•
Drafted and submitted daily, weekly, monthly, quarterly, annual and ad hoc recruiting reports to chain of command for flag and executive level dissemination.
•
Employed qualitative and quantitative reasoning and methodology to analyze program effectiveness, support program modernization, and make program recommendations to workforce managers and stakeholders.
Providing program statistics, measurements, and procedures employed by the non-Academy officer and enlisted programs to track and process statistical and demographic data.
•
Drafting pre-decisional policy documents to include white papers, digests, point papers, and decision memos for senior-level review.
•
• Conducting formal and informal administrative training sessions. Conducted root cause analysis investigations into reported bugs or system failures.
•
Conducted manual and automated tests to detect errors in software applications.
•
• Maintained accurate records of all testing processes and results. Generated weekly progress reports for senior management summarizing status of ongoing projects.
•
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
• Provided efficient and courteous service to customers at all times. Managed and coordinated multiple projects while ensuring timely completion.
•
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
•
Identified ways to improve efficiency in operations and implemented process changes.
•
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
•
Demonstrated strong knowledge of psychometric testing principles, techniques and methodology.
•
Generated reports detailing student performance against established benchmarks.
•
Developed and delivered effective aptitude training sessions to a wide range of audiences.
•
Monitored student progress closely and provided timely feedback as necessary.
•
Utilized creative approaches to engage students and keep them motivated throughout the course.
•
Identified areas for improvement within existing curricula, offering suggestions for change where appropriate.
•
Established positive relationships with all stakeholders involved in the teaching process.
•
Maintained accurate records of participant attendance, skills development, evaluation scores.
•
• Ensured compliance with relevant regulatory standards at all times. Provided technical support when needed during training sessions or exams.
•
Designed innovative activities that enhanced understanding of complex concepts related to aptitude tests.
•
Performed manual tests on web-based applications, verifying functionality against user requirements.
•
Created detailed reports documenting all aspects of testing activities, including results analysis and recommendations for improvement.
•
Managed the development of automated tests, overseeing the creation of scripts and data sets.
•
Utilized problem-solving skills to diagnose and resolve software issues during testing processes.
•
Coordinated training sessions for testers on new technologies or methods used during the software development cycle.
•
Identified opportunities for automation of repetitive tasks within the QA process, resulting in increased efficiency.
•
Provided technical guidance to other team members when necessary, ensuring proper use of tools and resources.
•
May 2018 - June 2020
Policy Writer/Event Coordinator (Morale Officer)/O CG Headquarters (CG-133) (Policy and Standards Div), Washington, dc
Developed and implemented test plans for software applications, ensuring compliance with quality standards.
•
Ensured that all test procedures adhered to industry best practices while also meeting customer needs.
•
Maintained accurate records of employee hours worked and leave taken; ensured compliance with company policies, labor laws, and collective bargaining agreements.
•
Reviewed timesheets for accuracy and completeness prior to submission for payroll processing.
•
Developed and implemented strategies to improve timekeeping process efficiency.
•
Assisted in the development of new hire orientation programs relating to timekeeping procedures.
•
Conducted regular reviews of employee profiles in order to ensure accuracy of information stored within system.
•
Ensured proper documentation was completed when employees took leave or requested flexible working arrangements such as flexi- time or compressed work weeks.
•
Resolved discrepancies between timecards and time sheets and other documents such as leave requests, shift changes.
•
Developed processes for tracking absences due to illness or vacation days taken by employees.
•
Created reports summarizing employee hours worked on a weekly, bi-weekly, monthly or quarterly basis as required.
•
Performed periodic audits of timekeeping systems ensuring accuracy of data entered into system.
•
Responded promptly to inquiries from staff regarding pay periods, holiday pay entitlements.
•
Collaborated with Human Resources team members in
administering leaves of absence including medical leaves, family medical leaves.
•
Tracked attendance violations and communicated disciplinary actions to management as needed.
•
• Monitored employee vacation and sick leave balances. Provided technical assistance in the development of training materials related to policy implementation.
•
Coordinated activities between multiple departments within the organization to ensure successful implementation of new policies.
•
Drafted legislative language for proposed legislation related to public policy issues.
•
Facilitated meetings between senior management and external partners to discuss policy issues.
•
Assisted in developing strategies to increase awareness of organization's mission and goals among target audiences.
•
Created detailed written reports on research findings, analysis of data, and recommendations for policy changes.
•
Reviewed legal documents for accuracy in accordance with state statutes and regulations.
•
Edited internal documents such as manuals, handbooks, memos, letters., for clarity and accuracy.
•
Worked closely with the communications team to develop communication plans around new or revised policies.
•
Monitored developments in relevant fields such as law, economics, politics., for potential impacts on organization's operations.
•
Compiled feedback from stakeholders regarding proposed changes to existing policies.
•
Researched best practices in the field of public policy writing to ensure quality standards were met.
•
Prepared presentations summarizing key points from research studies related to public policy initiatives.
•
Provided guidance on drafting new policies that align with organizational objectives.
•
Collaborated with stakeholders to analyze existing policies and identify areas for improvement.
•
Conducted interviews with subject matter experts to gain insight into current policies and procedures.
•
Identified potential risks associated with proposed changes in public policy initiatives.
•
Participated in stakeholder meetings to provide updates on progress towards achieving stated objectives.
•
Managed event planning and execution using strong attention to detail and communication skills.
•
Resolved any issues that arose during events in a professional manner while maintaining composure under pressure.
•
Oversaw event day tasks and responded to last-minute changes and challenges.
•
Successfully managed multiple events at the same time, ensuring all requirements were met.
•
Organized and scheduled meetings with clients to discuss their needs and expectations for each event.
•
• Oversaw display setup and breakdown for events and trade shows. Coordinated and monitored vendors to ensure timely delivery of services for successful event execution.
•
Communicated regularly with participants throughout the duration of each event project cycle.
•
Assisted in developing promotional materials including flyers, banners. for targeted audiences.
•
Provided exceptional customer service by responding promptly to inquiries from attendees or vendors.
•
Established and maintained good working relationships with venue managers and suppliers.
•
Scheduled pre-event walkthroughs at venues to ensure setup is completed according to plan.
•
January 2016 - April 2018
Personnel Office Supervisor/Victim Advocate
CGC MUNRO (WMSL 755), Alameda, CA
Participated in pre-event meetings to review expectations and resolve last-minute issues with customers.
•
• Designed and managed event timelines to meet deadlines. Utilized strong interpersonal skills to build relationships with stakeholders and guests.
•
Collaborated with internal departments to ensure all necessary elements were provided for each event.
•
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
•
Responded to customer inquiries via phone or email in a professional manner.
•
• Maintained confidential records relating to personnel matters. Resolved customer inquiries and complaints with timeliness and professionalism.
•
Created and maintained filing systems to ensure accurate record keeping.
•
• Utilized excellent organizational skills to prioritize tasks effectively.
• Delivered quality customer service to staff and customers.
• Purchased office supplies and equipment to replenish inventory.
• Assisted in recruiting, onboarding and training new employees.
• Trained and onboarded new office staff members.
• Monitored inventory levels and placed orders when needed.
• Managed office flow by providing direct support to visitors. Supervised administrative staff, driving front office operations and continuous workflow.
•
Monitored compliance with safety regulations throughout the workplace.
•
Provided feedback to staff to help them reach their goals and improve performance.
•
Resolved customer complaints or inquiries promptly with tactful communication skills.
•
Maintained accurate records of employee attendance for payroll purposes.
•
Organized and maintained filing systems for confidential documents, ensuring accuracy and security of information.
•
Served as a liaison between departments when necessary to facilitate cooperation among teams.
•
Conducted regular audits of departmental operations to identify areas for improvement.
•
Drafted memos, letters, reports, and other documents as needed by the management team.
•
Developed and implemented procedures to streamline work processes, resulting in improved productivity and efficiency.
•
Created effective strategies to increase employee morale within the office environment.
•
Performed administrative duties such as scheduling meetings and appointments, maintaining calendars, preparing agendas, taking minutes at meetings.
•
Trained new staff members on office policies, procedures, and best practices.
•
Resolved customer inquiries and complaints with timeliness and professionalism.
•
• Delivered quality customer service to staff and customers.
• Purchased office supplies and equipment to replenish inventory.
• Trained and onboarded new office staff members.
Supervised administrative staff, driving front office operations and continuous workflow.
•
• Implemented office procedures, creating streamlined processes. Leveraged multi-line phone system to answer and transfer calls to staff members.
•
Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
•
• Established rapport with clients through active listening techniques. Worked closely with law enforcement personnel throughout the investigation process.
•
Participated in weekly team meetings to discuss cases and review best practices for working with survivors of sexual assault.
•
Provided referrals to appropriate social service agencies when necessary.
•
Responded promptly and effectively to crisis calls from victims or their families.
•
Monitored safety plans developed by clients to ensure their physical safety during times of crisis.
•
Provided emotional support and crisis counseling to survivors of sexual assault.
•
Assisted in the coordination of medical care, legal advocacy services, and other resources for survivors of sexual assault.
•
Encouraged clients to develop healthy coping mechanisms for dealing with trauma-related issues.
•
Attended trainings and workshops on topics such as trauma- informed care, victim empowerment, and cultural sensitivity.
•
Referred clients to other specialists, institutions, and support services as necessary.
•
Interacted with clients to develop insight, define goals and plan action to achieve personal, social, educational, and vocational development and adjustment.
•
Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources, and techniques and share occupational information.
•
Observed individuals at play, in group interactions, and in other contexts to detect indications of mental deficiency, abnormal behavior, and maladjustment.
•
March 2014 - December 2015
VA/Trial Shop Intake/ Phys. Dis Intake
(CG-094M/LMA/Office of Special Victim's Counsel), Washington, DC
• Maintained current knowledge of relevant research. Assisted attorneys with trial preparation by gathering evidence, arranging witnesses and preparing exhibits for court proceedings.
•
Maintained accurate records of all incoming and outgoing correspondence with clients and other law offices.
•
Managed the day-to-day operations of a legal office, including scheduling, client relations and administrative tasks.
•
Provided technical support to attorneys, paralegals and secretaries regarding case management software applications.
•
Served as main contact person for external vendors providing services to the office such as IT support personnel or courier companies.
•
Analyzed financial statements for potential risks or discrepancies associated with litigation matters.
•
Performed data entry tasks into proprietary case management software programs.
•
Organized and maintained filing systems for confidential client documents to ensure efficient retrieval when needed.
•
Monitored inventory levels of office supplies and equipment; placed orders when necessary.
•
Developed procedures for tracking cases through their various stages to ensure timely completion of work assignments.
•
Acted as liaison between attorneys, staff members and clients to facilitate communication on projects or issues arising from ongoing cases.
•
Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.
•
Supervised administrative staff and provided training and orientation to new staff.
•
Established work procedures and schedules to organize daily work of administrative staff.
•
• Set goals and deadlines for department.
Represented work unit at meetings or conferences, serving as liaison for requests or complaints.
•
Facilitated interdepartmental communication between administrative services personnel and other departments.
•
• Acquired, distributed, and stored supplies.
Learnt to operate new office technologies as were developed and implemented.
•
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
•
• Conducted classes to teach procedures to staff.
Provided emotional support to individuals during difficult times such as attending court hearings or meeting with attorneys.
•
July 2013 - March 2014
Lgl Intern Supv/Lgl Mgmt & Prog
CG Headquarters (CG-0948/ Legal Management and Program Office), Washington, DC
Conducted intake interviews with clients to assess their needs and develop individualized service plans.
•
Participated in team meetings with other advocates from various disciplines within the criminal justice system.
•
Actively participated in community outreach efforts designed to raise awareness about issues impacting those affected by violent crimes or abuse.
•
Collaborated with law enforcement, medical personnel, social service agencies, legal professionals, and community organizations to ensure the safety of victims.
•
Attended trainings relevant to working with victims of crime in order to stay up-to-date on developments in the field.
•
Maintained client confidentiality in accordance with HIPAA regulations.
•
Provided crisis intervention services to victims of domestic violence, sexual assault and other crimes.
•
• Trained in different positions and worked with variety of personnel. Developed strong organizational and time management skills by completing multiple tasks simultaneously.
•
Gained experience in customer service, problem solving, and communication through daily interactions with clients.
•
Demonstrated ability to take initiative and work independently on assigned projects.
•
• Gained practical experience with relevant software and technology. Collaborated effectively with a team of interns to complete group projects efficiently.
•
Demonstrated ability to prioritize tasks based on urgency and importance.
•
Maintained a positive attitude towards customers when handling inquiries or complaints.
•
Made a final project presentation at end of internship to communicate findings, share learnings, and offer suggestions for improving program.
•
• Demonstrated proficiency in time and project management. Learned how to use various software programs such as Microsoft Office Suite and Adobe Creative Cloud.
•
Provided administrative support including scheduling meetings, organizing files, and preparing memos.
•
Compiled statistical data using Excel spreadsheets for analysis purposes.
•
Took direction on project steps, deadlines, and deliverables from team personnel.
•
Gained knowledge of business operations such as budgeting, accounting, and payroll processing.
•
Collaborated with Human Resources department regarding employee relations issues such as terminations and disciplinary actions.
•
Prepared reports summarizing findings from research conducted on various topics relating to organizational objectives.
•
Advised senior management on legal implications of business decisions and strategies.
•
• Reported directly to executive leadership team on all legal matters. Drafted policies and procedures related to corporate governance and compliance requirements.
•
Developed and implemented effective legal strategies to ensure compliance with applicable laws and regulations.
•
Assisted in the development of training programs related to legal topics such as anti-corruption, data privacy.
•
Collaborated with other educators to develop innovative approaches to instruction.
•
• Provided feedback to students to enhance academic growth. Utilized various teaching strategies to engage students in learning activities.
•
Supported an inclusive environment that valued diversity among all students.
•
Maintained accurate records of student performance data and attendance records.
•
Facilitated small group instruction sessions focusing on particular areas of need.
•
Used variety of instructional methods, materials and techniques to educate students.
•
Adapted instructional materials to meet the needs of diverse learners.
•
Taught courses according to catalog descriptions to meet defined standards and outcomes.
•
Promoted a safe learning environment by adhering to safety protocols at all times.
•
Integrated technology into instructional activities to enhance student engagement.
•
Assigned tasks to interns based on individual strengths, interests, and abilities.
•
Ensured compliance with organizational policies related to safety, security, confidentiality.
•
Utilized problem solving skills when dealing with unexpected challenges during an intern's tenure.
•
Established relationships with local universities in order to recruit qualified candidates for upcoming internship programs.
•
Provided guidance and mentorship to interns by offering advice, feedback, and support throughout their tenure.
•
Conducted performance reviews to track intern progress over the course of the internship program.
•
Created a collaborative work environment that fostered team building among interns.
•
May 2009 - July 2013
Legal Claims' Division Intake and Processing Clerk Legal Services Command- East, Norfolk, VA
Organized and facilitated weekly meetings with interns to review progress and address any issues or concerns.
•
Identified areas where additional training was needed in order to maximize productivity among interns.
•
Facilitated communication between department heads and interns regarding project objectives and goals.
•
Coached interns on proper use of software tools and techniques for completing tasks efficiently.
•
Recognized outstanding achievements among interns with awards or recognition at company events.
•
Collaborated with other departments in order to create cross- functional projects that could be accomplished by multiple teams of interns.
•
Reviewed all completed projects before submitting them for final approval by senior management.
•
Maintained records of intern activities including attendance, project deadlines.
•
Advised interns on career development opportunities within the organization upon completion of their internship programs.
•
Monitored intern budgeting needs in order to provide necessary resources for successful completion of assigned tasks.
•
Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
•
Collaborated with department leads and senior management to coordinate
Contact this candidate