Customer Service Representative
Resume:
Darlene Behnke
CSR Fifth Third Bank
Kendallville, IN 46755
*************@*****.***
Work Experience
CSR - Customer Service Representative
July 2023 to Present
• Assist customers with bank transactions
• Deliver outstanding customer service
• Pause, listen and answer customer inquiries and concerns
• Balance drawer and complete necessary daily paperwork
• Continued compliance through training and assessments
• Complete daily phone calls and also answer incoming customer calls
• Schedule appointments for customers with a banker
• Staying calm in a fast paced (at times hectic) environment Part Time Manager
Maurices - Angola, IN
August 2022 to July 2023
• Be an inspiring and upbeat team leader for stylists on shift
• Assist customers with choosing products and assisting with finding items in their specific size and styles
• Attend the fitting rooms while customers are in them to see if they would like anything else/something different
• Be an excellent listener to co workers and customers
• Complete opening/closing paperwork and procedures
• Notify incoming shifts of the events that day
• Light housekeeping
• Restock products as needed
• Reset store when advised
• Have fun!
VICE PRESIDENT OF FACILITY OPERATIONS
A-1 Production - Kendallville, IN
October 2010 to March 2019
CULTURE
* Fostered positive work environment with a passion for collaborative efforts which increased customer satisfaction
and decreased scrap rate.
* Facilitated team building activities that increased workers' satisfaction
* Achieved 85% retention rate
* No employee write ups in last 5 years under my supervision ACCOUNTING
* Increased corporate cash flow by 5%
* Identified utility company's $600 monthly overcharge
* Reorganized and established identification system for records according to retention schedule
* Managed weekly payroll for staff of 18
* Oversaw accounts payable/receivable
* Proficient in JobBoss/Exact Software
HUMAN RESOURCES
* Created positive work environment that is demonstrated by
* Managed entire onboarding process for new hires.
* Ensured OSHA Guidelines were followed.
* Maintained "Open Door" policy to encourage open communication work environment. QUALITY
* Implemented ISO9001:2008 Quality System
* Created standardized ISO procedures
* Initiated and completed corrective actions
* Created inspection paperwork for 1st piece inspection (immediately after setup) and multi piece inspection
(generally every hour depending on complexity of the part) for each shift
* Taught employees how to utilize the ISO system
* Extremely proficient with the following quality and inspection equipment: OD Micrometers, ID Micrometers, Pin
Micrometers, Thread Pitch Micrometers, Step Depth Micrometers, Scale, Optical Comparator, Surface Tester,
Rockwell Hardness Tester, Comtor Gage, Bryant Gage, Gage Blocks, Dial Bore Gage, Sunnen ID Gage, Light/Shadow Gage
* Excellent at reading blueprints
* ISO audit prep
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KENDALLVILLE, IN 46755 *************@*****.*** 260-***-**** SHIPPING AND RECEIVING
* Collaborate with packaging companies to come up with creative solutions to ship customer product
* Get shipping quotes from logistics companies to find the best price for our customers
* Train employees to have "perfect packaging" every time for every part and every customer Purchasing
* Calculate amount materials needed for each customer order
* Send out RFQs to multiple material suppliers to find best price
* Check material specifications in the quote to ensure correct items are being purchased
* Gained knowledge about all materials it takes to manufacture a customer part from start to finish Community Outreach
* Donated to the Kendallville Public Library summer writing programs
* Donated to the Noble County Sheriffs Department youth fishing program
* Member of Kendallville Chamber of Commerce
* Kendallville Parks Department volunteer
* Big Brothers Big Sisters lunch buddy, going on fourth year with my little Sales and Marketing
* Cold Calling
* Maintain existing customer relationships by creating "partnerships"
* Acquire new customers and retain business
* Come up with new ideas for promotional material
* Quote new parts/jobs for existing and potential customers
* Answer any customer questions and/or concerns during all stages of manufacturing their product Education
High school or equivalent in General
East Noble High School - Kendallville, IN
May 1996 to June 2000
Skills
• Customer Service
• Excel
• Phone Etiquette
• Micrometer
• Calipers
• Bore Gauges
• Manufacturing
• Quality Inspection
• Blueprint Reading
• ISO 9001
• Quality Control
• Accounts Receivable
• Office Management
• Purchasing
• Quality Management
• Human Resources
• Communication skills
• Leadership
• Cashiering
• Pricing
• Sales
• Customer service
• Time management
• Retail math
• Customer relationship management
• Cash register
• Order entry
• Presentation skills
• Banking
• Relationship management
• Negotiation
• Customer acquisition
• Debits & credits
• Accounts receivable
• Leadership
• Analysis skills
• Cash handling
• Accounting
• Clerical experience
• Bank Secrecy Act
• Financial services
Certifications and Licenses
Driver's License
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