Customer Service Marble Falls
Resume:
Debra L. DeBusk
Keller, Texas 76244
*****.*********@*****.***
Introduction:
I’m seeking a venue for my cheerful personality and helpful people skills. My problem-solving abilities and intuitive nature are a great fit for receptionist, hostess, direct contact customer service or cashier positions. I quickly learn processes and adapt to the people around me and prefer a team atmosphere although I am often considered a natural leader. Staying busy with a variety of tasks and personal interactions brings me the most satisfaction in my role.
Work Experience:
Receptionist/Leasing Agent
Jan. 2024 – Feb. 2024
Lone Star Apartment Staffing (Temporary contract)
The Landings at Creekside, 2980 Creek Bend Dr. New Braunfels, Texas 78130 830-***-****
Reference: Meghan Aguirre, Regional Mgr. ambo Properties 210-***-****
Greet and process prospect and tenant contacts, file documents, generate quotes, conduct property tours, PooPrints, move-in/move-out procedure explanations, answer calls and respond to messages, follow-up with prospect updates, replenish amenities and refreshments, some cleaning and other duties as needed.
Move from Marble Falls to New Braunfels – unemployment until job assignment began in Jan. 2024.
Guest Services Agent
July 2022 – Nov 2023
World Mark by Wyndham (Travel + Leisure)
755 Rocky Road, Marble Falls, Texas 78654 830-***-****
Reference: Bonnie Colin, Rooms Mgr. 830-***-****
Greet guests, perform check-in/check-out, process payments/deposits, room assignment, property tour and amenity explanation, handle complaints, respond to text messages and e-mails, replenish amenity bags for housekeeping and assist with other tasks as needed. The service statistics for our department increased during my tenure at this position and I was credited as being a large part of this achievement.
Personal recovery services while assisting my mother & step-father who were in poor health. (7 mos.)
Cashier/Dining Room
Aug. 2021 – Dec. 2021
Whataburger 1204 US-281, Marble Falls, Texas 78654 830-***-****
Reference: Tina Pfeiffer, Admin. 830-***-****
Greet guests, take orders, process payment and fulfillment, deliver to guests, maintain stock and cleanliness of the dining room, and assist with other duties as needed.
Oct. 2020 – Aug. 2021: Taking care of property for friend who lived elsewhere until their return.
Sept. 2018 – Oct. 2020: Caretaker of deceased mentor’s property until legally reconciled.
Set-up/Parts press for casting manufacture
June 2018 – Sept. 2018
Pat’s Temporary Services
Highland Lakes Quality Casting, 2605 Commerce St., Marble Falls, Texas 78654
Used hydro-torch to setup molds for use in manufacturing casts for various parts. Also ran parts presses.
Jan. 2018 – June 2018: Assisting mother in caring for injured step-father
Hostess
April 2016 – July 2016, Sept. 2017 – Jan. 2018
Chili’s Bar & Grill, 9070 Research Blvd. Ste #301, Austin, Texas 78758 512-***-****
Reference: Brinker, Intl. Employment Verification online
Greet and seat guests according to server rotation and preference, maintain dining room cleanliness and safety requirements, pre-bus tables and other duties as needed.
Property Manager
Dec. 2002 – Feb. 2004
St. Elmo Self-Storage, 405 E. St. Elmo Rd., Austin, Texas 78745 (now closed)
Leasing duties, property improvements including setup of property management software for tracking unit availability, accounts receivable/payable, capital improvements and added storefront for supplies. This property had been neglected for years and I facilitated its renewal and growth from 30% occupancy to 92% during my employment.
Executive Support Resolution Specialist/Senior Operations
Oct. 1998 – Aug. 2002
Dell Computer Corp., One Dell Way, Round Rock, Texas 78664
Call center CSR for first 16 months, then promoted to Executive Support Team as a Resolution Specialist where I responded on behalf of Michael Dell to correspondence addressed to his office to resolve customer issues/complaints with finality for extreme satisfaction. My networking abilities were recognized and utilized to develop new processes for use in escalation resolution BPI to develop the ES Operations team. I worked with other lines of business and various departments internally as well as outside vendors. Creative problem-solving combined with intuitive skills in addressing concerns added to my success earning me three Teamplayer Awards and a Managers Excellence award as well as thirty-seven customer commendations.
Customer Service Representative
Aug. 1994 – Jan. 1998
JC Penney Catalog Telemarketing, 12246 Running Bird Ln., Austin, Texas 78758 (now closed)
Inbound call center taking catalog orders, verifying of stock, recovery for discontinued or out of stock items, payment processing, shipping arrangements and inquiry for specialized order items. I received five Bellringer Awards for customer appreciation.
Other Work Experience:
2004 - 2016
Rick’s Dry Cleaners – Cashier (6 months)
Goodwill Industries – Producer in Soft-lines (3 months)
Kohl’s Department Store – Front-end Cashier (18 months)
Mary Kay Sales Representative (6 months)
Interior Decorator
Parent of two including an autistic child
Education:
Round Rock H.S., 300 Lakecreek Pkwy., Round Rock, Texas 78681 (1986)
Diploma – General studies, fine arts, State Choir
Texas Food Handlers and TABC Server Licenses - Expiration 03/10/2026
References available upon request.
Contact this candidate