Customer Service Data Entry

* * * * *

Leland Edmond

Powder Springs, GA ***** 678- 938-5398 *********@*****.***

Skills

• Customer Service

• Event Planning

• Loss Prevention

• Inventory

Management

• Electrical and

Lighting

• Product Knowledge

Cold Calling (10+

years)

• Account

Management (5

years)

• Data Entry (5years)

• Sales (7 years)

• Salesforce

• Furniture Sales

• Gymnastics Trainer

(2 years)

• CRM Software (8

years)

• Market Analysis (5

years)

• Sales Management

(8 years)

• Contract

Negotiation (5

years),

• Property

Management (5

years)

• Marketing (4 years)

• Pricing (4 years)

• Business

Management (5

years)

• Sports Coaching

• Presentation Skills

• Project

Management

Telecommunication

• Research Customer

Education/Certifications

Search Engine Optimization Expert Certification-Reliablesoft - March 2023 Proficient in Technical SEO, On-Page SEO, Off-Page SEO, Local SEO, Mobile SEO, Advanced SEO, Conversion Optimization, HTTPS and SSL, Website Security, and Website Speed.

Georgia Perimeter College - Atlanta, GA - 2012 to 2015 Associate’s Degree in General Studies/Humanities major

Georgia Southern - Statesboro, GA - 2007 to 2009 Business Management

Career History & Experience

Assistant Manager, Absolute Storage Management,

Atlanta, GA; Ellenwood, GA; Decatur, GA

January 2024-Present

• Oversee daily operations and conduct site visits to ensure compliance and address issues.

• Supervise, mentor, and develop facility managers and staff.

• Monitor financial performance, manage budgets, and implement corrective actions. 2 P a g e

• Address customer complaints, implement feedback mechanisms, and oversee security systems.

• Ensure accurate inventory control and coordinate with clients.

• Analyze market trends, report to senior management, manage vendor contracts, and develop emergency response plans.

Marketing Manager, My Best Image Photo Booth

Lawrenceville, GA

May 2023-Present

• Develop social media strategies for brand engagement.

• Implement SEO techniques for online visibility.

• Collaborate with teams to align marketing with goals.

• Conduct ongoing industry research for improvement.

• Ensure exceptional customer service via email, phone, and events. Inventory Management Coordinator, McMaster Carr

Douglasville, GA

November 2022-January 2024

• Recorded inventory movements accurately using handheld devices or paper-based systems.

• Adhered to safety guidelines, including proper handling of materials and use of PPE.

• Assisted with inventory and cycle counts to maintain accuracy.

• Participated in training and continuous improvement initiatives. Vacation Rental Property Manager, Sag Enterprises LLC Atlanta, GA

December 2019-November 2022

• Managed bookings.

• Oversaw multiple vacation rental properties.

• Enhanced listing performance on platforms like Airbnb and VRBO. Account Executive/Marketing Manager, Duke Allen & Company Duluth, GA

January 2022-November 2023

• Created business plans to manage the sale cycles.

• Coordinated and managed marketing events, set up stations and educated the public on services offered.

• Executed marketing campaigns to secure new partnerships. Self-Published Author, SAG Enterprises LLC

Atlanta, GA

April 2020

• Self-Published Best-Selling Amazon Author - Atlanta, Georgia - 2020

"Best Selling Amazon Author of "Sag Enterprises Presents 365+ Resources, Strategies, Tips and Secrets to Generate Real Estate Leads!"

3 P a g e

Manager on Duty, AT&T

Woodstock, GA

May 2017 - January 2022

• Executed store’s implementation of the AT&T Retail Promise

• Inspired and engaged with employees by motivating the team to succeed through collaboration and teamwork.

• Coordinated with security, facilities, and store manager to ensure smooth product launch day execution.

Retail Sales Consultant, AT&T

Woodstock, GA

February 2016 - May 2017

• Executed store implementation.

• Monitored customer experience.

• Motivated the team for high performance while exceeding store expectations and goals monthly for consecutive years.

Instructor, Cobb County Parks & Recreation

Marietta, GA

April 2015 - April 2016

• Facilitated entry-level instructional gymnastics program ensuring all objectives were met.

• Coordinated schedules for children and communicated program agenda and requirements to parents.

• Monitored program to maintain a safe and healthy environment for children. Sales Associate/New Associate Coach, The Home Depot Atlanta, GA

February 2011 - December 2014

• Solved customers' home improvement challenges via advice, in-stock/online inventory, other resources while also increasing sales volume by over 20%

• Trained new staff on THD's protocol, case studies, procedures, and customer service, including inventory research, price markdowns, switchboard/phone operations, cash register transactions, and order processing.

• Coordinated and implemented all children’s workshops as well as special events throughout the store as events coordinator. Top Sales Associate 2011 – 2014

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