Human Resources Hr Generalist

ODIES LEFLORE

*** ****** ***. **********, ** ****1 ● 662-***-**** ● **********@*****.***

CAREER PROFILE

A Warehouse and Human Resource Management Professional with a recently obtained advanced degree concentrated in Human Resources and extensive direct HR experience in warehouse and supply chain environments. Successfully developed teams through recruiting, hiring, and training. Extremely detail oriented with an error-free track record in effective coaching for managers to minimize turnover and creation of positive work environments. An effective communicator who designs new hire trainings that position employees for long-term success. Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Peoplenet, Dayforce, Time Track, QuickBooks, FastTrack, Avionte, Custom Match, VersiRent, Wrike Project Management, Red Prairie and Parastats.

AREAS OF STRENGTH AND EXPERTISE

●Employee Relations

●Payroll Processing & Auditing

●Electronic Records Management

●Policy Development

●Management Development

●Personnel Administration

●Compliance Reporting

●Business Consulting

●Performance Management

EDUCATION

Professional Human Resource Certification

Star12, Division of the Continuing Education Center, Inc. 2016

Master of Professional Studies; HR Leadership, University of Memphis, Memphis, TN, 2014

Bachelor of Professional Studies; Education & Cultural Studies, University of Memphis, Memphis, TN, 2011

National Scholars Honor Society, Pinnacle Honor Society, Black Scholars Honor Society, & Golden Key International Honor Society

PROFESSIONAL EXPERIENCE.

Bestway Rent to Own, Greenville, MS

General Manager: 06/2023- Present

Promoted Bestway’s commitment to have the best products at the best prices through social media marketing, in-store demonstrations, & providing extensive product knowledge as Bestway brand ambassador.

Drove a 2x increase in sales, improved customer satisfaction by 2%, & implemented cost-saving processes resulting in savings of $50,000 utilizing high energy, enthusiasm, & ambition in a fast-paced culture

Improved customer retention expanded market reach & doubled sales though prospecting 500-100 new & existing customers using CRM, VersiRent, and Sales force.

Exceeded daily, weekly, & monthly sales & credit goals in a revenue-driven atmosphere with unlimited earning potential, utilizing regular follow-ups, client meetings, & networking events to establish & maintain long-lasting relationships with customers.

Led & managed a 5–10-member team in enthusiastically greeting & assisting customer via phone, email, and social media using VersiRent and CRM software, resulting in a 20% increase in customer satisfaction & 15% improvement in sales conversion rate in just 3 months.

Consistently see and maintain knowledge of current products, pricing, sales promotions, flyers, policies, and sales programs.

Sales Manager: 01/2020 – 06/2023

Delivered & promoted Bestway’s commitment to providing the best furniture, electronics, & appliances at the best prices, utilizing CRM, Microsoft Office, VersiRent, & data analytics tools.

Implemented new sales strategies to improve conversion rate by 10% & increase sales by 20% while actively prospecting new and existing customers through telephone & showroom interactions using cold calling techniques & lead generation tools.

Utilized communication & service skills to enhance customer experience, resulting in increased customer retention & satisfaction.

Maintained knowledge of all products, pricing, sales promotions, flyers, policies, and marketing calendar agendas with participation meetings.

Completed open and closing procedures at the store and conducted weekly sales meetings with all store personnel.

Dollar General Distribution, Indianola, MS

Warehouse Supervisor II: 07/2021 – 06/2022

●Notifies WMS personnel of shutdowns or integration failures, utilizing Excel, Word, & Red Prairie to review & generate reports. Increased efficiency by 20% & reduced errors by 15% through the development of continuity in the utilization of the Labor Transfer pay program, using tools such as Excel & SAP.

●Implemented Kaizen & Lean Six Sigma methodologies & increased production by 20%. Led daily crew meetings to address safety, productivity, & accuracy.

●Improved employee performance & identified top performers through conducting annual employee review & merit increase evaluations using performance management software, excel spreadsheets, & an internal evaluation tool.

●Interviewed and selected candidates for employment in partnership with the Human Resources Department.

●Utilized Cognitive Behavioral & Motivational interviewing techniques to reduce employee absenteeism by 10 days & enhance overall employee satisfaction.

Supervalu, Indianola, MS

Warehouse Supervisor: 04/2018 – 10/2019

●Supervised shipping/receiving associates, reducing cost by $10,000 & improving on-time delivery by 15%, while increasing shipping efficiency by 20%, through efficient use of equipment & personnel.

●Maintained & tracked 10-50 daily production & accuracy records, ensuring adherence to company standards & accuracy programs.

●Coordinated with11-15 Inventory Control associates for daily product rotation, slotting, & space allocation.

●Improved productivity by 10% & enhanced accuracy by 15% through daily crew meetings focused on safety, productivity, & accuracy, while effectively communication with transportation using Microsoft Teams, emails, and Red Prairie software tools.

●Schedules and supervises shipping/receiving associates. Ensures the most economical and efficient use of equipment and personnel to accomplish assigned work.

●Walks warehouse daily, with Superintendent, to ensure that safety, security, sanitation, and pest control codes, laws, and policies are maintained.

Gossett Kia South, Memphis, TN

Sales Consultant: 06/2017 – 04/2018

●Maintained a rapport with previous customers, suggested trade-ins, & responds to inquiries regarding product availability, pricing information, & technical specifications; recommended sales campaigns & promotions, such as the ‘Refer a Friend’ discount program.

●Demonstrated vehicles by explaining characteristics, capabilities, and features; conducted test drives and explained warranties and services.

●Closed sales by overcoming objections; asked for sale, negotiated price, completed sales or purchase contracts, explained provisions, explained warranties, services, and financing; delivers vehicles.

Sett Management, Memphis, TN

HR Project Manager: 03/2017 – 6/2017

●Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; & enforcing polices & procedures through the implementation of training programs with a 95% completion rate & attainment of a 10% increase in employee satisfaction scores.

●Contributed to strategic plans, action plans, & reviews; implemented production, productivity, & customer service standards to achieve operational objectives; resolved problems, completed audits, & identified trends; implemented improvements to enhance product quality & customer satisfaction.

●Exceeded forecasted requirements by 2x, prepared and annual budget using Wrike Project Management software, scheduled expenditures, analyzed variances, & completed corrective actions.

●Updated job knowledge through educational opportunities, professional publications, personal networks, & participation in relevant organizations.

●Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

Williams Sonoma, Olive Branch, MS

Seasonal Team Lead: 10/201 - 12/2016

●Established and promoted hard work ethics through teamwork and collaboration with associates.

●Maintained a clean and safe work environment by communicating safety topics and conducting safety audits.

●Controlled workflow in the picking modules to include prioritizing team goals while ensuring deadlines were met.

●Tracked productivity; researched and resolved issues, provided feedback on productivity and quality to teammates, peers, and managers using departmental resources.

Paramount Staffing, Memphis, TN

On-site Manager/ Floater: 06/2011 - 10/2016

●Reduced employee turnover by 15% through effective recruiting, interviewing, planning, assigning, and directing work; appraisal methods, while also counseling employees, resolving problems, addressing complaints, & maintaining accurate records for attendance, payroll, & productivity.

●Enforced client-specific policies, ensuring adherence to confidentiality, safety protocols, & quality standards, while also documenting & communicating essential client requirements & safety incidents to Paramount Staffing sites.

Collaborated with the Branch Manager to ensure full compliance of all Paramount/Client, federal, state, and local policies, laws, and procedures are executed and communicated at multiple client sites.

●Optimized staffing strategies to ensure financial goals are met while controlling cost of the operations including overtime, unemployment, and worker's compensation.

●Maintained turnover by 20% through training managers on how to hire the right people and coaching them how to create an optimal work environment.

●Trained and coached On-site Managers and On-site Supervisors.

Adecco USA, Memphis, TN

Client Program Supervisor: 02/2015 - 11/2015

●Built relationships with hiring managers, gaining knowledge of their areas of responsibilities and their staffing needs; acting as a subject matter expert to deliver the best possible service; resulting in streamlined processes, 25% cost savings, improved efficiency by 40%, & employee retention by 30%

●Identified qualified temporary employees through sourcing, recruiting, and interviewing to create a candidate pipeline to meet current and future client demands.

●Supported the Client Program Manager to ensure that financial goals and objectives were met or exceeded.

●Allocated human resources assuring appropriate matches between personnel.

●Advised managers on organizational policy matters such as equal employment opportunity, sexual harassment and recommended needed changes.

Newbreed Logistics, Memphis, TN

Picker/Quality Defect Auditor: 05/2013 - 02/2015

●Facilitated accuracy/quality assurance by ensuring correct number and type of products loaded/shipped to correct customers.

●Reduced loss by implementing access control systems & inventory tracking to secure warehouse contents against theft & disaster/accidental damage, resulting in a savings of $5000-$1000.

●Ensured effective record keeping and accounting by auditing for correction of returned and defected orders.

MILITARY EXPERIENCE

Over eight years of experience as a Reconnaissance Specialist in the US Army National Guard. Gathered crucial information during wartime by observing areas of reference to compile data about terrain features, enemy strength, and enemy location using weapon systems, including communications equipment.

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