Data Entry Customer Service
Resume:
Brenda Stewart
**** ** *** ******, *** B**, Ocala, FL 34480
********@*****.***
Goal:
Professional looking to get back into the business world with excellent administrative and office skills which include administrative, customer service, data entry and accounting experience. Will be an asset to your organization with self- starting attitude and willingness to learn and research answers as needed. Work Experience:
Office Administrator – Culligan – Ocala, FL – May 2020 to March 2021
Answered phones and directed calls to appropriate people
Set up meetings, meeting space, travel arrangements, expense reports, and meal arrangements
Opened mail, sorted by branch, delivered to appropriate office personnel
Processed AP invoices by coding by branch and category, then input into Sage
Processed AR checks, creating batches for Bank Deposit and coding each batch by branch and category, input into Sage
Reconciled Vendor invoices monthly which included research of price differences and confirming or denying changes
Project work included work with Brokers on Building Leases; find new vendors for Fleet Cards; submission yearly Intangible Property Tax Reports, including submission of Property Taxes for payment to CFO. Franchise Administrator – Culligan International – Rosemont, IL – March 2002 to April 2020 Work tasks included:
Answered phone calls and directed calls to appropriate people or resolved issues
Set up meetings, meeting space, travel arrangements, expense reports, and meal arrangements
Reported to Vice President of Franchise, Senior Vice President of Franchise and General Counsel
Opened mail, sorted by priority and reported to VP of Franchise on any issues
Updated database with all changes within Franchise System (address, phone number, owner, general manager, etc.)
Create/distribute Franchise Agreements (new & expired) & Amendments (change in territory, product lines, etc.)
Filed all paper copies of any documents created (managed part-time temporary help also)
Ran reports on Royalty Compliance (daily and weekly), sent out Compliance Letters to delinquent Franchisees
Ran reports on Insurance Compliance, sent out Compliance Letters to Franchisee
Daily communication with Franchise System, sending out mass e-mails with Bulletins and other Information attached
Set up and coordinated all New Dealer School sessions (quarterly)
Set up and coordinated all Dealer Advisory Committee Meetings (quarterly) by arranging travel, hotels, etc.
Worked with VP of Franchise to adjust territories of Franchisees (maps, amendments)
Create maps of territories using hybrid software created for Culligan International by MarketMaps
Worked closely with MarketMaps to upload all maps to website for a live load (this ran the Dealer Locator on the Culligan website.
Education:
Lake County Community College – Libertyville, IL – January 2008 to January 2009 (classes) Madison High School – Madison, ME – June 1978 (Honors Diploma) Assessments taken on Indeed.com:
Attention to Detail – Proficient – June 2024
Legal Skills – Proficient – June 2024
Business Math – Proficient – June 2024
Administrative assistant/receptionist – Proficient – June 2024 Skills:
Accounts Payable
Accounts Receivable
Administrative experience
Adobe Acrobat
Bank Reconciliation
Contract Management
Customer Service
Data Entry
Front Desk/Receptionist
Insurance Certificate Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Office Management
Organizational Skills
Paralegal experience
Phone Etiquette
Sage
Time Management
Typing Speed 60+
References Available Upon Request
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