Customer Service Office Administrator
Resume:
Faith Wilner
Office Administrator and Production Coordinator
Merrillville, IN 46410
************@*****.***
Dear Human Resource Manager,
Are you looking for an enthusiastic employee with:
• 10 years of hands-on experience in management and customer service?
• High level of adaptability and flexibility?
• Excellent written and oral communication skills? If so, then look no further. You will see from my enclosed resume that I meet all the qualifications and more. I have a consistent track record in success and take pride in the strong relationships I build with team members and upper management so that I can continually build a foundation for success. I would very much like to discuss opportunities available within your company. To schedule an interview please call me at 262-***-****. Thank you for taking the time to review my resume. I look forward to hearing from you soon.
Sincerely,
Faith Wilner
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Lead
Cyber Brain Academy-Merrillville, IN
August 2023 to Present
• Works collaboratively with other team members and departments to ensure a seamless customer service experience and resolve complex issues.
• Handles customer complaints and issues with patience and empathy. Used critical thinking to resolve conflicts and ensure customer satisfaction.
• Utilizes CRM software to track and manage customer interactions and feedback. Project Coordinator/Office Manager
Dave's Landscaping-Crown Point, IN
January 2021 to March 2024
• Maintained and updated office records, including employee files, project documents, and client contracts.
• Developed project plans, including scope, goals, budget, and scheduling, in collaboration with clients and stakeholders.
• Oversaw all aspects of landscaping projects from conception to completion, ensuring adherence to timelines and budget constraints.
Applications/ Safety
Eastern Express Inc-Griffith, IN
April 2019 to September 2023
• Reviewed driver applications to deny or approve candidates
• Ran reports such as MVR, PSP on drivers to decide if candidate meets specific qualifications
• Worked with drivers to ensure they met D.O.T compliance Logistics Coordinator/Dispatcher
Precision Today-Oak Brook, IL
November 2016 to March 2019
• Accommodated clients schedule by prioritizing due to emergency needs.
• Handled billing and invoicing to all client accounts.
• Saved $15,000 in operating costs in the first 60 days by repairing and servicing equipment Store Manager
Kay Jewelers-Racine, WI
January 2010 to October 2016
• Oversaw daily cash control and prepared bank deposits
• Handled accounts payable/receivable, invoicing, collections and bank reconciliations
• Generated forms and spreadsheets using MS applications to include Excel and Word
• Met all store sales goals for the month totaling achieving the highest sales goal of $400k for the month Office Manager
Kessler's Diamonds-Brookfield, WI
January 2010 to January 2012
• Improved office filing system in a fast paced environment while handling multiple time sensitive tasks.
• Demonstrated the ability to manage multiple projects simultaneously within deadlines.
• Conducted scheduled inventory, initiated and tracked restocking orders eliminating emergency purchasing.
Customer Service Asst. Manager
AAFES-Grafenwoehr, DE
February 2008 to November 2010
Germany
• Handed customer complaints by providing solutions and alternatives within the time limits
• Built sustainable relationships and trust with customer accounts through open and interactive communication
• Met personal/customer service team sales targets and call handling quotas Education
Associate Degree of Applied Science in Education in Early Childhood Education WGU/ Kaplan and the University of Maryland - Vilseck, DE December 2012
Skills
• Logistics
• Sales
Awards
Marine Wing Headquarters Squadron 1 Community Relationship Project January 1999
Volunteer off post to repaint childcare center in Okinawa Japan Six of six award
February 2013
Shaw’s Jewelers meeting sales goals and all standards for 1 year straight. CSAT Award
January 2013
Customer satisfaction award
Certifications and Licenses
Wpm/Tapdance
March 2018 to Present
75 words a minute
Certificate of Academic Excellence
January 1999 to December 2003
Honor roll Kubasaki High School
President/Dean’s list
January 2010 to January 2012
College honors
Child Development Associate Certification
Teaching Certification
Assessments
Management & leadership skills: Impact & influence — Proficient April 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
• Excellent oral and written communication skills
• WPM of 70 (words per minute)
• Outstanding follow-up skills, goal-driven: always seek to bring projects to completion. Certificates, awards and letter of recommendation to prove the success during my time of employment.
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