Insurance Benefits Office Manager

Penny McGuire

**** **** **** ** • Belvidere, IL *1008 • 815-***-**** • *****.*********@*****.***

Qualifications

Proven ability to work effectively under pressure.

Advanced proficiency in various office equipment and operations.

Proficiency in MS Office (Outlook, Word, Excel, PowerPoint.)

Ability to multi-task effectively, while ensuring quality results.

Work Experience

Receptionist

Swedish American UW Health

12/2018 - 08/2022

Scheduled patient appointments.

Provided administrative support to all five PT locations.

Prepared new patient files and ensured accuracy of insurance information.

Verified insurance benefits and obtained insurance approvals for patient treatments.

Processed referrals and updated patient information in electronic medical records system.

Receptionist

Monson Chiropractic Clinic

05/2010 - 09/2018

Verified insurance benefits.

Scheduled patient appointments.

Coordinated and sent out monthly statements to patients.

Maintained detailed records of insurance payments.

Performed patient therapies (ultrasound and electrical stimulation)

Contributed to the improvement of office procedures and processes to optimize clinic operations.

Processed and submitted medical claims insurance provider's.

Processed and submitted worker's compensation and automobile accident claims.

Obtained insurance approvals for patient treatment's and therapies.

Office Manager

Bankord Chiropractic, Belvidere, IL

05/1993 - 04/2010

Verified insurance benefits.

Processed billing for medical and commercial carrier's.

Recorded and collected insurance and patient payments.

Prepared patient files and maintained accurate patient records.

Performed patient therapies, including ultrasound and electrical stimulation.

Designed and scheduled payment plans for patients to ensure timely payments.

Processed monthly statements to provide accurate billing statements to patients.

Managed patient appointments, ensuring that scheduling conflicts were resolved promptly.

Education

New Lisbon High School New Lisbon, WI

High School Diploma

1978 - 1981

Western Wisconsin Technical College Lacrosse, WI

Associates Degree, GPA: 3.0

1984 - 1986

Associate in Applied Science.

Associate in Applied Science in Marketing.

Associate in Applied Science in Marketing & Retailing.

Associate in Applied Science in Marketing & Fashion Merchandising.

Licenses and Certifications

Rock Valley College, Certificate in Medical Administrative Assistant

Rock Valley College, Certificate in Spanish I & II For The Health Care Worker

Summit Professional Education, ICD-10 Documentation

Skills

Excellent attention to detail.

Ability to work under pressure.

Knowledge of CPT coding terminology.

Ability to work well on a team, and also independently.

Experience with Microsoft Word, Microsoft Excel, Outlook, and data entry.

Ability to communicate effectively, using good judgment, tact and discretion.

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