Administrative Assistant Customer Service

Sheila Pressley

* ****** *****, ******, ******** 21921

***********@*****.*** / 302-***-****

Summary

Experienced Administrative Assistant with 10+ years of diverse financial and administrative experiences capable of providing professional support for individuals at all levels.

Professional Skills

Excellent time management skills with high attention to detail

Works effectively as a team member

Effective customer service and communication skills

Microsoft Office Applications

LexisNexis software

Data entry software

Work Experience

Bioteck Remedys – Reimbursement Administrative Assistant May 2021 – November 2023

Transferred medical records to insurance providers for processing.

Mailed billing statements to patients.

Scanned and uploaded patient documents

Delmarva Temporary Staffing Assignments March 2016-November 2020

State of Delaware – Executive Assistant/Department of Elections

Provided customer service to internal and external stakeholders.

Answered in-bound class to office.

Scanning and uploaded documents

Department of Transportation- Accountant II, Licensing Specialist, Ticket Sales

Maintained spreadsheet accounts for department.

Contacted clients with past due balances.

Scanned and prepared files for management

Answered ticket sales calls, maintained balance sheet, and cash register.

Regus - Customer Service Assistant

Provided information about products or services over the phone and in-person.

Entered orders, kept records of customer transactions, cancelled accounts and recorded details of inquiries.

Determined charges for services requested, collected deposits or payments, or arranged for billing.

M & T Bank, Wilmington, DE – Secretary IV September 2009-December 2014

Prepared invoices, reports, memos, letters, financial statements, and other documents

Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and the boards of directors.

Performed general office duties, such as: ordering supplies, maintaining records in database systems, and performed basic bookkeeping.

Coordinated catering for luncheons, for committee, board, and other meetings.

Education

Wilmington University, New Castle, DE

BS Organizational Management

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