Administrative Assistant Customer Service
Resume:
Diana I. Castillo
San Benito, Texas 78586
*********@*****.***
OBJECTIVE:
To be part of a team that seeks to enhance the lives of others through training or education. To advance and grow with the company.
EDUCATION:
GED-1983
2002-2005Texas State Technical College, Harlingen, Texas- Associates Degree
EMPLOYMENT:
Advanced Call Center
Credit card fraud Department
filing fraud claims, billing disputes, authenticate and verify customers, Unblock cards and reissue new cards as needed, update accounts,
outbound calls,
EMPLOYMENT:
UCAS University
Administrative Assistant
Present
Manage student accounts payments and balances
Close weekly report for students’ hours, progress reports, student payment ledgers
Send emails to absent students
Drop students as needed
Inventory of student kit lists and Classroom supplies
Graduate surveys
Placement report of graduates
Advisements
Report to close salon and make deposits as needed
Work on leave absences, addendums, change of schedules forms
Download clock and edit and correct attendance as needed
Enroll students on Guestvision clock
Perform orientation for all new students
Issue instructors their weekly attendance reports
Close the month with all reports for the month
Report daily tuition
NACAAS daily report
Texas Department of Licensing report for students who tested weekly.
Post monthly hours for each student on the Texas Department of Regulatory Licensing
Drop students on TDLR as they graduate or drop out of school
File permit
Create student ID'
PBX OPERATOR
October 2021-February 2022
Process Doctor’s Orders
Assist ER Clerks
Handle Incoming Calls
Announce Greetings and Emergency Codes through Hospital Intercom
Data Entry of incoming patients
2017-2018 office manager/bookkeeping/South Texas Eco Harlingen, Texas.
Manage and order inventory
Audit contracts
Payroll
Customer service
Input data
Timesheets
2000 – 2011 Departmental Secretary/Texas State Technical College Harlingen, Texas
Provided administrative support to faculty and staff.
Created and managed several projects for the department using Power Points.
Arranged and scheduled Math classes for the department.
Provided administrative support for my supervisor and staff.
Established a calendar for meetings and classrooms assignments.
Maintained department budget and inventory.
Participated in keeping grades and student’s progress according to the math degree they were pursuing.
Organized and processed book orders for every semester as needed.
Attended trainings on customer service, retention, and technology.
Prepared the agenda and recorded the minutes from every departmental meeting.
Coordinated and course assignments and course information sheets for every faculty and lab assistants.
Supervised all student workers and work studies in the department.
Monitored and managed departmental time sheets.
Contacted book vendors, other colleges, and prepared workshops.
Responsible for incoming and outgoing mail and correspondence.
Made sure every student was registered with the appropriate classes based on their test scores and program requirements.
Assisted my supervisor with audits and evaluations.
Customer relationships and satisfaction.
COMPUTER SKILLS:
Microsoft Word
Datatel
Excel spreadsheets
Database programs
Bilingual
References upon request Diana I. Castillo
1211 La Palma St.
San Benito, Texas 78586
*********@*****.***
OBJECTIVE:
To be part of a team that seeks to enhance the lives of others through training or education. To advance and grow with the company.
EDUCATION:
GED-1983
2002-2005Texas State Technical College, Harlingen, Texas- Associates Degree
EMPLOYMENT:
2017-2018 office manager/bookkeeping/South Texas Eco Harlingen, Texas.
Manage and order inventory
Audit contracts
Payroll
Customer service
Input data
Timesheets
2000 – 2011 Departmental Secretary/Texas State Technical College Harlingen, Texas
●Provided administrative support to faculty and staff.
●Created and managed several projects for the department using Power Points.
●Arranged and scheduled Math classes for the department.
●Provided administrative support for my supervisor and staff.
●Established a calendar for meetings and classrooms assignments.
●Maintained department budget and inventory.
●Participated in keeping grades and student’s progress according to the math degree they were pursuing.
●Organized and processed book orders for every semester as needed.
●Attended several trainings on customer service, retention and technology.
●Prepared the agenda and recorded the minutes from every departmental meeting.
●Coordinated and course assignments and course information sheets for every faculty and lab assistants.
●Supervised all student workers and work studies in the department.
●Monitored and managed departmental time sheets.
●Contacted book vendors, other colleges and prepared workshops.
●Responsible for incoming and outgoing mail and correspondence.
●Made sure every student was registered with the appropriate classes based on their test scores and program requirements.
●Assisted my supervisor with audits and evaluations.
●Customer relationships and satisfaction.
COMPUTER SKILLS:
●Microsoft Word
●Datatel
●Excel spreadsheets
●Database programs
●Bilingual
References upon request
Contact this candidate