General Manager Elk Grove

Elk Grove Village, IL ***** • 224-***-****/ **************@*****.***

Carmelo A. Mason Jr.

Objective

To obtain a career with a company where integrity is established and opportunity for growth exist.

Experience

CLM Midwest River Grove, IL

Dispatcher/ Account Specialists- 4/23-

As a Dispatcher my duties were dispatching a team of techs that were responsible for covering the northwest region of Illinois and areas upward into Wisconsin. These facilities maintenance technicians were responsible for all maintenance regarding clients such as CVS Pharmacy, Target, Trader Joe’s, Chili’s, BIG LOTS to name a few. Responsibilities included scheduling of routes, part and material accountability with techs, and informing clients of their upcoming schedules for service. After 9 months I was promoted to Account Specialist where my duties consist of assisting with client relations and concerns, acquiring vendor assistance for work that cannot be self-performed by our techs. Assisting with billing and invoicing matters such as negative ratings to assure payment resolution, acquiring invoices from vendors for subcontracted work, and delegation of urgency to the dispatchers regarding techs being assigned and completion of the client’s most urgent projects or issues.

Accurate Personnel/ Viking Electric Wood Dale, IL

Dispatcher (Temp) - 9/22- 4/23

As Dispatcher my responsibilities involved facilitating preparation of shipments by delegating order pickers to acquire electrical equipment stored in the facility’s warehouse for projects involving construction, repair or upcoming work for Illinois or private contractors, as well as creating the driver’s routes and schedule with estimated time of completion of those routes.

Rainbow Water Restoration Streamwood, IL

General Manager- 3/22- 8/22

As General Manager my responsibilities involved dispatching techs in the surrounding northwest Illinois suburb areas of Schaumburg, Elgin, Elk Grove, Hoffman Estates, Barrington to name a few. I provided preparation of their schedules for the next day along with part, material accountability, equipment maintenance and distribution. My duties were also to provide claim verification, customer service, and insurance assessments to be filed regarding claim damage.

Roto-Rooter Plumbing and Drain Service Lombard, IL

Senior Dispatcher- 10/16- 3/22

As a Senior Dispatcher my responsibilities involve dispatching plumbing, drain and water restoration techs over a five-year period for major market- branches such as Chicago, Atlanta, Seattle, as well as other central region and midwestern region areas. I was attached to three other dispatchers responsible for the Chicago area in 2018 where we achieved “Branch of the Year”. I was then promoted to the position of Water Restoration Dispatcher responsible for the multitask dispatching of 5-10 Central Region cities during a shift, assigning the work techs to sold water mitigation, assisting with intel, and handling customer feedback, etc. I along with my current team of 3 other dispatchers have techs for our region close to doubling our 4th quarter last year.

Miramed Revenue Group Lombard, IL

Collection Account Executive- 7/15- 9/16

As Collection Account Executive my responsibilities involved resolution of outstanding and past due medical bills and assisting other collectors with resolution of their delinquent promise-pay arrangements as well. My collection techniques were exemplary and well emulated within the call-center by the collection department

Healthcare Financial Resources Inc. Schaumburg, IL

Claims Representative- 11/14- 5/15 (Temporary Employee)

As a Claims Representative my responsibilities involved procession of insurance claims ranging from workman’s compensation to personal auto injury claims for United Healthcare, Blue Cross Blue Shield, Humana, etc. This position required me to obtain medical records, file liens, obtain patient insurance information, and submit patient date of service procedure documents, as well as any other documentation required to get claims processed and paid.

Financial Management Systems Schaumburg, IL

Collector, Team Leader, and Rehab Collector- 11/12- 9/14

As Collector my responsibilities involved collecting on Department of Education federal defaulted student loans or to assist borrowers in qualifying for various programs to ultimately resolve their debt.

As Team Leader and collection agent for the government my responsibilities involved rehabilitating defaulted student loans to abstain penalties such as tax and wage garnishment. Attaining my goals & assisting my team with attaining theirs by way of assisting in closing techniques and strategies, customer complaints as well as verifications of payment.

As Rehab Collector my responsibilities involved assisting borrowers with compliance in the Rehabilitation Program to resolve their default status. This consisted of follow-up on accounts with no payment information on file, declined payments, no received agreement letters, submitting Title IV funding request on borrower’s behalf and qualifying borrower’s below poverty level for the Income Contingent Repayment Program.

Leading Edge Recovery Chicago, IL

Collector- 1/12-11/12

As Collector my responsibilities were to collect on past due car loan payments for Royal Bank of Scotland (Chase Bank) and assist customers with different payment options for payment or postdated payments. Informing customers of ramifications for delinquent or non-paid accounts was also a requirement of my duties.

(Continue for more extensive history)

Marking Specialists Group Arlington Heights, IL

Regional Sales Manager (Midwest Region)- 7/07- 9/11

As Regional Sales Manager my responsibilities were field market research and obtaining prospective leads for this company’s subsidiary company, Mode Auto. Any and all sales related issues pertaining to field, phone, or internet sales with subsidiary outside representatives. Spreadsheet sales goals and projections, tracking of production efforts or setbacks, quality assurance, pricing, promotion and organization of local and out of state auto vendor trade show events.

Seko Worldwide Corporation Itasca, IL

Customer Service Representative (Temporary Employee)- 2/07- 7/07

As a Customer Service Representative my responsibilities were to track shipped, damaged, and lost merchandise for furniture retailers, as well as other retail clients. Additional responsibilities required were filing claims for lost merchandise with shipping vendors and follow up, checking with shipping stations across the Midwest region on statuses of damage claims & handling customer complaints.

Thermo-Fisher Scientific Hanover Park, IL

Customer Service Representative- 11/04- 12/06

As a Customer Service Representative my responsibilities were to fulfill supply request orders for hospitals, universities and experiment labs all across the United States. Additional responsibilities were to track those orders if need be, file damage claims, credit orders and achieve customer satisfaction by handling any and all complaints with extreme empathy as required.

Sales Account Executive- 4/01- 11/04

Landmark Merchants Solution Rolling Meadows, IL

As Sales Account Executive my responsibilities were to assist small to medium sized businesses with credit card processing capability, as well as a host of services ranging from assistance in advertising web site development to methods of generating client base such as gift card incentives.

Corporate Express Chicago, IL

Courier/ Warehouse Supervisor- 10/97- 4/01

As Courier my responsibilities were to deliver office mail and other parcels for companies located in the Chicago downtown area. I was promoted to an ATM Deposit Courier for Bank of America after a few months and that position consisted of retrieval of the bank’s ATM deposits for all of Illinois’s northwest Jewel’s locations at the time, and delivery of those deposits to their vault location in downtown Chicago.

Education

9/1988-6/1992 South Shore Community Academy Chicago, IL

[Degree obtained]

Diploma

References

References are available by request.

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