Medical Office Customer Service
Resume:
Cynthia Scoggins
Birchwood, TN 37308
Phone: 423-***-****
Email: ************@*****.***
OBJECTIVE:
Goal oriented, professional, dedicated Medical Office Receptionist with over 8 years' experience in a fast paced high volume atmosphere seeking a role as a team player to further the growth of not only myself but the organization I work for.
EDUCATION:
Cleveland State Community College Jan. 2013—June 2014 Office Administration, Medical Office Certificate Cleveland, TN Business Management Technical Certificate
Dean’s List recipient
Chattanooga Central High School
High School Diploma May 1989
Chattanooga, TN
EXPERIENCE:
Simplified Outsource Solutions. June 2023-present
Customer Service Agent (Remote).
• Answer inbound calls from patients and\or representatives to assist with their healthcare needs.
Urgent Care for Children Chattanooga Sept. 2021–April 2023 First Impression Specialist Chattanooga, TN
Duties & Responsibilities:
• Greets patients and offers assistance as needed
● Register patients/Enter demographics into computer program
● Answer phones/Takes messages and relays them to appropriate staff
● Schedule patient appointments with providers
● Check-in/Check-out
● Manual insurance Verification
● Train new employees
● Attends regularly scheduled FIS meetings
● Keep records of release of information request
● Take payments for co-pays/Time of service fees
● Take payments for Payment on accounts
● Post payments and reconcile batches
Cynthia Scoggins
14725 Birchwood Pike
Birchwood, TN 37308
Phone: 423-***-****
Email: ************@*****.***
● Answer insurance questions/verify insurance
● Trusted Key holder
● Customer Service representative
● Scan documents/placement of documents in appropriate files
● Adheres to strict HIPAA guidelines and procedures
● Keeps lobby neat, clean and organized for maximum patient comfort
● Receive and sign for incoming packages and supplies/open and disperse supplies
● Organize files, fax and scan documents
● Assist office manager with any duties when asked Memorial Convenient Care Cleveland June2014-Sept.2021 Catholic Health Initiatives/Mountain Management Cleveland, TN Medical Office Receptionist
Duties & Responsibilities:
● Greets patients and offers assistance as needed
● Register patients/Enter demographics into computer program
● Answer phones/Takes messages and relays them to appropriate staff
● Schedule patient appointments with providers
● Check-in/Check-out
● Manual insurance Verification
● Train new employees
● Attends regularly scheduled PEP meetings
● Keep records of release of information request
● Take payments for co-pays/Time of service fees
● Take payments for Payment on accounts
● Post payments and reconcile batches
● Take deposits to the bank daily
● Answer billing questions
● Answer insurance questions/verify insurance
● Helps with outgoing referrals
● Trusted Key holder
● Customer Service representative
● Scan documents/placement of documents in appropriate files
● Adheres to strict HIPAA guidelines and procedures
● Keeps lobby neat, clean and organized for maximum patient comfort
● Receive and sign for incoming packages and supplies/open and disperse supplies
● Receive and disburse incoming mail and correspondence/prepare outgoing mail daily
● Organize files, fax and scan documents
● Assist office manager with any duties when asked
● Creates the Front Office staff schedule monthly
● Consistently meets and exceeds time of service collection goals for practice location Cynthia Scoggins
14725 Birchwood Pike
Birchwood, TN 37308
Phone: 423-***-****
Email: ************@*****.***
Memorial CHI Center for Cancer Support Dec. 2014-June 2015 Catholic Health Initiatives/Mountain Management Medical office Secretary
Duties & Responsibilities:
● Greet Patients
● Registers patients
● Answer phones
● Filing
● Check-in/Check-out
● Scheduling
● Misc. secretarial duties
Chattanooga, TN
Lifetouch National School Studios Sept.2010-June 2014 Digital Editor Chattanooga, TN
Duties & Responsibilities:
● Work with computers to enter customer information
● Determine best photos out of an array of photos
● Crop and align photos for printing and make sure they are free of visual blemishes or defects Brown Stove Works, Inc. Sept. 2006—Nov. 2008
Receptionist/Clerical Cleveland, TN
Duties & Responsibilities:
• Managed multi-line phone system
• Greeted customers with a friendly smile and alerted appropriate staff of their arrival
• Fact checked sales orders and filed paperwork accordingly Cynthia Scoggins
14725 Birchwood Pike
Birchwood, TN 37308
Phone: 423-***-****
Email: ************@*****.***
ADDITIONAL SKILLS:
• Strong communication skills, organization skills, and problem solving skills
• Excellent ability to build positive employee/client relations and rapport
• Extremely adaptable and able to prioritize
• Software: Internet Explorer, Mozilla FireFox, Microsoft Office, Word, Excel, Alscripts, AEHR, Solv, ECW,Proficient RXOperating Systems: Windows XP, Windows 2007, Windows 7,Vista, Google C Cynthia Scoggins
14725 Birchwood Pike
Birchwood, TN 37308
Phone: 423-***-****
Email: ************@*****.***
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