Salesforce Com Admin
Resume:
Ramanjaneyulu M
Sr. Salesforce Admin Sr. Salesforce Developer
Mobile: +1-612-***-**** Email:****************@*****.***.
Professional Summary
●Having 9+ Years of IT Professional Experience and Salesforce Admin/Developer with Salesforce.com platform.
●Good working experience on Configuration and Customization of SalesForce.com.
●Experience in Configuring Users, Roles, Profiles, Email Services, Page Layouts towards business requirements.
●Involved in Automated business process by using Validation Rules, Workflow Rules, Process Builder and Flows and Approval Process having for automated alerts, field updates, and Email generation according to application requirement.
●Extensive experience in Screen Flow, Scheduled, Record, Platform Event Triggered Flow, Auto- Launched Flow.
●Customizing standard objects like Accounts, Opportunity, Leads, Campaigns, Price Book, and home objects.
●Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy. Experience in creating reports and dashboards as per the client’s requirement.
●Good experience in Apex Data Loader and Eclipse Force.com IDE tools.
●Extensive experience in lead, case management web-to-lead, Web-to case, Email-to case.
●Involved in the Web Services (REST API, SOAP API, and Mule Soft) Integration to connect with the different Applications.
●Experienced on configuring and using Custom Labels, List Custom Settings, Hierarchy Custom Settings and Custom Permissions.
●Implementation experience in Salesforce.com on Apex Triggers, Visual force pages and Apex Classes as controller, extensions and utility classes.
●Designed and developed Apex Classes, Apex Triggers, Batch Apex, Schedule Apex, Future Annotations and Quable Apex for various functional needs in the application.
●Worked on SOQL, SOSL, DML and Dynamic Apex as per the need.
●Created Visual Force Pages and have worked on Standard and Custom Controllers .
●Experience in INTEGRATION using REST API, SOAP API.
●Worked on Batch Apex as needed for the business requirements. Experience in Creating Custom Objects, Custom Tabs, Custom Fields, Page Layouts, and Record Types, Relationships, formulas and Rollup Summary.
● Used Data loader for Data migration on force.com platform.
● Experience with Salesforce Reporting & Dashboards.
● Proficient on working in agile project practices.
JIRA, GIT, Bit Bucket, GitHub used for project Development and Deployments etc.
● Knowledge of CI / CD tools like Copado during the training and deployment.
●Involved in making callouts and Exposing sales force functionality with both REST API and SOAP API.
●Managed Salesforce integration with existing systems and third-party providers.
●Expertise in Development of applications in SOAP and Restful Web Services using.
●Utilized Workbench to query and migrate both data and metadata in and out of the Production and Sandbox Environment. Also made use of Apex Execute to call and execute Apex Jobs and REST Explorer to perform various REST API Services.
●Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
●Having good Exposure on Sales force Lightning Design System-SLDS, Lightning Components and Lightning Apps.
●Creating Lightning Page Component to make available in Lightning App Builder and Lightning FLows menu while creating Custom Lightning Pages.
●Creating Lightning Record Page Component to make available in Lightning App builder menu while creating Custom Lightning Record Pages only and embedding standard record page with custom Lightning Component.
●Worked with various App exchange products on Salesforce CPQ.
●Coordinated with business user’s and pricing team to gather requirements for CPQ implementation.
●Worked on Salesforce CPQ pricing using list, cost/marked.
●Worked on Apttus CPQ configuration and integration.
●Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
●Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
●Development of Vlocity Data Raptors, Vlocity OmniScripts, Integration Procedures, Vlocity Flex Cards, VlocityTemplates, and Velocity Actions.
●Experience in complex Salesforce.com implementations, managing different sandbox environments and
●Production migration using ANT, Eclipse, and Change Sets.
Technical Skills
Salesforce Technologies
Salesforce CRM, Triggers, Lightning App Builder, SLDS, SFDX Lightning Data Services, Lightning Web Components,Batch Apex, Tableau, Sales cloud, Service cloud, Experience cloud, CPQ, Velocity.
Tools
Conga Composer, Visual Studio, Data Loader, Workbench, Azure, DocuSign, Data Import Wizards, Postman.
Programming
Apex, Java, HTML, CSS, JavaScript
Web Technologies
Web Services API (SOAP/ REST) HTTP Callouts, XML, HTML, CSS, JavaScripts, JSON, SOQL, SOSL, Apex
Project Management
Waterfall, Agile
Certifications
●Salesforce Platform Developer1
●Salesforce Administrator
●Salesforce AppBuilder
●Salesforce CPQ
Work History
Project : T Mobile. Dec 2022 to Till Date.
Role : Sr. Salesforce Developer.
Responsibilities:
Worked on Service cloud case management, Omni channel routing and Entitle management and knowledge articles.
Development of VlocityDataRaptors, VlocityOmniScripts, Integration Procedures, Vlocity Flex Cards, VlocityTemplates, and Vlocity Actions.
Implemented Vlocity CPQ configurations and customizations to streamline quote-to-cash processes, resulting in a 20% reduction in quote turnaround time.
Developed Lightning Flow processes and guided journeys using Flow Builder to automate complex business processes, such as customer on boarding, case management, and service delivery workflows.
Worked on Lightning Flows, Chatter, And Quick Action.
Worked on developing the Visual force Pages and Controller Classes as per the client requirements.
Worked on developing Apex Triggers and Batch Apex Classes.
Worked on developing the Test classes.
Created user Roles and Profiles, Permessionsetting, Public Group and Quess security controls and shared settings.
Worked on configuring Validation Rules, Workflow Rules, Process Builder and Approval Process.
Involved in the Web Services (REST API, SOAP API, and Mule Soft) Integration to connect with the different Applications.
Designed and developed Apex classes, Controller classes and extensions for various functional need in the application.
Designed and developed Apex Classes, Apex Triggers, Batch Apex, Schedule Apex, Future Annotations and Queueable Apex for various functional needs in the application.
Involved in making callouts and Exposing sales force functionality with both REST API and SOAP API.
Developed Community pages using LWC Flex cards, Integration Procedures, Omni Scripts and Omni Studio.
Creating Lightning Page Component to make available in Lightning App Builder menu while creating custom Lightning Pages.
Having good Exposure on Sales force Lightning Design System-SLDS, Lightning Components and Lightning Apps.
Environment: Sales force CRM, Health Cloud, Apex, Batch Apex, Data Loader, Work Bench, Workflows Custom Objects, Email Services, Security Controls, Sandbox Data loading, CPQ CLM, LWC, SOQL, and SOSL.
Project : InnovaCare, mmmmsodup. Aug 2021 to Sep 2022.
Role : Sr. Salesforce Developer.
Responsibilities:
Configured Custom Objects, Custom Fields and Relationships as per the requirements.
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Worked on configuring Validation Rules, Workflow Rules, Process Builder and Flows and Approval Process.
Designed and developed Apex Classes, Apex Triggers, Batch Apex, Schedule Apex, Future Annotations and Quable Apex for various functional needs in the application.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Worked on Lightning Flows, Chatter, Quick Action.
Worked on Vlocity Flex cards for implementing client Business scenarios and utilized them into communities.
Developed Community pages using LWC Flex cards, Integration Procedures, Omni Scripts and Omni Studio.
Creating Lightning Page Component to make available in Lightning App Builder menu while creating custom Lightning Pages.
Having good Exposure on Sales force Lightning Design System-SLDS, Lightning Components and Lightning Apps.
Worked on Service cloud case management, Omni channel routing and Entitle management and knowledge articles.
Implemented Vlocity CPQ configurations and customizations to streamline quote-to-cash processes, resulting in a 20% reduction in quote turnaround time.
Developed Lightning Flow processes and guided journeys using OmniStudio's Flow Builder to automate complex business processes, such as customer onboarding, case management, and service delivery workflows.
Development of VlocityDataRaptors, VlocityOmniScripts, Integration Procedures, Vlocity Flex Cards, VlocityTemplates, and Vlocity Actions.
Worked on Lightning Flows, Chatter, and Quick Action.
Environment: Sales force CRM, Health Cloud, Apex, Batch Apex, Data Loader, Work Bench, Workflows Custom Objects, Email Services, Security Controls, Sandbox Data loading, CPQ CLM, LWC, SOQL, and SOSL.
Project : Primary Connect Driver App, Woolworths. Feb 2020 to June 2021.
Role : Salesforce Developer
Responsibilities:
Development of VlocityDataRaptors, VlocityOmniScripts, Integration Procedures, Vlocity Flex Cards, VlocityTemplates, and Vlocity Actions.
Worked on configuring Validation Rules, Workflow Rules, Process Builder and Approval Process.
Worked on Lightning Flows, Chatter, And Quick Action.
Involved in making callouts and Exposing sales force functionality with both REST API and SOAP API.
Designed and developed Apex Classes, Apex Triggers, Batch Apex, Schedule Apex, Future Annotations and Queueable Apex for various functional needs in the application.
Involved in the Web Services (REST API, SOAP API, and Mule Soft) Integration to connect with the different Applications.
Worked with various App exchange products on Salesforce CPQ.
Worked on Vlocity Flex cards for implementing client Business scenarios and utilized them into communities.
Developed Community pages using LWC Flex cards, Integration Procedures, Omni Scripts and Omni Studio.
Creating Lightning Page Component to make available in Lightning App Builder menu while creating custom Lightning Pages.
Having good Exposure on Sales force Lightning Design System-SLDS, Lightning Components and Lightning Apps.
Environment: Sales force CRM, Health Cloud, Apex, Batch Apex, Data Loader, Work Bench, Workflows Custom Objects, Email Services, Security Controls, Sandbox Data loading, CPQ CLM, LWC, SOQL, and SOSL.
Project : American Chemical Society (ACS), Oct 2018 to Dec 2019.
Role : Salesforce Sr. Admin/Developer.
Responsibilities:
Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
Created user Roles and Profiles, Permessionsetting, Public Group and Quess security controls and shared settings.
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Extensive experience Screen Flow, Scheduled, Record, Platform Event Triggered Flow and Auto- Launched Flow.
Worked on Screen Flow And Triggered Flow.
Designed and developed Apex classes, Controller classes and extensions for various functional needs in the application.
Designed and developed Apex Classes, Apex Triggers, Batch Apex, Schedule Apex, Future Annotations and Queueable Apex for various functional needs in the application.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Worked on developing the Test classes.
Involved in the Web Services (REST API, SOAP API, and Mule Soft) Integration to connect with the different Applications.
Environment: Sales force CRM, Apex Language, Visual Force Pages, Data Loader, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, SOAP Web Services, SOQL.
Project : Stratos studios, Sigma Aviation Services. Nov 2017 to Aug 2018.
Role : Sr.Salesforce Admin.
Responsibilities:
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
Worked on various SFDC flows like Screen Flow, Scheduled, Record, Platform Event Triggered Flow, Auto- Launched Flow.
Experience in Configuring Users, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, Approval Workflow and Process Builder and Flows towards business requirements.
Worked on Screen Flow And Triggered Flow.
Experience in creating reports and dashboards as per the client’s requirement.
Good experience in Apex Data Loader and Eclipse Force.com IDE tools.
Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files n Data loader for data migration activity.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
Created workflow rules, approval processes and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
Environment: Sales force CRM, Custom Objects, Custom Fields Profile, Role, Permessionsetting,Relationships, Data Loader, Work Bench, Workflow & Process builders Approvals & Flow, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.
Project : AVID SAVER, Dental-Medical group CRM Setup June 2016 to Sep 2017.
Role : Salesforce Admin.
Responsibilities:
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
Experience in Configuring Users, Roles, Profiles, Permessionsetting, Public Group and Quess, Email Services, Page Layouts, Workflow Alerts, Actions, Approval Workflow and Process Builder and Flows towards business requirements.
Worked on Screen Flow And Triggered Flow.
Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files n Data loader for data migration activity.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce.
Environment: Sales force CRM, Custom Objects, Custom Fields Profile, Role, Permessionsetting,Relationships, Data Loader, Work Bench, Workflow & Process builders Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.
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