Customer Service Project Manager
Resume:
CHARITY FELTS
*******.*********@*****.***
OBJECTIVE
To be a part of an ever growing field and company that services the customer service needs of others at an exciting time of technological advancements that allow working remotely.
SKILLS
I have exceptional customer service skills and the ability to problem solve quickly and efficiently. I also excel at troubleshooting the latest tech.
EXPERIENCE
ASSISTANT PROJECT MANAGER - MODSQUAD
October 2022 – Present
Manage a team of contractor mods for various clients. Time sheets and Scheduling were standard duties along with maintaining updated core training and various tasks and engagement with the team. QA and productivity checks were conducted weekly for team members and hiring new team members was done as needed.
MOD CONTRACTOR - MODSQUAD
January 2021 – October 2022
Provide various levels of email and phone customer service daily for a variety of projects. This included but was not limited to selling shipping supplies and handling problems with delivery when they occurred. Also, but not limited to troubleshooting technical issues when they arise and Payment Protection.
CONTRACT CARRIER - USPS
August 2001 – March 2018
Provide mail service as well as customer support for over 600 customers daily. This included but was not limited to selling shipping supplies and handling problems with delivery when they occurred.
LEAD TECH SPECIALIST- OFFICE DEPOT
March 2018 – March 2019
I was the lead tech in repairs and sales. We not only sold new computers and software but repaired damaged tech for customers daily. I was top in the store on a regular basis in sales and customer satisfaction.
OWNER & OPERATOR - ALT TECH SERVICES
January 2018 – March 2019
I did local computer repairs at a reduced cost to those in need. This often included virus protection and removal, computer cleaning, and updating.
US ARMY
August 2013 – October 2013
I attended basic training during time of war and was honorably discharged under medical circumstances. I was in a repelling accident during my final week of training. Although it was short lived it was a valued learning experience and instill the morals and values I now hold today.
EDUCATION
ASSOCIATES IN INFORMATION TECHNOLOGY 2007
University of Phoenix
I held a 4.0 GPA throughout my entire degree program as I learn all of the basics of information technology. My degree included everything from the basics of computers to security and how to maintain a persistent and up to date working environment. I can build computers parts as well as install all programs needed to run as well as specialized programs. I can work remotely without issue to repair problems as they occur and virus decryption and removal was an exciting and challenging course I excelled at. I also attended classes in business management and customer service.
EXPERIENCE IN LEADERSHIP
Although I tend to work better in a solo environment, I also excel when in leadership roles. I managed a team of six other technicians and took our team from the bottom of the regional scores to the top five within a year. I taught them positive sales practices and how to build better customer relations, as well as how to complete jobs in a more satisfactory way. I am organized and can learn new skills and easily teach them to others quickly and efficiently.
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