Customer Service Team Leader

Sheryl L. Stroud

Neenah, WI *****

*****************@*****.*** 920-***-****

Career Summary:

I’m an extremely organized induvial, with over 23 years of team experience. I’ve been the go to person on my team for years that has the answer or knows where to find the answers. I enjoy working as a team leader and getting the team to excel at different projects. I’ve trained others to know the standards that were put forth by the firm and helped them excel. I’ve worked with outside venders and developed a great relationship with them on products.

Skills Summary:

Auto CAD Adobe Photoshop/Illustrator Extremely organized Inventor 3D Studio Max Over 20 years of budging experience Revit Civil drafting Microsoft Office Suite

Receptionist Management of file retention Knowledgeable in safety issues Purchasing Clerk Coordination & researching Customer Service internal & external Shipping and receiving Star program (time sheets) Esker (AP) Office Space Go File Room Axcess (tax software program) Employment History:

Baker Tilly US LLC, Appleton WI August 2000 to August 2023 Office Services, Supervisor

Supervisor of the Appleton ARC Team and over seen work flow of the copy center.

Accounts payable (coding) and Accounts Receivables (coding).

Managed a group called the “Champion group” (team of individuals that set up socials and office outings.

Processed and assembled financial statements and tax returns.

Shipping and receiving, mail, certified mail, front desk receptionist (managed and overseen the training) filing.

Ordered and managed the ordering of office supplies.

Organized office functions and assistant partners with special functions.

Coached and trained new employees on various programs. Adecco Staffing, Appleton WI - Filing clerk

Seek Employment Services Appleton WI – Basic office skills, bulk mail room, and retail sales OEC Graphic, Oshkosh WI – Customer & Sales

Strong Chiropractic, Neenah & Oshkosh WI – Chiropractic Assistant & managed (Oshkosh) Office Education:

ITT Technical Institute, Green Bay WI - Bachelor of Science in Construction Management Wisconsin Chiropractic Association, Wisconsin - State Certification in Chiropractic Assistant Fox Valley Technical Institute, Appleton WI – Technical Degree in Flexographic Printing Licking County Joint Vocational School, Newark OH - Local degree Nurse’s Aide & Food Service

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