Customer Service Representative
Resume:
Larevonia Lynn
Lanett, AL *****
***********@*****.***
CUSTOMER SERVICE EXPERT
Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling; Expert in managing and identifying potential improvements for company products, using market research, and planning product requirements. SKILLS
Medical Documentation
Phlebotomy Equipment
Multitasking in Hectic
Environment
Project Management
Customer Care
CERNER Program
Charting Systems
Great Attention to Detail
Strategic Planning
EHR/EMR medical systems
Team Leadership
Medical Terminology
Excellent Communication
Active Listener
Excellent Time
Management
Medical Records
Familiarity with company
products
Work under pressure
Initiative and
self-motivation
Capable of Assessing
Conditions
Insurance Verification
Fraud Protection
EMPLOYMENT HISTORY
ResultsCX, April 2021-Mar. 2024
Customer Service Representative
● Served customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
● Kept track of customer correspondence and logs key account information and customer data.
● Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
● Upheld customer confidentiality, especially regarding financial matters and identity.
● Processed customer refunds, shipments, and account adjustments.
● Helped prepare customer service reports by collecting and analyzing customer information.
● Upsold customers with information about other products and services when appropriate.
● Contributed to team effort by accomplishing related tasks as needed. Children’s Hospital, July 2019-April 2021
Unit Support Specialist
● Performed a variety of administrative duties.
● Trained and supervised less experienced employees to also perform these actions.
● Admitted patients into given wards for treatment, observation, and/or surgery.
● Checked patients into Emergency Room, enters data into computer concerning patients diagnosis, and ward locations.
● Registered patients into system and maintains registration records.
● Administered and records means tests for patients financial assessment.
● Received doctors orders, prepares paperwork for nurses records and doctors orders.
● Performed interviews for and acquires signatures from patients for consents to perform these actions. Children’s Hospital, June 2017-July 2019
Transporter I and II
● Transported patients to various hospital departments before and after procedures as needed.
● Obtained old charts and history and physicals from Medical Records Department.
● Answered incoming phone lines and transferred when needed.
● Participated in unit meetings and educational activities in order to develop skills and grow in awareness.
● Maintained cleanliness of patient areas.
● Transported patient via wheelchair to private transportation vehicle after discharge.
● Typed and collected all items requested.
● Delivered medical records to proper locations.
Bank of America, Mar. 2016-June 2017
Customer Service Representative
● Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards.
● Checked on the status of customer accounts and tracked checks and payments.
● Reviewed and explained account charges.
● Assisted banking customers who were victims of fraud, theft or identity theft.
● Assisted customers with replacing lost or stolen credit or debit cards.
● Provided assistance with address changes.
AT&T, Jan. 2015-Mar. 2016
Sales Assocoate
● Delivered the ultimate AT&T customer experience via chat for multiple customers at once.
● Introduced customers to various products and services online and promoted high quality service sales.
● Quickly and completely resolved customer issues.
● Delivered the ultimate one-on-one coaching experience to customers as I demonstrated product and accessory functionality.
● Facilitated wireless workshops where I worked with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories. EDUCATION
Opelika High School, Opelika, AL- Advanced High School Diploma (May 1996) LICENSURES
Computer Science Certification
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