Systems Engineer C++

Michael Nelson

Qualification Summary

Versatile IT Professional adept in managing network systems, developing software applications, and installing technical equipment. Passionate about delivering effective solutions that contribute to corporate success.

Professional Experience

IT Consultant 2014 - Present

Owner

Execute various IT projects for metropolitan companies. Self-instructed to keep up with developments in the sector as well.

System Engineer 2015 – 2023

FIS/SunGard

Deployed, configured, troubleshooted, and monitored enterprise (3-tier) proprietary applications for team members, internal data centers, and customers in on-premises and Azure environments (IaaS, PaaS, SaaS, BPaaS).

Managed installation, configuration, migration, troubleshooting, and monitoring of Microsoft Windows Server (2003/2008/2012/2016/2019/2022) on physical servers, VMware ESXi vSphere (host and guest), and Oracle VirtualBox.

Experienced in Microsoft Windows Server technologies: Active Directory, DHCP, DNS, sFTP, IIS, SMTP, etc.

Built and configured desktops and laptops post-imaging, including installation and configuration of proprietary and commercial software.

Provided break/fix support for client workstations, peripherals, applications, and network components.

Installed and configured MS SQL Server software versions 2008, 2012, 2014, and 2016.

Enhanced existing Windows batch and VB scripts within the team; utilized PowerShell for job management and system automation.

Supported and configured the ShoreTel VOIP phone system.

Utilized Jira, Team Support, and ServiceNow to manage IT support tickets. IT Consultant 2005 - 2014

The Experts (contractor Ryder System Inc)

Provided level 2 support for applications across 250+ locations serving approximately 600 accounts, including deployment of proprietary applications and necessary software code changes.

Supported office migration, maintenance, and deployment from Novell OS NetWare to Microsoft Windows Server.

Managed field location migrations from NetWare and Windows servers, configuring and maintaining servers and workstations for around 150 sites using Windows XP and Windows 7 to share files, run standard and proprietary software, and set up network and local printers and peripherals.

Installed and configured Citrix Presentation Server 4.0 on MS Windows 2000 Server, including proof of concept for proprietary applications. Supported Windows Server/Citrix on 3 Windows servers and installed client software (ICA and receiver) on over 100 computers.

Executed multiple script projects to install Windows software at remote locations.

Supported printers, networks, and software for other teams and field locations.

Provided remote re-imaging support for computers, creating and shipping CD/DVDs or USBs to reduce downtime and shipment costs. Familiar with Windows AIK and MDT.

Installed and maintained ALK’s PcMiler MVS software on Windows 2003 and 2008 servers in production and development environments, including configuring server roles and features.

Supported Windows 7 system migrations for both remote and field locations.

Supported the use of Windows 'Active Directory Users and Computers' application.

Provided enterprise-level support for TMW System Total Mail and Peoplenet on-board computers.

Michael Nelson

Page 2

IT Consultant continued

The Experts (contractor Ryder System Inc)

Assisted in using Microsoft SQL Server Management Studio for SQL 2005 and 2008 databases.

Troubleshot Nortel Meridian Option 11 PBX and both field-based SOHO cable/DSL routers and HQ Cisco (800/1800, Aironet 1130AG) and Fortinet routers. System Engineer 2004 – 2005

Pitney Bowes

Customized, deployed, installed, and upgraded proprietary applications according to requirements.

Developed Visual Basic code for customer data conversion and utilized Crystal Reports for data reporting.

Configured FEDEX, UPS, USPS, and DHL servers to receive rates and tracking information.

Set up ODBC and software networks to facilitate communication between applications and customer databases.

Provided on-site, telephone, and remote computer support for internal and external customers.

Trained customers on procedures related to proprietary applications. IT Consultant 2004 – 2004

PowerOne Employment (contractor Southern Company)

Monitored network infrastructure, diagnosing and repairing problems on a multi- platform broadband wireless network.

Responded to inquiries and requests for assistance with the organization's computer systems.

Troubleshot issues with routers, switches, wireless network devices, and computers.

Configured, installed, and troubleshooted both desktop and server computers.

Installed, configured, and troubleshooted Windows 9x, ME, 2000, and XP operating systems, as well as Linux servers.

Installed various software on Linux servers, including OpenOffice, Apache, Smokeping, Nagios, MySQL, Oracle, PHP, FTP, SNMP, SMTP, Samba, Java, VNC, Mono, DNS, and DHCP.

Senior Computer Systems Designer 1995 – 2004

Ryder Integrated Logistics

Developed software in a team environment, including designing, coding, debugging, and deploying proprietary and custom applications.

Participated in the team conversion of a seven-year-old DOS application to Visual FoxPro for Windows NT deployment.

Enhanced a nine-year-old DOS file/server application by adding client/server capabilities.

Developed standards and procedures for the installation, setup, and configuration of software, hardware, and networks.

Provided Help Desk support for software, hardware, and network issues.

Installed, configured, and supported a Unix-based voice response system application.

Installed, configured, and administered Netware servers, Windows NT servers/workstations, Windows 2000 Professional/Server, XP, and Windows 2003.

Reduced deployment times for Windows NT workstations from 10 hours to 2, and for Netware Servers from 22 hours to 4.

Installed, configured, and maintained Oracle RDBMS.

Developed a Visual Basic prototype application to connect to remote Oracle databases via a dial-up connection.

Michael Nelson

Page 3

TECHNICAL SKILLS

Hardware:

PC desktops, laptops, and servers (Compaq, Dell, Gateway, HP, IBM, Toshiba) Operating Systems:

DR/MS/PCDOS,Windows 3x/WFW/95/98, NT(3x,4x,XP,Vista,7,8,10,11),OS/2, RSTS/E, VAX/VMS, SCO UNIX/XENIX*, MVS/XA/VMS*, UNIX System V/386 Release 3/4, Linux (Debian, Red Hat*, Slackware*, Libranet)

Language:

Access, ASP*, Assembler, Basic86, BasicPlus2, Clipper (Winter 85-5.2), dBase3+/IV, FoxBase/FoxPro/2++, HTML, Java, JavaScript*, MS/GW Basic, .Net(ado.net, asp.net, C# and vb.net)*, Visual FoxPro 3/5/6/7, Visual Basic (3-6), VBscript, Visual C++, Borland Turbo C and C++

Software:

Oracle v7.3/v8.1, Microsoft Office, Lotus Notes, Word Perfect Suite, PVCS, InstalIT, Crystal Reports, InstallShield, Terminal Server, Citrix(WinFrame, MetaFrame, Presentation) Servers, HEAT, IIS, MSSQL (v7,2000,2005,2008,2012, 2016), Apache, Jboss 3, Tomcat 4, MySql, Heat, Remedy, Jira, Confluence, Clarity, Inno, MS SQL Studio, Carbon Copy, PcAnywhere, Landesk Remote Control, Logmein, Webex, VNC, Skype, Sharepoint, Teams Support, Service Now

Networks:

MS Windows NT3.1 Advanced,3.5,4.x,2000/3/8/12/16/19,2022), DFS,DNS,DHCP,WINS, IIS,FTP, Novell Netware (Advanced SFT,ELS,I/II,3/4/5/6*,Lite), Xenix, ATT and SCO Unix

Other:

Lan/Wan, Wireless Router/Firewall, Cisco Aironet 1200 Access Point, Shiva, TCP/IP, IPX/SPX, Ethernet, Token Ring, Lucent Definity G3v6si, Prologics, Nortel Meridian Option11

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional + Internet (MCP+I)

Microsoft Certified Professional (MCP)

TRAINING

Computer Based Training:

Oracle PL SQL, Advanced Lotus Notes

University of Alabama at Birmingham - Special Studies:

C Programming, C++ Object-Oriented Programming

Self Study Training:

Hyper-V, AWS, Azure, Citrix XenApp/XenDesktop 7.6, Mac OS 11, Python, XenServer EDUCATION

Jefferson State Junior College, Birmingham, AL

Contact this candidate