Health Care Business Operations
Resume:
Angela Connelly
*** ***** ******, *** * Conneaut Lake, PA 412-***-**** ****************@*****.***
HEALTH CARE ADMINISTRATION
Highly accomplished and results-driven Senior Health Care Administrator offering 20+ years of successful experience managing business operations for various health care organizations. Track record of building new revenue streams, improving financial performance year after year, and maximize operational efficiency. Proven leader effective in developing and managing top-performing teams and managing and key programs and projects. Significant start-up experience in the launch of new clinical operations and service lines to meet the ever-changing needs of health care consumers. Accustomed to serving in high-profile executive roles and providing reliable solutions to overcome complex business challenges. Polished communicator with exceptional rapport- and relationship-building skills.
Project & Program Management Strategic Business Planning Revenue Cycle Management
Multi-Site Management Budget & Resource Management P&L Responsibility
Staff Training & Development Workforce Planning & Development Operations Management
Performance & Process Improvement Regulatory Compliance Community Relations
Recruiting / Talent Acquisition Cost Control / Containment Change Management
CAREER PROGRESSION
Meadville Medical Center, Meadville, PA 2024-Present
Director, Outpatient Surgical Services
Senior Director responsible for oversight of surgical practices in conjunction with the VP of Physician Services and the Chief Medical Officer. Provide comprehensive management of all surgical practices operated by MMC. These practices include Orthopaedics, ENT, Gastroenterology, General Surgery, Urology, and Ob/GYN. Liaison for Anesthesia Associates of Meadville and facilitate ongoing OR operations in conjunction with the Surgical Advisory Committee. Responsible for the on-boarding and annual credentialing process related to insurance and malpractice for all surgical practice providers. Ensures regulatory compliance of surgical practices with Department of Health and DNV accreditation. Supervises support personnel to ensure appropriate staffing mix and responsible managing operational efficiencies such as scheduling templates, OR scheduling and utilization, and hours of operation. Responsible for surgeon relations to engage and retain providers. Oversight of budgets within the surgical practices.
UPMC, Pittsburgh, PA 2012 Present
Program Director, Orthopaedic Specialists-UPMC and Director Practice Management, CMI Specialty Practices
Senior Director responsible for managing the daily business operations for multiple specialty practices across 19 clinic sites with approximately 165 employees. Lead team of 35 direct reports and manage operational budget of more than $100 million. Coordinate office installations and oversee credentialing for physicians, fellows, and advanced practice providers. Responsible for practice revenue cycle, physician recruitment, and physician relations. Oversee ENT and Pulmonary Practices as well as state regulatory compliance for all practices. Design and implement marketing materials, including website, newsletter, and brochures. Serve as liaison to several UPMC departments and participate in community events.
●Opened orthopaedic practice with 8 locations in 2013.
●Administrative Director of the Shoulder and Elbow Fellowship at UPMC.
●Received #1 in Patient Satisfaction Award in 2016.
●Co-chair, revenue cycle optimization committee
●Member of Patients Experience Committee tasked with improving the patient experience.
●Chair, Process optimization committee, CMI
●Operational Lead, Clinical Practice Access, Orthopaedics and ENT
●Co-Chair, COVID 19 Vaccination Committee
MAGEE WOMEN'S SURGICAL ASSOCIATES, Pittsburgh, PA 2011 2012
Practice Manager
Managed the daily business operations of surgical oncology practice with 7 physicians and supervised staff of approximately 30 employees. Managed operating budget of $30 million and revenue cycle. Oversaw Breast Fellowship program and credentialing of providers. Recruited, hired, and trained staff.
●Implemented and managed Telemedicine Program to improve access to patient care.
GREATER PITTSBURGH MEDICAL ASSOCIATES UPMC, Pittsburgh, PA 2008 2011
Office Manager
Led daily business operations of 2 internal medicine sites. Oversaw revenue cycle and manage physician calendars. Recruited, hired, and trained staff. Served as liaison to nursing and assisted living facilities.
PITTSBURGH VASCULAR AND SURGICAL ASSOCIATES, Pittsburgh, PA 2007 2008
Office Manager
Supervised daily business operations of surgical practice, including revenue cycle management, physician credentialing, and physician calendars.
EDUCATION
University of Phoenix, Phoenix, AZ
B.S., Health Care Administration
AFFILIATIONS
Pennsylvania Medical Society
American Association of Orthopaedic Executives
VOLUNTEER WORK
Our Hearts to Your Soles, 2013 Present
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