Business Analyst Project Management
Resume:
SUSANNA LOBO
************@*****.***
JOB OBJECTIVE
Innovative and solutions focused IT professional, competencies in all phases of Iteration Manager, Business Analyst, Test manager, QA lead in IT sector, seeking a challenging career that utilizes my skills, enriches my knowledge and experience, and gives me an opportunity to contribute towards the growth of the organization. Accustomed to managing multiple projects and priorities in fast-paced environments.
AREAS OF EXPERTISE
Technical Owner
Business Analyst
Iteration Manager
Scrum Master
Test Manager
QA Lead
Team lead
Mainframe & Web Application Testing
Continuous Process Improvement
Risk Management
Defining Metrics
Internal & External Audits
Project Management
PROFILE SUMMARY
oDynamic career of over 19+ years that reflects rich expertise & year-on-year success in Technical Owner, Iteration Manager, Business Analyst, Test Manager, Quality assurance Manager across Finance, Insurance & Financial Services and Retail domains and Supply chain.
oResponsible for Project Management, Continuous Process improvement and controls, attending internal audits like ASCA/SPIR and external audits like PwC.
oHosted discoveries with Business team, requirements gathering, Solutioning, Designing, and executing the Project End to End.
oStrong experience in executing SDLC Projects and UAT Testing and Data Base Testing.
oSkilled in executing Agile projects using Scrum & Kanban
oExperienced in designing and converting the Business Requirements to Epics, Features, User stories & writing acceptance criteria using Tools like ADO, JIRA, RTC etc.
oExperience in DB2 and SQL queries using tools like endeavour SQL server
oExperience in code releases using Microsoft Power platform.
oProviding training to the team members & stakeholders.
oParticipation in release planning/hiring of resources/new team formation.
oHave extensively worked on tools like – ServiceNow, OKTA, ADO, Jira, Mural, Planning Poker, HP ALM, Agile accelerator, and IBM internal Tools.
oA forward-thinking person with strong communication, analytical and organizational skills; well, organized with a track record that demonstrates self-motivation, self-organised and creativity to achieve corporate & personal goals.
oCore Clients are Kyndryl Accounting team, IBM Financial Accounts, MetLife (Insurance Domain), TD Bank (Banking domain), IKEA(Retail).
ORGANISATIONAL EXPERIENCE
Aug 2022 – June 2024 Kyndryl, United States
July 2010 – Apr 2021 IBM India Pvt. Ltd., Bangalore, India
Apr 2007 - July 2010 GXS (Global Exchange Services), India (Now OpenText)
Nov 2003 - Mar 2007 eSpark Infotech Pvt Ltd, India
EDUCATION
B. E (Electronics & Communication) from Visvesvaraya Technological University, India, 2003
CERTIFICATIONS
Certified Scrum Master (From Scrum Alliance)
Certified Software Testing professional (CSTE
Certified ITIL V3 Foundation (ITIL V3)
Certified Agile Coach (ICAgile)
Courses like Project management fundamentals, Conducting Successful Meetings, Managing Virtual Teams, Time Management, Building Trust, Improving Personal Productivity, Personal Empowerment - Taking initiative and Investing in your Learning are successfully completed.
IT Skills
Tools : Azure DevOps, JIRA, HP ALM, Confluence, Visual Studio team services, Planning poker, Quality Centre, IBM Mainframe tools.
SAP : SAP GR (Group Reporting), SAP FIORI, SAP GRC, SAP S4/HANA
Languages : COBOL, PL/I, Unix, and JCL
Databases : DB2, IMS DB/DC & SQL Server.
Domain : Insurance, Finance, Retail, Banking.
API : REST, SOAP UI, JSON
Environment: Windows XP, Windows 2007, Windows 2010, Z/OS, MVS and Unix, Cloud.
Achievements:
Manager Choice award (2019) - Unite to get it done now.
Eminence & Excellent ORION Award (2018) - Excellent in client deliverables.
Manager Choice award (2017) - Valuable team player.
Eminence & Excellent SPARK (2015) - Dare to bring new ideas.
Service Excellence Award (2015) - Put client first.
Eminence & Excellent SPARK (2013) - Excellent in client deliverables.
PERSONAL DETAILS
Father’s name : Ignatius Lobo
Sex : Female
ANNEXURE
Key Projects Handled:
Employer : Kyndryl (Work Location – US)
Client : Kyndryl – Internal Accounting Team (CIO)
Period : Aug 2022 – June 2024
Role : Sr. Business Analyst / Technical Owner/SAP Consultant
Environment : Mainframe, Web, DevOps
Apps /Tools : Cloud, GitHub, Microsoft 365 PowerApps, SAP H4/HANA, Group Reporting, FIORI, GRC
Azure DevOps, JIRA, Change Man, File Aid, Slack, OKTA.
Key Result Areas:
Responsible for Continues Process improvement and controls, attending internal audits like SOX, ASCA/SPIR calls.
and External audits like PwC, analysing risks, and entering the risks in tools like GRC and work with the Team until closure.
Work with Business Team to gather, analyse, prioritize, and refine business requirements, writing Epics, Features, User stories using Azure DevOps (ADO) Tool.
Involved in Project Planning and Estimation, UAT Testing, Defect Management and Production Deployments and continuous Production support.
Involved in Deployment planning and Execution using Microsoft Power Platform for Web application.
Involved/Hosting in Sprint backlog grooming, Sprint refinement, Sprint planning, Sprint review, and Sprint retrospective Meetings.
Project planning and mentoring the team on the daily activities.
Update /Review status/issues with Client.
Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
Worked closely with Blackline Application Business Owner on Balance Sheet Reconciliation Process and Audits related work items.
Responsible for Configuration of SAP Group Reporting and S4/HANA for Account team for their Financial Reporting.
Raising Risks in GRC tool and working on mitigating the risks.
Employer : IBM (Work Location – INDIA)
Client : AIW (Accounting Information Warehouse) – Finance Sector – IBM Internal Accounting Team.
Period : July 2010 – April 2021
Role : Scrum Master / Business Analyst
Environment : Mainframe, DevOps, Web
Tools : Azure DevOps, JIRA, Change Man, File Aid, Slack, Share point.
Key Result Areas:
Collaborate with the Product Owner, Delivery Team, and Competency Centre to ensure business processes are aligned with enterprise architecture and application standards.
Work with clients to gather, analyse, prioritize, and refine business requirements, writing User Stories using Azure DevOps tool, JIRA tool.
Involved/Hosting in Sprint backlog grooming, Sprint refinement, Sprint planning, Sprint review, and Sprint retrospective Meetings.
Involved in Mainframe Testing, creating data in Database (DB2) Tables and testing the requirements.
Experience in Updating and Submitting JCL Jobs. Verifying Results in QMF (DB2 tables). Creating and updating, copying Data sets. Change man and File Aid tools.
Working Knowledge on Cloud Migration testing.
Involved in Executing API Testing, creating assertions in Parasoft, validating raml scripts, and creating. tst files.
Involved in Configuring Parasoft tool and integration of Parasoft tool with ALM, Running the script in ALM.
Helping and supporting the resource to execute the scripts using Parasoft tool for Web service cases and API Testing.
Involved in executing the test cases using Rest Services, checking logs in putty, verifying the Response and Request as per the Requirement and Scenarios.
Manage functional testing cycles including test planning, script development, status reporting, and test execution.
Leading the Production Deployments.
Employer : GXS India Technology Center Pvt. Ltd
Period : Mar’05 to Jul’10
Role : Sr. Test Analyst
Environment : Mainframe Technology (COBOL, JCL, DB2, Job Track,)
Key Result Areas:
Analyzed functional requirement documents to get better understanding of the system on functional perspectives.
Deriving the test cases from functional specification.
Involved in the preparation, review, and execution of test cases.
Involved in the preparation of test plan.
Involved in logging into production using UNIX commands to see the logs during RTS issues.
Updating and Submitting JCL Jobs.
Verifying Results in QMF (DB2 tables).
Expertise in Creating and Updating, Copying Data sets.
Testing activities includes Functional, Regression, GUI and Performance testing.
M2M testing using CSV, XML, 832 and Pricat files.
Responsible for generation of automated scripts for the identified scenarios using QTP.
Logging the bugs into Bugzilla bug tracking tool.
UAT issue handling.
RTS issue handling.
Declaration
I (Susanna Meena Lobo) do hereby declare that the above said are true to the best of my knowledge.
(Susanna Meena Lobo)
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