Customer Service Front Desk

Melanie Pena

+1-971-***-**** *****************@*****.*** Salem, OR 97302

WORK EXPERIENCE

Front Desk Receptionist, Church at the park

November 2023 - Present

• Answered phones promptly and professionally to assist callers with inquiries or direct them to the appropriate department.

• Greeted visitors with a warm and welcoming demeanor, ensuring a positive first impression of the company.

• Provided exceptional customer service by addressing client questions and concerns in a timely and courteous manner.

• Scheduled appointments efficiently to optimize the utilization of available time slots and meet client needs. Macy's Sales Associate, Macys

September 2022 - August 2023

• Provided excellent customer service to ensure a positive shopping experience for all customers.

• Implemented visual merchandising strategies to create appealing product displays.

• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions. Shipping Loader, Fed Ex Ground

January 2021 - April 2022

• Loaded packages onto trucks with precision and efficiency.

• Sorted shipments according to destination and delivery method.

• Verified shipments for accuracy in product, quantity, and quality.

• Followed safety procedures to ensure a secure work environment at all times. Hotel Front Desk Clerk, Capital inn

March 2019 - November 2021

• Provided exceptional customer service to ensure a positive experience for all guests.

• Answered phone calls promptly and professionally to assist with inquiries and reservations.

• Performed check-in procedures efficiently to ensure a smooth arrival process for guests.

• Handled reservations with accuracy and attention to detail.

• Resolved guest issues promptly and effectively to ensure satisfaction and loyalty. Inventory Specialist, WIS International Inventory Service February 2014 - June 2016

• Performed regular cycle counting to ensure accurate inventory levels and minimize discrepancies.

• Managed stocking supplies to ensure adequate levels were maintained for day-to-day operations.

• Tracked merchandise movement effectively to monitor sales trends and adjust inventory accordingly.

• Reconciled inventory records with actual stock on hand to identify and resolve discrepancies.

• Audited inventory levels to verify accuracy and improve overall inventory management processes. Customer Service Representative, Qualified Staffing Agency August 2011 - January 2015

Completed physical inventory counts each month. Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions. Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic. Managed inventory team to achieve optimal productivity and inventory control. Recorded information, shortages and discrepancies to keep records current and accurate. Call Center Customer Service Representative, Boost Mobile Call Center March 2010 - January 2014

• Handled escalations from irate customers in a professional and empathetic manner.

• Answered phone calls promptly and addressed customer inquiries with efficiency.

• Resolved customer issues effectively by actively listening and finding suitable solutions.

• Managed customer accounts with attention to detail and timely follow-up. Manufacturer customer service associates., Xerox

July 2008 - January 2010

Ink

Shipping and Receiving, Nike Warehouse

September 2003 - August 2005

Calibrated machines to maintain required productivity levels and adherence to quality standards. Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products. Inspected finished products for quality and adherence to customer specifications. Maintained organized work area by cleaning and removing hazards. Examined incoming materials and compared to documentation for accuracy and quality. Made sure that products were produced on time and are of good quality. Increased customer satisfaction by resolving issues. EDUCATION

South Salem High School

2001-2003

High School Diploma

SKILLS

Accuracy, Cashier, Cleaning Experience, Customer Relations, Customer Service, Detail Oriented, Documentation, Front Office, Interpersonal Skills, Inventory Control, Invoicing, Labelling, Laundry Services, Mopping, Order Picking, Packaging, Phone Skills, Purchasing, Receptionist, Shipping and Receiving, Spanish Speaking, Stocking CERTIFICATION AND LICENSES

First Aid certification 2024

Health care provider BLS & Bloodborne Pathogens 2024 Narcan/naloxone 2024

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