Project Manager Customer Service
Resume:
P R O J E C T M A N A G E R
MICHELE NELSON
IT Industry experience (Agile
Environment)
PMO
(Waterfall/Agile/Scrum/Kanban )
Project Scheduling/RAID Log
Procurement
Process Improvement
Project Coordination/Management
Excellent Customer Service
Vendor Relationship
Strong Communication
Managing Artifacts
Logistics
Proficient in Microsoft Office, Excel,
SharePoint, ServiceNow,
Smartsheet's Project Plan
Vendor/Client Relationship Building
Communication/People skills
Analytical thinking
Pro-active/Self Driven
Administrative and Organizational
skills
E X P E R T I S E
3 Wawaset Farm Lane
West Chester, PA 19382
***********@*******.***
Highly motivated, dynamic business professional, demonstrating continuous growth, achievements in complex situations within the Project Management Industry for 20+ years. Proven track record in project coordination and project manager. Dedicated to integrity and ethics in all things. Able to focus on an organizations’ vision and clear business objectives to enable successful outcomes. Excellent communication and interpersonal skills serve as my foundation to effectively network, collaborate, and maintain positive business relationships. P R O F I L E
E X P E R I E N C E
Aramark Corp. July 2021 - March 2023
PROJECT MANAGER
Create meeting minutes, invoicing and being a POC to the Sr. Project manager. Responsible and accountable for supporting overall project with Senior IT Project Managers. Liaison between Project Managers and internal/external Stakeholders to gather and understand the status to perform earned value updates and coordinate project requirements.
Create project plans, manage tasks, manage onsite and offsite project resources, track budgets and change requests by developing and streamlining Smartsheets working with multiple workstreams.
Build consensus among multiple project teams relative to project scope, task execution, staffing and issue resolution. Communicating effectively, Build strong relationships with business and technology leaders. Facilitate cadence weekly leadership, stakeholders and project meeting, prepare agendas. Identifying and obtaining project team resources with assistance of leadership and Sr. PM. Providing clear and reliable communications to internal teams, program stakeholders, external vendors, and internal customers. Ensuring transparency in all project activities through documentation and use of Smartsheets project plans. T E C H S K I L L S
PROJECT MANAGTER
JN Builders
Responsible for all phases of the project lifecycle. Prepared and facilitated contracts for GC, consultants, vendors and clients. Prepared and maintained RFP’s, bid information and other contract agreements. Collect updates from construction manager in the field and update tasks in Smartsheets. Communicate with all involved tracking all projects on excel Smartsheets. Completing permits and scheduling inspections throughout the project. Provide updates on specific project milestones, risks, and issues to all stakeholders. Completing change orders to stakeholders.
Send out invoices, AIA’s, coordinating with vendors ensuring projects are tracked and on time and within budget.
Gathering, preparing, and submitting information and documentation to various approvers throughout the process.
September 2019- July 2021
PROJECT COORDINATOR/OFFICE MANAGER
DCT Industrial July 2016- August 2019
Assisted with coordinating in the day-to-day office activities and coordination of development and construction projects.
Prepared and facilitated contracts for general contractors, consultants and vendors. Organized and analyzed the report documentation of the project using Smartsheets. Participated in one-on-one sessions and meetings with Vice Presidents of Construction and Market Leaders to assess needs, gather requirements, gain sign-off on requirements, manage expectations and ensure project delivery within committed target deadlines. Responsible for status reporting, organizational readiness & coordinated with cross functional teams.
Assisted with management of capital improvement projects, including painting, roofing, HVAC, electrical, fire protection, plumbing and tenant improvements. Coordinated submittal of applications, plans, and other documentation required to obtain building permits.
Maintained current certificates of insurance for all contractors and consultants. Prepared construction contracts for development, tenant and capital projects. Converted all construction related invoices utilizing accounts payable system using Nexus. Microsoft applications : Teams,
Smartsheet, Outlook, Word, Excel &
Powerpoint
Adept in CRM tools
Google Drive- sheets, docs & slides
Project planning & design
Process optimization
ADMINISTRATIVE ASSISTANT
University of Pennsylvania Real Estate & Facilities Department April 2012- May 2013 Provided administrative and secretarial support to Director of Design & Construction and senior project managers
Managed & maintained complex calendars; scheduled & arranged meetings Organized travel arrangements and related details
Coordinated internal and external offices, including large scale meeting planning Handled expense reports and reimbursements
Thorough knowledge of procedures; strong verbal/written communication and customer service skills; courteous and professional presence on the phone and in person SECRETARY- WORK ORDER SPECIALIST
Martin County School District January 2008- February 2012 Provided direct support to the Director of Facilities & Maintenance of the Martin. County School District who managed 31 schools and centers across the District. Installed and trained school’s personnel to use the new Work Order Management System Maintained the Gateway Work Order Management System during 2010; upgraded the work order system as needed.
Installed and trained school’s personnel to use the new Work Order Management System Prepared required registration forms, purchase orders and processed payroll using API. Handled payroll for maintenance and facilities departments. Prepared, processed and submitted required agenda items, applications, reports, forms, grants, records, minutes, guides, manuals, and other assigned projects. Coordinated and took part in the interviewing process in-between management and new hires.
Project Management Certificate-
Penn State Campus
Real Estate Broker License
Delaware County Community
College
E D U C A T I O N
Worked with property management, and accounting for proper job set up, billing, and cost tracking
Obtained of Certificate of Occupancy, warranties, signed off permits, lien waivers to close- out projects.
Maintained and document all project activities utilizing data management systems. Accurately create change orders and track Time & Material documents used for subcontractors to bill for work performed in addition to original contract, manage budgets and RFP Process.
Used Nexus and Laserfiche programs to navigate accounting, comment and to ensure all documents related to projects and pay applications are appropriately filed and provide accurate historical documentation of constructing activities.
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