Customer Service Human Resources

Donna Janssen

**** **** ******

Clarks Hill, IN Mobile: 765-***-****

Email: ****@******.*** Home: 765-***-****

Professional Profile & Skills

Experienced administrative support professional offering versatile office management with a proficiency in Microsoft Office programs. Exceptional scheduler, coordinator and problem solver who adapts to change, tops expectations, works independently and with others. Able to multitask and meet deadlines while maintaining quality work. Enjoy learning new skills, systems, processes, workplace skills, learning the organizational structure and how it all works together. Learn and adapt with ease.

MS Word

MS Excel

MS Outlook

MS PowerPoint

MS Access

MS Publisher

Adobe Pro

Skype

Calendaring

Uni-time

WebCert

Multi-line Phone

Customer Service Emails

Customer Relations Skills

Travel Coordination

Concur

Ariba

Purchasing/Procurement

Scheduling & Coordinating

Office Management

Records Management

SAP

Qualtrics

Footprints

Cascade

SharePoint

Dreamweaver

FedEx/USPS/UPS/Mailing

Answer Multiple Inboxes

PREMIS

Work History

Purdue University

Vice President for Human Resources, Organizational Effectiveness, Employee Training and Development

Secretary IV - Full Time…June 2015 - September 2018

Same position with organizational changes (job responsibilities all-inclusive):

Workplace Training and Development…December 2009 - June 2014

Physical Facilities Training and Buildings and Grounds…December 2001 - June 2009

Buildings and Grounds and Training Department…March 2000 - December 2001

Buildings and Grounds and Training Department - Secretary III…June 1999 - March 2000

Support 9 administrative staff, Senior Director of Buildings and Grounds, additional over 40 main customers

Coordinate and schedule training for Travel, Excel, Ariba, IAQ (Indoor Air Quality), and One Vision One Future training

Assisted with the scheduling and coordinating of Supervisor Springboard and Skills for Performance training

Prepare most all rosters for Employee Training and Development and customers using our registration system

Create WebCert courses in PREMIS and then the shells in Blackboard for WebCert owners.

Worked with various customers to post their training events to the website for their customers self-registration via Premis (Fire Department, Emergency Preparedness, Plant Maintenance)

Maintain OSHA, Technical Skills, Supervisor Springboard, and Skills for Performance training records

Maintain, record and manage all Professional Development records for Physical Facilities departments (internal and external training) using Train Track.

Assist with answering Footprint tickets

Created and maintained $32,000 S&E department budget spreadsheet

Developed and maintained budget report for a $225,000 training budget for Buildings and Grounds

Create multiply certificate of completion for various training

Track training for over 1300 Physical Facilities employees

Data entry, records management, filing, copying, assembling training materials

Assist with Building and Grounds, Business Services, and departmental website updates

Manage, reply and answer 11 inboxes (WebCert, PEC PU Training inbox, ETD inbox, 3 PFSB training, PREMIS request, HEAV G035, PFEN 103 inboxes and my own)

Oversee 3 training/conference room located in PFSB, 1 at HEAV G035 and 1 at PFEN 103. Manage the calendars, inboxes, and infrastructure of the rooms.

Oversee and manage the checkout of our loaner laptop, portable projector and learning resource PC.

Managed waitlist for all of Employee Training and Development classes

Using PREMIS and Train Track I maintain, record and manage all the training and professional development that our team provides to all of campus.

Produced reports of training hours categized by Professional Development Optional, Professional Development Mandatory, Safety/OSHA for all of B&G (Operations and Maintenance, Building Services, Grounds).

Produced reports for individual transcripts, departmental transcripts, supervisor’s employee’s transcripts, and for REM’s indemnification.

Produced quarterly Professional Development reports for Capital Program Management

Gather, prepare Key Performance Indicator data for our department’s Visual Management board and take the meeting notes

Work with ITAP on-going to ensure the database stays functional, efficient and request some customizations to fit our needs

Coordinate all aspects of travel for all Building and Grounds employees (30 plus) and the administrative staff (I supported) traveling for training and/or out of meetings

Coordinate and send request to Sr. Management’s for their appearance to speak to the new employees at OVOF graduation

Create and send out pass/fail/ completion letters for the Indoor Air Quality Module program on behalf of the program director

Assist Elevator shop with the 4 yr. CET training program, renewals and recertification’s plus obtaining their mechanics license.

Assist obtaining & scheduling rooms for SS, OVOF, VM, 5S, SFP, Excel, Ariba and Travel courses and posting the offerings to our registration system

Purchase all training materials and supplies

Ariba orders: Xerox orders, office supplies/guy brown; Cannon orders, Gov-Connections orders, Non-catalog orders, training room coffee supplies, purchasing card orders and documentation of reconciling

Create survey's in Qualtrics for customer feedback and training evaluations

Created spreadsheet level 1 evaluation to calculate median and percent satisfied

Create certificates; put together training material, handouts& binders; PowerPoints, word docs, spreadsheets, brochures, labels, meeting minutes and notes.

Put together Visio flowcharts for process mapping

Created and maintain a Physical Facilities supervisor, manager and clerical distribution list.

Provide some training and assistance with MS office, software, and A/V equipment

Manage and update the Building Deputy list while in the Buildings and Grounds department

Coordinated and scheduled the spring and fall Building Deputy meetings

Answered the general information phone line for Building and Grounds

Answered the Senior Director phone when they were out of the office

Created and maintained a TOC B&G procedures manual

Created and maintained the Building Deputy manual

Assistant, support, and help anyone that ask or needs assistance; I am very customer focused and I’m always willing to help where I am possible.

Initiated and created Qualtrics “How are we doing” survey for Buildings and Grounds departments (Operations and Maintenance, Building Services and Grounds) and sent reports to the Senior Director and Directors for each area.

Created a user guide for new Smart Whiteboard and presented how to use the Smart Whiteboard to new users

Education

Ivy Tech State College, Lafayette, Indiana August 1994 - January 1996

Administrative Office Technology

GPA 3.32/4.00

Other Interest

Volunteer Work: American Cancer Society, Habitat for Humanity, Caregiver Companion, Homeless shelter, Community and Family Resource Center (CFRC), Blessed Sacrament fundraising events, Cole Elementary school events

Professional Development:

ACE: Accomplished Clerical Excellence Program – Purdue University 2001 – 2003

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